OnPoint Reviews 

Unfortunately, I cannot give a good review. We used OnPoint for the purchase of a flat and the whole process lacked in communication. The service felt so impersonal and at times we got very frustrated by the lack of response to our queries both via app and via email, despite chasing. I also found the use of the app that was imposed on us, very inconvenient. We received all documents on the app and I was loosing my sight trying to read them on my phone. Obviously you can save the docs somewhere else and then read but it feels like a tedious and slow process. I tried to find the app on my Mac or IPad with no luck, so I was stuck with the little screen. Sending the docs via email would have been much better!
We were initially with Gemma, and then our file was transferred to Alex, with some improvement, but with the inconvenience of a new person who had to learn the case at the end of the process. I think the quality of the work was good but they could have made the process more personal with more calls to the clients and explain things on the phone and not only on documents. Instead there was never a spontaneous call. I am afraid we won’t use them anymore, although it was our second time (first time it was a lease extension, a much more straightforward process that didn’t need much follow up). I am sorry, you have lost a client.

Excellent service. We had a simple first time house buying process. The team were efficient and replied to every question quickly and clearly. The app was easy to use. Highly recommend

I cannot recommend Katie Dean highly enough. From start to finish, she provided an exceptional service, guiding me through every stage of the transaction with professionalism, efficiency, and clear communication.

I felt fully supported throughout and had complete confidence that everything was being managed properly.

I would not hesitate to use their services again and would highly recommend them to anyone looking for a reliable, knowledgeable, and proactive solicitor.

Excellent communication, friendly and efficient service. The app to track progress is very useful and clear. Second time using and will use again.

Holly Malamed has been absolutely brilliant - we have used her services twice now for property transactions (both buying and selling). She is fast, efficient, and always available to help. We would 100% recommend her and ONP.

I am extremely happy with all experience ! Quick respond , job done and all worked out even better than I expected . No hidden fees , very transparent cost and excellent communication.
Thank you Lauren

Alison Wright dealt with my sale she kept up to date with all information and enquiries from our buyers solicitor and communicated well with me. Always responded to emails within 24 hours and was contactable by phone when needed if no answer she returned my call promptly. On completion of the sale everything was dealt with very efficiently. I was very satisfied with the experience and would highly recommend this company.

Kai was our conveyancer and from the off he was all over it. His attention to detail, patience, communication, explanation and patience. Yes I said it twice.. Because he was. Our sale and purchase was not straight forward and I'd say if it wasn't for Kai' perseverence we probably wouldn't have exchanged when we did.

When Kai was on A/L his caseload was looked after by other members of staff. It was seemless and continuous.

Straight talking no fancy words, explanation in clear language.. Brilliant, just brilliant even out buyer was jealous of our Conveyancing as theirs was awful (Saracens Solicitors - Negative stars)

Kai was on the phone so much communicating intentions and progress he became a 'friend of the family!'

Such a nice man.

Thank you Kai.. You are a rockstar in our eyes 🕺

We had a great experience with ONP Solicitors when selling our house.
Katie was extremely helpful throughout the entire process. She responded to all our emails and questions very quickly, often on the same day, and kept us updated every step of the way.
The sale was completed smoothly, with no delays or problems. We really appreciated Katie’s professionalism, efficiency, and excellent communication.
Thank you, Katie and ONP Solicitors, for making the process so straightforward. Highly recommended!

Huge thanks to Pari and Sarah for their great work!
First time with ONP and very pleased with speed and smoothness of progressing everything in a timely manner and with the highest level of professionalism and care; the app and updates are very useful and fun!

I used ONP for purchase conveyance.

Attentive service, very clear communication and easy to follow steps and actions from my side.

The app dashboard was a great tool and the direct messaging facility with my solicitor meant my queries were answered immediately

I had a really positive experience with ONP Solicitors when selling my property.

My solicitor, Jake, was always helpful, responsive and kept things moving throughout the transaction. The whole process was very straightforward and everything progressed smoothly from start to finish.

I also found the ONP app really easy to use. It made it simple to upload documents, track progress and keep on top of what was happening without having to chase for updates.

Selling a property can be stressful, but the process was handled efficiently and professionally, and we were able to exchange and complete without any issues.

I would happily recommend ONP to anyone looking for a conveyancing solicitor.

They are honest reliable fantastic people

Friendly, helpful, prompt response and return calls
Alex Thomas gave exceptional service.
Cannot praise them highly enough and will certainly use them again.

Hamzah fulat ….was very fast and efficient at handling my house purchase….

Aj Taylor
Norfolk

I would like to express my sincere gratitude to Hayley Timms at ONP Solicitors for her outstanding service and guidance throughout my property purchase process.

Hayley was professional, knowledgeable, and highly responsive from the very beginning. She kept me informed at every stage, explained complex legal matters clearly, and was always available to answer my questions promptly. Her attention to detail and proactive approach helped ensure that the transaction progressed smoothly and efficiently.

Purchasing a property can be a stressful experience, but Hayley's expertise, dedication, and excellent communication made the process much easier and gave me confidence throughout. I truly appreciate her hard work and commitment to achieving a successful outcome.

I would highly recommend Hayley Timms and ONP Solicitors to anyone looking for reliable, professional, and supportive conveyancing services.

Excellent!! Aimee provided great guidance through the process.

Megan was so helpful throughout the whole process.

I would definitely recommend Onpoint to anyone looking to buy/sell.

Thank you for all of the help!

From inception to the end, my experience with Abigail Hartley-Poole of ONP was great. My buyer chose a very difficult firm, however, with so much professionalism, client care and precision we were able to complete the sale. Abigail was the calm in the midst of a storm.

I previously used ONP and came back again for my latest property purchase, and once again the service was excellent. It was a drawn-out rollercoaster of a transaction, but Liz Cassidy made it all manageable. She was always available to answer questions or chase the seller’s side, and I always received a response within 24 hours. Thanks Liz for getting my purchase over the line, I’ll definitely be back again for my next transaction!