OnPoint Reviews 

383
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 279 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and proactive, making the entire process smooth and easy to understand. Many people highlight the exceptional service, noting its efficiency and the care taken, which significantly reduces stress. The team is frequently commended for their clear explanations and supportive approach throughout the journey. Reviewers are particularly impressed with the quick response times, with many noting prompt replies to queries via various channels. The company's dedicated app is also highly valued, making communication effortless and providing clear, real-time updates on progress, simplifying the entire process for customers.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, efficiency,... See more

Service

Customers had positive experiences with service, with many expressing high satisfaction and a strong... See more

Response time

Consumers find response times to be positive, with many praising the quick responses to messages via app and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting proactive communication... See more

User experience

Clients share positive opinions on user experience, with many reviewers finding the overall process seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a first time buyer, I couldn’t have asked for a better experience than the one I had with OnPoint. The whole team was organised, quick, and always ready to explain things clearly. Gemma was absolut... See more

Company replied

Rated 5 out of 5 stars

I have used ONP for conveyancing twice now, they provide a brilliant service from start to finish & the electronic app makes things so easy & simple to follow. Aimee our property lawyer was always so... See more

Company replied

Rated 5 out of 5 stars

Kath was very professional and always happy to answer all my questions about my house purchase under RTB scheme. Communication via OnPoint app was clear and easy as you could see status with progress,... See more

Company replied

Rated 5 out of 5 stars

ONP have been on point!!! I had Oliver as my case manager and must say from very start to finish has been brilliant. The communication, the speed of coming back to me, documents, everything has been f... See more

Company replied


Company details

  1. Conveyancer
  2. Law Firm
  3. Legal Services
  4. Real Estate Attorney

Written by the company

Welcome to OnPoint, the new personal home moving service by ONP Solicitors. We’re here to take the hassle out of moving, with our mobile app and dedicated team, we help 80k+ customers move every year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

383 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(383)

265 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with the conveyancing…

Very happy with the conveyancing services whilst selling my property. Thanks Rebecca for you support throughout the process. I particularly liked being able to see documents and progression status in the app.

April 20, 2026
OnPoint logo

Reply from OnPoint

We're delighted that you were happy with our conveyancing services during your property sale. It's great you liked seeing your documents and progress in the app. Thank you for your positive feedback!

OnPoint

Rated 5 out of 5 stars

We had a fantastic experience with ONP…

We had a fantastic experience with ONP for the purchase of our first home. Our property lawyer, Meg Wall, was helpful and patient throughout the process and responded to all our queries really quickly. She took the stress out of the process and ensured we had a seamless purchase. We would highly recommend ONP, particularly Meg, to anyone purchase a property, and wouldn’t hesitate to use again.

April 17, 2026
OnPoint logo

Reply from OnPoint

We're happy to hear that you had a fantastic experience with our services for your first home purchase. We appreciate your kind words about the support provided during the process, and we're so glad everything went seamlessly. Thank you for recommending our services!

OnPoint

Rated 5 out of 5 stars

Great experience with ONP

Great experience with ONP. Niall did a great job fighting our corner during our house move. Would recommend!

April 16, 2026
OnPoint logo

Reply from OnPoint

We're happy to hear that you had a great experience. We appreciate your recommendation and are glad we could help during your house move.

OnPoint

Rated 5 out of 5 stars

Proactive, Professional, and Reliable

Emma from ONP was outstanding throughout our property sale. She kept us informed at every stage, which made the whole process feel much more manageable.

There were several challenges within the chain, but Emma handled them efficiently and stayed proactive in keeping things moving forward.

Absolutely fantastic service from start to finish — highly recommended.

April 15, 2026
OnPoint logo

Reply from OnPoint

We're happy to hear that the property sale experience was well-managed and that you were duly informed throughout the process. We appreciate your highlighting the efficient handling of challenges and proactive approach in keeping things moving forward. Thank you for your recommendation!

OnPoint

Rated 5 out of 5 stars

Property Conveyancing

I recently completed a transaction with ONP Solicitors and had the pleasure of dealing with Vicky. She was efficient, clear in her communication, and genuinely supportive throughout the entire process. Everything was handled smoothly and without delay. A very positive experience — thank you, Vicky.

April 15, 2026
OnPoint logo

Reply from OnPoint

We're happy to hear that your transaction was handled smoothly and efficiently. We appreciate your positive feedback and are glad you enjoyed your experience. Thank you!

OnPoint

Rated 5 out of 5 stars

Conveyancing

Efficient communication, smooth process throughout.

April 2, 2026
OnPoint logo

Reply from OnPoint

We're happy to hear that the process was smooth and communication was efficient. Thank you for your positive feedback!

OnPoint

Rated 5 out of 5 stars

Professional, Proactive and Highly Recommended

I was extremely happy with the service I received from Jenna. From the start, her communication was clear and she kept me consistently updated throughout. She was proactive in following up with the sellers’ solicitors and ensured any delays from the other side were addressed promptly which helped keep the process moving.

I’m very satisfied with her professionalism, the quick turnaround and the overall quality of her work. The app was also very helpful for tracking each step of the process. I would 100% recommend ONP and will definitely return for any future conveyancing needs.
Thank you again, Jenna!

March 31, 2026
OnPoint logo

Reply from OnPoint

We're happy to hear about your positive experience! We appreciate your comments regarding the clear communication, proactive approach, and efficiency you experienced. It's great to know the app was helpful and that you're satisfied with our service. Thank you for recommending us!

OnPoint

Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout, with clear and consistent communication. Very thorough in their approach and extremely supportive, highly recommended.

April 1, 2026
OnPoint logo

Reply from OnPoint

We're happy to hear that our clear communication and thorough approach were supportive. Thank you for your recommendation; we appreciate your positive feedback!

OnPoint

Rated 5 out of 5 stars

A fabulous service from beginning to…

A fabulous service from beginning to end. Strong communication. Easy to use App keeping us updated all the way through. Would highly recommend.

March 30, 2026
OnPoint logo

Reply from OnPoint

We're happy to hear that you had a fabulous experience! It's great to know our communication and app made everything easy for you. Thank you for recommending us!

OnPoint

Rated 5 out of 5 stars

Nancy Woolgar; great property lawyer

Nancy Woolgar has helped us purchase our house and we'd highly recommend her services to others. Always proactive, friendly, helpful and reliable, Nancy took care of the process and any queries we had swiftly and clearly. Great experience and we'll certainly work with her again in the future if we get the chance!

March 27, 2026
OnPoint logo

Reply from OnPoint

We're happy to hear that the purchase process was smooth and that you found our services proactive and helpful. We appreciate your recommendation and would be glad to work with you again in the future.

OnPoint

Rated 5 out of 5 stars

Highly recommend

Niall was absolutely brilliant on our recent sale and purchase! He was very knowledgable and flagged things promptly. He also responded to any query within a matter of minutes, so we always knew where we were up to. Our sale had a few anomalies and I massively appreciate his patience with it all. 10/10 - would recommend to everyone I know! This is the third time we've used conveyancing services and I wish we'd used ONP on the previous two!!

March 26, 2026
OnPoint logo

Reply from OnPoint

We're happy to hear that the sale and purchase went smoothly. It's great to know that you appreciated the prompt responses and patience in dealing with the anomalies. Thank you for the recommendation!

OnPoint

Rated 5 out of 5 stars

My Solicitor Meg wall is very…

My Solicitor Meg wall is very professional, easy to communicate via App messages,E mails and Phone calls to clarify my queries etc.Overall am happy with this firm.

March 30, 2026
OnPoint logo

Reply from OnPoint

We're happy to hear that the communication methods suited your needs and that you're pleased with the service. Thank you for your positive feedback.

OnPoint

Rated 5 out of 5 stars

Excellent smooth and very professional…

Excellent smooth and very professional service. Special thanks to Jemma Beamer solicitor for clear and very fast response which is very useful when communicating is critical throughout the process. Will use this excellent solicitor again. Highly recommended

March 30, 2026
OnPoint logo

Reply from OnPoint

We appreciate your kind words and are so glad you were pleased with the smooth, professional service and fast responses. We value your recommendation and are grateful for your acknowledgment.

OnPoint

Rated 5 out of 5 stars

Great experience

Carleigh Baker has been brilliant to work with, she’s been so helpful and informative and has made the whole process of buying our first property flow seamlessly. Thank you so much Carleigh, great service and would highly recommend.

March 25, 2026
OnPoint logo

Reply from OnPoint

We're so happy to hear that buying your first property went seamlessly! We appreciate your kind words and are so glad you found our service helpful and informative. Thank you for your recommendation!

OnPoint

Rated 5 out of 5 stars

Happy customer.

I was very please how the whole process went. Hamzah was very professional throughout and answered any queries i had quickly.

March 23, 2026
OnPoint logo

Reply from OnPoint

We're happy the process was smooth for you. It's great to hear that all your questions were answered promptly and that you were pleased with the service. Thanks for your feedback.

OnPoint

Rated 5 out of 5 stars

Helpful, friendly and efficient

ONP were amazing, they were always on hand to answer questions that we had. No question was too silly to ask, we often received a reply the same day, and if not then the next working day. Friendly team, and always on hand to help. The app made things so easy to fill and sign forms and was clear to see where we were in the process. This is the second time we have used ONP and we will definitely be using them again if we need to

March 20, 2026
OnPoint logo

Reply from OnPoint

We're happy to hear that you had another amazing experience! It's great to know our team was helpful and responsive to your questions. We're glad the app made the process easy. Thank you for your continued trust!

OnPoint

Rated 5 out of 5 stars

Great service

Always wary of picking a solicitor for conveyancing services but cannot fault ONP. The app makes it easy to receive documents and keep track of progress. Good communication throughout and all went smoothly. Thank you to Gareth

March 20, 2026
OnPoint logo

Reply from OnPoint

We appreciate you choosing us for your conveyancing needs. We're happy to hear that our app and communication helped make the process smooth. Thank you for your positive feedback!

OnPoint

Rated 5 out of 5 stars

Holly Malamed - Highest recommendation

Holly Malamed ensured my flat buying process was seamless and efficient. She was very responsive to any questions I may have and helped me understand each part of the process. I cannot recommend her highly enough!

March 19, 2026
OnPoint logo

Reply from OnPoint

We're happy to hear that the process of buying your flat was seamless and efficient. We appreciate that you found our responsiveness helpful, and we thank you for your recommendation!

OnPoint

Rated 5 out of 5 stars

Staff were very helpful along the…

Staff were very helpful along the way,explained everything clearly and were always there to answer any questions we had. Easy process start to finish would highly recommend would defo use again

March 16, 2026
OnPoint logo

Reply from OnPoint

We're happy to hear that our staff were so helpful and clear! It's great to know the process was easy for you, and we appreciate your recommendation.

OnPoint

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look