Wrong item received so contacted customer services. Everything is automated including responses, so it only suggests returning and not exchange, which would be fine. However, it treats it as a normal... See more
Company replied
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I first became aware of this brand last year whilst in Tenerife so thought it was just available in Spain. However upon arriving back home in the UK I found out I could order things here so was really... See more
I bought four T-Shirts. Good quality, great colours and reasonably priced. A quick and painless return procedure for some items that didn't fit.
First time user. All aspects of the purchase experience were straightforward and like the fact that they use the Post Office for deliveries and have tracking as standard on all their deliveries.... See more
Company details
About ONLY & SONS Online Shop
Information provided by various external sources
ONLY & SONS is a men’s fashion brand with denim at its core. Our collections capture a timeless fashion, inspired by creative environments, urban subcultures and modern metropolises. From the indigo blue jeans, we create a style that’s cool with a casual edge. ONLY & SONS is about individuality, attitude and looking good - without trying too hard.
If you would like to get in touch with our customer service, please go to:
Contact info
Denmark
- www.onlyandsons.com
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Everything fit great and good quality
May 11, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I never got my parcel
May 2, 2025
Reply from ONLY & SONS Online Shop
Hi Lewis Holman,
Thank you for reaching out to us.
We're really sorry to hear that you haven’t received your parcel. We understand how frustrating this must be and want to help resolve it as quickly as possible.
If you haven’t already, please contact our customer service team through our Help Centre with your order details. If you’ve already reached out, please rest assured that your case is being reviewed and we’ll respond as soon as possible.
Thank you for your understanding.
Best regards,
BESTSELLER online shops
Customer Operations.
Items were of excellent quality and…
Items were of excellent quality and arrived in good time
May 4, 2025
Excellent service excellent product at…
Excellent service excellent product at a reasonable price
April 6, 2025
Buying shirts online from Only and Sons.
Great selection and quality of clothing at a reasonable price. Good communication and quick delivery time.
April 4, 2025
Fast delivery Great quality
Fast delivery Great quality. Not so great delivery from Royal Mail.
March 29, 2025
Good Experience
Good Experience
Easy to order and receive rally quickly and item just as I hope it would be
March 29, 2025
Great quality
Great quality produce, perfect size and fast delivery. Will buy again in the future :)
March 21, 2025
I like the designs
I like the design of pants OS sells, bought several different models, all perfect. Good prices, quick delivery.
March 15, 2025
Disappointed first time customer - update!
1. Didn't get the 10% joining discount.
2. Received a mail the day after my first order, 20% off everything, Didn't get that discount either.
3. Raised the above with customer service who responded and would apply the discount together with any returns. Received refund for the returns today and no discount applied.
Update !
So the discount was applied, but there was no mention of this anywhere on the returns/refund emails. The bad review could have easily been avoided. !! Communicate !!
February 22, 2025
Reply from ONLY & SONS Online Shop
Hi Peter
We are sorry to hear about the inconveniences with the discounts on your orders. Fortunately, discount issues can be quite easily rectified. Provided the items you ordered are not discounted, we can add the discount back in on the order. However, only one per order, so you could have one order with 20 % discount and another with 10 %. Our customer service team is available every day and we usually respond within 48 hours. Do not hesitate to contact us if you have further questions
Kind Regards
Customer Operations
Bestseller Online Store
Good communications from order to…
Good communication from order to delivery. Good product second time purchased. First time using this company direct. Order shipped from Poland so took a little time to arrive but quick once in the UK
February 25, 2025
Unclear & expensive returns process
Unclear returns process (doesn’t tell me which postal service to use) and have asked customer service but still waiting for an answer after 3 days.
And having to pay £3.50 for a return when most online clothing sites don’t charge isn’t great for an online retailer.
February 23, 2025
Reply from ONLY & SONS Online Shop
Dear Keith
Thank you for your feedback regarding our returns process. We understand your concerns about the return fee, the lack of clarity in our instructions, and the delay in receiving a response from customer service.
Return Fee and Environmental Commitment:
We have implemented a return fee of £3.50 to encourage responsible purchasing habits and reduce the environmental impact of unnecessary returns. This fee helps us to offset the costs associated with processing and handling returned items, which includes transportation, sorting, and restocking. By reducing unnecessary returns, we aim to minimize our carbon footprint and contribute to a more sustainable future.
Flawed Items:
If you have received a flawed item, please accept our sincere apologies. We take product quality very seriously and strive to ensure that all our items meet the highest standards. In such cases, we will gladly refund the return fee along with the full cost of the item. Please contact our customer service team to initiate the return process and receive further assistance.
Return Instructions and Customer Service Response:
We apologize for the unclear instructions and the delay in response from our customer service team. We are constantly working to improve our communication channels and ensure that our customers receive timely and accurate information.
We recommend using a reliable postal service with tracking information to ensure the safe delivery of your return. You can find detailed instructions on our website, and our customer service team is always available to answer any questions you may have.
We are committed to providing our customers with a smooth and hassle-free returns process. We appreciate your feedback and will work to improve our communication and clarity in the future.
Customer Operations
Bestseller Online Stores
So I've tried to return an item and it…
So I've tried to return an item and it doesn't recognise my order number and e-mail address. So how are you supposed to return an item?
February 16, 2025
Reply from ONLY & SONS Online Shop
Hi Richard,
Thank you for reaching out to us.
We're sorry to hear that you're experiencing issues with the return process. Please ensure that you're entering the correct order number and postcode as used during checkout. If the issue persists, we kindly ask you to contact our customer service team for further assistance.
Best regards,
BESTSELLER online shops
Customer Operations.
ive used only and sons now for some…
ive used only and sons now for some time and find there clothing very good
February 16, 2025
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