OnPoint Reviews 

379
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 279 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and proactive, making the entire process smooth and easy to understand. Many people highlight the exceptional service, noting its efficiency and the care taken, which significantly reduces stress. The team is frequently commended for their clear explanations and supportive approach throughout the journey. Reviewers are particularly impressed with the quick response times, with many noting prompt replies to queries via various channels. The company's dedicated app is also highly valued, making communication effortless and providing clear, real-time updates on progress, simplifying the entire process for customers.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, efficiency,... See more

Service

Customers had positive experiences with service, with many expressing high satisfaction and a strong... See more

Response time

Consumers find response times to be positive, with many praising the quick responses to messages via app and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting proactive communication... See more

User experience

Clients share positive opinions on user experience, with many reviewers finding the overall process seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a first time buyer, I couldn’t have asked for a better experience than the one I had with OnPoint. The whole team was organised, quick, and always ready to explain things clearly. Gemma was absolut... See more

Company replied

Rated 5 out of 5 stars

I have used ONP for conveyancing twice now, they provide a brilliant service from start to finish & the electronic app makes things so easy & simple to follow. Aimee our property lawyer was always so... See more

Company replied

Rated 5 out of 5 stars

Kath was very professional and always happy to answer all my questions about my house purchase under RTB scheme. Communication via OnPoint app was clear and easy as you could see status with progress,... See more

Company replied

Rated 5 out of 5 stars

ONP have been on point!!! I had Oliver as my case manager and must say from very start to finish has been brilliant. The communication, the speed of coming back to me, documents, everything has been f... See more

Company replied


Company details

  1. Conveyancer
  2. Law Firm
  3. Legal Services
  4. Real Estate Attorney

Written by the company

Welcome to OnPoint, the new personal home moving service by ONP Solicitors. We’re here to take the hassle out of moving, with our mobile app and dedicated team, we help 80k+ customers move every year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

379 reviews

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4.9

All reviews

(379)

262 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

100% happy with excellent service

100% happy with the excellent service. Would happily use ONP again (and again)! Jake Berriman was superb .. responsive, friendly and diligent! Thank you ONP and Jake!

June 25, 2026
OnPoint logo

Reply from OnPoint

We're so happy to hear you had such an excellent experience! We appreciate your kind words and look forward to assisting you again.

OnPoint

Rated 5 out of 5 stars

Excellent service

We had an excellent experience working with Harry Thompson from ONP Solicitors for my flat purchase. Harry and the ONP team were very supportive, responsive and thorough in their review which and made the process very straightforward. Additionally their easy-to-use app really helped with sharing of documents, reaching out to the ONP team and staying informed through the whole process. Their efficiency and professionalism helped make what can be a stressful process much smoother. Would def utilise their services again for any future property transactions!

June 24, 2026
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Reply from OnPoint

We are so pleased to hear about your excellent experience with us. It is wonderful that our team and app made your flat purchase smooth and straightforward. We truly appreciate your kind words and look forward to assisting you again.

OnPoint

Rated 5 out of 5 stars

Very professional answered any…

Very professional answered any questions without delay Kept me updated throughout the process
Would not hesitate to recommend them and would certainly use them again

June 19, 2026
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Reply from OnPoint

We're happy to hear we kept you informed and answered your questions promptly. We appreciate your kind recommendation!

OnPoint

Rated 5 out of 5 stars

Brilliant, helpful & straightforward

I have used ONP for conveyancing twice now, they provide a brilliant service from start to finish & the electronic app makes things so easy & simple to follow. Aimee our property lawyer was always so lovely, patient & helpful despite our property sale being a lengthy case! Always easy to speak to someone with very short call wait times.

June 18, 2026
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Reply from OnPoint

We're so pleased to hear about your positive experiences with our conveyancing service and our app. It's wonderful to know our team was helpful and patient. Thank you for your kind words!

OnPoint

Rated 5 out of 5 stars

Excellent service & professionalism

We selected ONP Solicitors after getting quotations from numerous conveyancers for our house move. Honestly, ONP did give us the best quote, but we also liked the information provided and the provision of an app for secure information exchange. We were not disappointed. Our Case Manager, Mariam Ceesay was absolutely excellent in her service, professionalism and advice. We would thoroughly recommend ONP.

June 19, 2026
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Reply from OnPoint

We are so pleased to hear that your house move was a positive experience. We appreciate your kind words about our service, professionalism, and advice. We are glad you found our app helpful and would recommend us.

OnPoint

Rated 5 out of 5 stars

Holly made the whole buying process…

Holly made the whole buying process feel a million miles away from a nightmare. I can't thank her enough for her support and the regular updates throughout. And thanks to ONP for creating the conveyancing app, which made me feel involved at every step.

June 12, 2026
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Reply from OnPoint

We are so pleased to hear that our team's support and our conveyancing app made your buying process a positive experience. Thank you for your wonderful feedback!

OnPoint

Rated 5 out of 5 stars

Excellent service

We used On Point for a purchase and sale. Thomas Castree was our allocated conveyancer. Both transactions went smoothly and we would be happy to recommend Thomas. He was available to speak with us when needed and messaged back promptly.

The On Point app is a fantastic idea and makes the process easier.

June 12, 2026
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Reply from OnPoint

We're so glad to hear your purchase and sale went smoothly and that our conveyancer provided excellent service. We appreciate your kind words about our app too! Thank you for your positive feedback.

OnPoint

Rated 5 out of 5 stars

Amazing Service

I cannot thank Ryan enough for all his support, professionalism, and reassurance.
The online process has been so easy to follow, I would not hesitate to recommend ON P Solicitors, although the process has been stressful, I can honestly say my experience with Ryan has made the outcome a lot easier.

June 17, 2026
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Reply from OnPoint

We're so pleased to hear about your positive experience with our team's support and professionalism. It's wonderful that our online process was easy to follow, even during a stressful time. Thank you for your kind recommendation!

OnPoint

Rated 5 out of 5 stars

Gareth travis was excellent at…

Gareth travis was excellent at navigating me through a very difficult process, i am really grateful for his kind and professional attitude throughout.

June 17, 2026
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Reply from OnPoint

We are so glad to hear our team provided such excellent support during a difficult process. We appreciate your kind words.

OnPoint

Rated 5 out of 5 stars

Great communication , happy service from ONP Solicitors

I am very happy with the service I received from ONP Solicitors. I have now used them for the second time for the sale of my property, and once again, I have been very impressed with their professionalism and support.

I would especially like to thank Alexander Roughley, who handled my case. This is the second time I have worked with Alexander, and he has been excellent throughout the process. His communication has been clear, professional, and consistent, and he was always proactive in chasing updates and keeping things moving forward with the other party.

ONP Solicitors are very fortunate to have someone like Alexander as part of their team. I would highly recommend ONP Solicitors, and especially Alexander Roughley, for their outstanding service and dedication.

June 1, 2026
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Reply from OnPoint

We are so pleased to hear of your positive experience with our services for the second time. It is wonderful to know that our team's professionalism and support made such a positive impression. We truly appreciate your kind words and recommendation.

OnPoint

Rated 5 out of 5 stars

Brilliant 5/5!

My experience with ONP Solicitors has been very good! I had Aleks Zeglicki acting as my solicitor and he is extremely knowledgeable and explains everything very well! The whole process was fast and I never felt like I was out of touch with what stage of the process I was at. The app I used to read messages and proceed with documents is very good aswell!

June 16, 2026
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Reply from OnPoint

We're delighted to hear about your very positive experience with us! It's wonderful to know that our team member was knowledgeable and explained everything clearly. We're also glad the process was fast and that our app kept you well-informed. Thank you for your kind feedback!

OnPoint

Rated 5 out of 5 stars

Excellent Service

The whole process for the purchase of our house was made simple and dealt with extremely efficiently by our point of contact Nighat.

Would recommend ONP for all your conveyancing needs.

June 15, 2026
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Reply from OnPoint

We're delighted to hear that we made your house purchase simple and efficient. Thank you for your kind recommendation!

OnPoint

Rated 5 out of 5 stars

Professional

Professional, friendly, efficient, very responsive. Definitely recommend Ellie M. in particular.

June 12, 2026
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Reply from OnPoint

We are so glad you had a positive experience. Your kind words mean a lot to us!

OnPoint

Rated 5 out of 5 stars

Excellent service with ONP

Excellent service with ONP
Would not hesitate to use them again
Especially Mica Reittie who was brilliant from start to finish.

June 11, 2026
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Reply from OnPoint

We are so happy to hear you had such a brilliant experience with us from start to finish. We truly appreciate your kind words!

OnPoint

Rated 5 out of 5 stars

Nancy was recommended to us and I would…

Nancy was recommended to us and I would highly recommend her to others! Friendly, professional and proactive. We had a smooth and stress free house sale and purchase.

May 29, 2026
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Reply from OnPoint

We're so happy to hear you had a smooth and stress-free experience with your house sale and purchase! Thank you for your kind words and recommendation.

OnPoint

Rated 5 out of 5 stars

Great Service

Saira was instrarmental in getting the sale over the line, she was very helpful and professional in all aspects, even to the point of getting it through a day early as the buyers had arrive to get the keys. Well done and thank you Saira.

May 7, 2026
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Reply from OnPoint

We're so pleased to hear our team's dedication helped finalize your sale smoothly and even ahead of schedule. Thank you for your kind words!

OnPoint

Rated 5 out of 5 stars

Super quick process

Super quick process, Charlie Darby was amazing, we couldnt have asked for a smoother process from start to finish.

June 5, 2026
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Reply from OnPoint

We're so glad the process was smooth and amazing for you! We truly appreciate your kind words.

OnPoint

Rated 5 out of 5 stars

Sec10 out of 10ond time using onpoint conveyancing

Second time using onpoint conveyancing, would highly recommend. Special thanks to Beth Sims who looked after our case dealing with the sale and purchase. Beth was always on hand to answer any questions, the app is also a great tool to keep track of your progress and upload documents. 10 out of 10 thank you Beth

June 4, 2026
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Reply from OnPoint

We are so pleased to hear about your positive experience with us again! It's wonderful to know our team and app were helpful. Thank you for your kind words.

OnPoint

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