OnPoint Reviews 

370
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 279 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and proactive, making the entire process smooth and easy to understand. Many people highlight the exceptional service, noting its efficiency and the care taken, which significantly reduces stress. The team is frequently commended for their clear explanations and supportive approach throughout the journey. Reviewers are particularly impressed with the quick response times, with many noting prompt replies to queries via various channels. The company's dedicated app is also highly valued, making communication effortless and providing clear, real-time updates on progress, simplifying the entire process for customers.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Service

Clients share positive opinions on service, consistently praising the efficiency, professionalism, and clear... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt communication and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, efficiency, and clear... See more

Application

Customers had positive experiences with the app, finding it brilliant for staying updated and making... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a first time buyer, I couldn’t have asked for a better experience than the one I had with OnPoint. The whole team was organised, quick, and always ready to explain things clearly. Gemma was absolut... See more

Company replied

Rated 5 out of 5 stars

I have used ONP for conveyancing twice now, they provide a brilliant service from start to finish & the electronic app makes things so easy & simple to follow. Aimee our property lawyer was always so... See more

Company replied

Rated 5 out of 5 stars

Kath was very professional and always happy to answer all my questions about my house purchase under RTB scheme. Communication via OnPoint app was clear and easy as you could see status with progress,... See more

Company replied

Rated 5 out of 5 stars

ONP have been on point!!! I had Oliver as my case manager and must say from very start to finish has been brilliant. The communication, the speed of coming back to me, documents, everything has been f... See more


Company details

  1. Conveyancer
  2. Law Firm
  3. Legal Services
  4. Real Estate Attorney

Written by the company

Welcome to OnPoint, the new personal home moving service by ONP Solicitors. We’re here to take the hassle out of moving, with our mobile app and dedicated team, we help 80k+ customers move every year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

370 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(370)

276 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

ONP have been on point!!

ONP have been on point!!! I had Oliver as my case manager and must say from very start to finish has been brilliant. The communication, the speed of coming back to me, documents, everything has been fantastic. It has been very seamless and stress free and would recommend ONP all day. Thank you again Oliver and the team, 10 out of 10 :)

July 24, 2026
Rated 5 out of 5 stars

Couldn’t rate ONP highly enough

Couldn’t rate ONP highly enough, Rob my conveyancer was brilliant, proactive and got stuff done so quickly, coupled with their app which constantly keeps you updated, great service!

July 23, 2026
OnPoint logo

Reply from OnPoint

We're delighted to hear about your excellent experience! It's wonderful that our team was proactive and efficient, and that our app kept you so well-informed. Thank you for your kind words!

OnPoint

Rated 5 out of 5 stars

We would highly recommend OnPoint

We would highly recommend OnPoint. We have used the company on 2 separate occasions and we found them to be very efficient, understanding of our situation and reasonably priced.

July 23, 2026
OnPoint logo

Reply from OnPoint

We're so pleased to hear you would highly recommend us! It's wonderful that you found our team efficient, understanding, and reasonably priced on both occasions. Thank you for your kind words.

OnPoint

Rated 5 out of 5 stars

Bart was immensely helpful throughout…

Bart was immensely helpful throughout the full process, he kept me informed, updated on any delays, and got everything over the line incredibly smoothly, would highly recommend and will be using again

July 22, 2026
OnPoint logo

Reply from OnPoint

We're so pleased to hear about your excellent experience! It's wonderful that our team kept you informed and updated, making the process incredibly smooth.
Thank you for your high recommendation!

OnPoint

Rated 5 out of 5 stars

Gemma

As a first time buyer, I couldn’t have asked for a better experience than the one I had with OnPoint. The whole team was organised, quick, and always ready to explain things clearly. Gemma was absolutely wonderful, patient, supportive, and always making sure I understood everything and felt comfortable. She made a complicated process feel simple and safe. I’m truly grateful for her help and highly recommend her and the OnPoint team.

May 4, 2026
OnPoint logo

Reply from OnPoint

We are so pleased to hear about your positive first-time buyer experience. It's wonderful to know that our team was organized, quick, and clear in their explanations, making a complex process feel simple and safe for you.
Thank you for your kind words and recommendation!

OnPoint

Rated 5 out of 5 stars

Jordan was brilliant

Jordan was brilliant, we couldn’t ask for a better property lawyer. Thank you again for all the help mate

July 21, 2026
OnPoint logo

Reply from OnPoint

We're so glad to hear our property lawyer provided brilliant assistance. Thank you for your kind words; we truly appreciate your feedback.

OnPoint

Rated 5 out of 5 stars

Our experience with Emma Millard at ONP

Our experience with Emma Millard was exceptional. She demonstrated outstanding professionalism throughout the entire process, remaining consistently approachable and readily available to address any queries we had. Her clear communication and reassuring manner put us at ease from the outset, and we were kept fully informed at every stage of the transaction.We also found the accompanying app highly effective and user‑friendly, further enhancing the overall experience.In summary, the service we received was excellent, and we would not hesitate to work with Emma again in the future. We will be recommending your services to family and friends.

July 21, 2026
OnPoint logo

Reply from OnPoint

We are so pleased to hear about your exceptional experience and appreciate you taking the time to share your positive feedback. We are delighted that our team's professionalism, clear communication, and reassuring manner made such a positive impact.
It's wonderful to know that our app also enhanced your overall experience.
We truly value your recommendation to family and friends.

OnPoint

Rated 5 out of 5 stars

Fantastic communication really useful…

Fantastic communication really useful app to use to keep you updated on progress of the conveyancing process would highly recommend and will definitely use again in the future

July 21, 2026
OnPoint logo

Reply from OnPoint

We're thrilled to hear that our communication and app were so useful in keeping you updated on your conveyancing process.

Thank you for your high recommendation and for planning to use us again!

OnPoint

Rated 5 out of 5 stars

This is the third / fourth time I have…

This is the third / fourth time I have used ONP and each and everytime they have excelled. Very quick responses and excellent service. Highly recommend.

July 20, 2026
OnPoint logo

Reply from OnPoint

We are so delighted to hear about your consistently excellent experiences with us. Thank you for your kind words and for highly recommending our services!

OnPoint

Rated 5 out of 5 stars

"I would definitely recommend this…

"I would definitely recommend this firm. They were professional, efficient, and kept me informed throughout the process. They handled everything with care and made what could have been a stressful experience much easier. I was very happy with the service I received."

July 14, 2026
OnPoint logo

Reply from OnPoint

We're so pleased to hear that your experience with us was a positive one. It's wonderful to know that our team's professionalism and efficiency made a potentially stressful situation much easier for you. Thank you for your kind words.

OnPoint

Rated 5 out of 5 stars

Property move with ONP

My experience from start to finish with ONP has been fantastic. They have been pro-active and helpful at every stage. I dealt primarily with Sophia Logan who I can not speak highly enough of. I always felt like she was on top of what needed doing and ensuring the other side were moving forwards as well. I hope I don't have to move again but if I do, I'll be back with ONP and Sophia.

July 17, 2026
OnPoint logo

Reply from OnPoint

We are so happy to hear about your fantastic experience with us! It's wonderful to know that our proactive approach and dedicated team made such a positive impact.
We truly appreciate your kind words and look forward to assisting you again if the need arises.

OnPoint

Rated 5 out of 5 stars

Returning Clients

We have used ONP before and our experience with them then, made us return this time. Our initial contact, Scott Dickinson was superb, very responsive and professional. Unfortunately, Scott had to take unplanned leave but his replacement Jamie Straw was equally efficient and kept us up to date with developments. Even when we had a potential late issue surrounding a possible Bank Holiday on our scheduled completion date (because of the World Cup!), Jamie approached the situation in a calm manner and kept all parties informed. We found Jamie very personable and we are sure that this contributed to the process being completed with no issues. No hesitation whatsoever recommending these guys ;-)

July 17, 2026
OnPoint logo

Reply from OnPoint

We are so pleased to hear that your experience with us was excellent once again. It is wonderful to know that our team provided such responsive and professional service, even when faced with unexpected circumstances.
We always aim to keep our clients well-informed and ensure a smooth process.
Thank you for your kind words and recommendation; we truly appreciate your continued trust in our services.

OnPoint

Rated 5 out of 5 stars

I have used OnPoint twice now during…

I have used OnPoint twice now during flat sales - really appreciate the knowledgeable and professional approach from all involved. Oliver has been fantastic; a real source of guidance and patience during the process. Definitely recommend and thank you, Tom

July 15, 2026
OnPoint logo

Reply from OnPoint

We're so happy to hear about your positive experiences with our team during your flat sales. We truly appreciate your kind words about our professional approach and guidance.
Thank you for recommending us!

OnPoint

Rated 5 out of 5 stars

Less Stressful with ONP

ONP made the process of selling our property less stressful. They sent regular updates via text whenever progress or the next milestone was reached; and Jason Allen was extremely helpful, efficient and professional throughout.

July 15, 2026
OnPoint logo

Reply from OnPoint

We are so pleased to hear that we made the process of selling your property less stressful! It's wonderful that our regular updates and efficient service were so helpful.
Thank you for your kind words.

OnPoint

Rated 5 out of 5 stars

Niall was great

Niall was great - thanks for your help with our purchase!

July 14, 2026
OnPoint logo

Reply from OnPoint

We're so glad to hear about your positive experience with us and that our team member was helpful. We appreciate your kind words!

OnPoint

Rated 5 out of 5 stars

Very efficient

Very efficient. My messages were always answered promptly even if my solicitor out office. Kept up to date via the app too.

July 14, 2026
OnPoint logo

Reply from OnPoint

We're delighted to hear that you found our service efficient and that your messages were always answered promptly. It's also great to know that our app kept you well-informed throughout the process.

Thank you for your positive feedback!

OnPoint

Rated 5 out of 5 stars

Vikki was very proactive and supportive…

Vikki was very proactive and supportive through our sale and purchase, and the price for the works was a very good price.

July 13, 2026
OnPoint logo

Reply from OnPoint

We are so glad to hear that we provided proactive and supportive assistance with your sale and purchase. We appreciate your kind words about our pricing.

OnPoint

Rated 5 out of 5 stars

Communication was always clear

Communication was always clear. Kath was friendly, efficient and helpful in explaining the process.

July 9, 2026
OnPoint logo

Reply from OnPoint

We're so glad to hear our communication was clear and helpful throughout your experience. We appreciate your kind words!

OnPoint

Rated 5 out of 5 stars

Amazing experience

Onp was recommended by a friend who told me the story of their sale process. I decided to choose them and never have any regrets or problems. They offer to clients a track app (for an extra fee, very decent price ), the conveyancer provides their direct working number ( to get direct in contact with the right person) and in case of holiday they have a contact number where everyone from onp can open the folder and provide information when is needed. The communication is a very important thing and the fact they answer the phone fast is a huge plus comparing with other solicitors. I changed my solicitor 3 times and they have been the third ones. Be careful when you choose the solicitor, most of them don’t know to to their job, don’t answer to the phone or email (I am talking about my first solicitor) BUT ONP are the best in my opinion. After my experience with them I definitely recommend them. Samantha was assigned to my case and did an amazing job.
They deserve 5 stars .
They have :
-very good communication with the client
-explain everything what needs to be done
-checking documentation is a short time
- replying fast to the client and other solicitors
- give to clients really good advices
- support the clients ideas (when is a good one ) .

I am very satisfied by their services. Well done ONP SOLICITORS

July 9, 2026
OnPoint logo

Reply from OnPoint

We are so pleased to receive your wonderful feedback and truly appreciate you taking the time to share your positive experience with us. It's fantastic to hear that our communication, efficiency, and the support provided by our team, made such a significant difference for you.
We strive to offer clear guidance, prompt responses, and valuable advice throughout the process, and we are delighted that these efforts resonated with you.
Your recommendation means a great deal to us, and we are grateful for your trust in our services.

OnPoint

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look