OnPoint Reviews 

379
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 279 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and proactive, making the entire process smooth and easy to understand. Many people highlight the exceptional service, noting its efficiency and the care taken, which significantly reduces stress. The team is frequently commended for their clear explanations and supportive approach throughout the journey. Reviewers are particularly impressed with the quick response times, with many noting prompt replies to queries via various channels. The company's dedicated app is also highly valued, making communication effortless and providing clear, real-time updates on progress, simplifying the entire process for customers.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, efficiency,... See more

Service

Customers had positive experiences with service, with many expressing high satisfaction and a strong... See more

Response time

Consumers find response times to be positive, with many praising the quick responses to messages via app and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting proactive communication... See more

User experience

Clients share positive opinions on user experience, with many reviewers finding the overall process seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a first time buyer, I couldn’t have asked for a better experience than the one I had with OnPoint. The whole team was organised, quick, and always ready to explain things clearly. Gemma was absolut... See more

Company replied

Rated 5 out of 5 stars

I have used ONP for conveyancing twice now, they provide a brilliant service from start to finish & the electronic app makes things so easy & simple to follow. Aimee our property lawyer was always so... See more

Company replied

Rated 5 out of 5 stars

Kath was very professional and always happy to answer all my questions about my house purchase under RTB scheme. Communication via OnPoint app was clear and easy as you could see status with progress,... See more

Company replied

Rated 5 out of 5 stars

ONP have been on point!!! I had Oliver as my case manager and must say from very start to finish has been brilliant. The communication, the speed of coming back to me, documents, everything has been f... See more

Company replied


Company details

  1. Conveyancer
  2. Law Firm
  3. Legal Services
  4. Real Estate Attorney

Written by the company

Welcome to OnPoint, the new personal home moving service by ONP Solicitors. We’re here to take the hassle out of moving, with our mobile app and dedicated team, we help 80k+ customers move every year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

379 reviews

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4.9

All reviews

(379)

262 reviews in the last 12 months

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Rated 4 out of 5 stars

I was first time buyer and would…

I was first time buyer and would recommend them to everyone, they use App based process where you can see all the documents at one place, increases transparency and value for money services. The only reason not to give 5 star was that at times I felt it was difficult to contact my case solicitor even after booking appointment or for some urgent requirements as first time buyers have more queries than the ones who already know the process. Despite that I am very pleased that Romaan from ONP group completed the process successfully for me.

May 11, 2026
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Reply from OnPoint

We truly appreciate your positive feedback and are glad our app-based process enhanced transparency. We acknowledge your concerns regarding solicitor contact for urgent needs and first-time buyer queries. We are reviewing our communication channels to improve accessibility for all clients. Thank you for your valuable input.

OnPoint

Rated 5 out of 5 stars

Experience with law firm throughout the sale of my property

My experience with your law firm throughout the sale of my property was excellent. Despite my being in Italy during the entire process, I was assisted and advised in the best possible manner at every stage of the transaction.

April 29, 2026
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Reply from OnPoint

We are so pleased to hear about your excellent experience with us during your property sale, especially while you were in Italy. We appreciate your kind words.

OnPoint

Rated 5 out of 5 stars

As a first-time buyer

As a first-time buyer, Kate Summer really helped me through everything. She explained each step clearly, kept me updated on the progress, and always informed me about what was happening throughout the process. She stayed in touch with me during every stage and made everything easy to understand.
Kate did thorough research on the property and handled the whole process very smoothly. Many thanks to Kate and ONP Solicitors for all their support.
I highly recommend ONP Solicitors to anyone looking for professional and helpful service.

May 21, 2026
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Reply from OnPoint

We are so pleased to hear about your positive experience as a first-time buyer. It's wonderful to know our team provided clear communication and smooth support throughout your property journey. Thank you for your kind words and recommendation!

OnPoint

Rated 5 out of 5 stars

Smooth process from start to finish

Smooth process from start to finish. The mobile app was easy to use and really helped speed things up. Any questions or enquiries were answered promptly. We would definitely recommend using ONP!

May 19, 2026
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Reply from OnPoint

We're so pleased our app made the process smooth and efficient for you. Thank you for recommending us!

OnPoint

Rated 5 out of 5 stars

We had a genuinely great experience…

We had a genuinely great experience with ONP Solicitors from start to finish. From the moment we instructed them for both the sale and purchase of our home, everything felt smooth, well managed, and stress free.

Our case was primarily handled by Scott Dickinson and Andriy Stasiuk, who were both thorough, efficient, and consistently on top of things. Communication was clear throughout, and it was always easy to get in touch when needed. The app was also very user-friendly, which made tracking progress and completing tasks simple and convenient.

What really stood out was that we never felt like just another number. The service felt personal, and there was a genuine sense that our case was being carefully looked after. Even other staff members we interacted with, such as Jake Berriman (although briefly), were polite, professional, and reassuring.

Overall, a seamless experience from beginning to end. We would highly recommend ONP Solicitors to anyone looking for a reliable and efficient conveyancing service.

May 15, 2026
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Reply from OnPoint

We are so pleased to hear that your experience with us was seamless and stress-free. It is wonderful to know our team, especially Scott and Andriy, provided excellent service and communication. We truly appreciate your kind words and recommendation.

OnPoint

Rated 5 out of 5 stars

Fantastic company

Fantastic company, third time using now and I would never go anywhere else. Completion took around four weeks. Massive thank you to Robert Haworth for this quick turnaround!

May 15, 2026
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Reply from OnPoint

We are so happy to hear about your positive experience and quick turnaround. We truly appreciate your continued trust in us!

OnPoint

Rated 5 out of 5 stars

Excellent service with the benefit of…

Excellent service with the benefit of using their direct message App’, meant you were constantly kept informed, brilliant

May 15, 2026
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Reply from OnPoint

We are so glad you found our direct message app beneficial and appreciate your kind words. Thank you for your feedback!

OnPoint

Rated 5 out of 5 stars

"Premium conveyancing"

I carried out a lot of research before choosing the right lawyers for conveyancing, good communication was one of the principle actions I was seeking along with a lawyer who has in depth knowledge and Rebecca Timmins did just that, a professional, articulate, and thorough lawyer who we could not ask more of during our 17 week conveyancing on an old rural property in Cornwall. we highly recommend On point and Rebecca should you need their services

May 15, 2026
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Reply from OnPoint

We are so pleased to hear about your positive experience with our conveyancing services. It is wonderful to know that our team provided excellent communication and in-depth knowledge throughout your property journey. Thank you for your kind recommendation.

OnPoint

Rated 5 out of 5 stars

5 star service for a very good price.

Considering the fact that everyone told me it'll be one of the most stressful purchases of my life, I can't say it was. Everything was dealt with in a very timely manner, the house purchase took only 2.5 months and everything was handled without me having to do almost anything(besides signing some documents). Our case handler Nighat Akhtar was very responsive, professional and friendly at all times. Highly recommend the service to anyone looking for a property solicitor.

May 14, 2026
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Reply from OnPoint

We are delighted to hear that your property purchase was such a smooth and positive experience. We truly appreciate you sharing your kind words and high recommendation.

OnPoint

Rated 5 out of 5 stars

Emma who works at ONP

Emma who works at ONP, dealt with the purchase of my new home. She was amazing. Very professional, and kept me informed every step of the way. I would highly recommend using ONP services in a heartbeat!

May 14, 2026
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Reply from OnPoint

We're so glad to hear about your positive experience with us! We appreciate you sharing your kind words and recommending our services.

OnPoint

Rated 3 out of 5 stars

Disappointing ending!

I had a straight forward house sale with no onward chain. The process was simple and convenient using the mobile app. I would have given 5 stars however, on my completion date, the sale funds were not automatically credited to my bank account, and I had to wait until the next day to receive them, despite calling the office 3 times. I was told that because ‘it was a large some of money, it took longer to transfer’ (which is nonsense). This was really disappointing having to ‘wait’ for my funds to hit my bank the following day, after the new owner had ownership the day before!

May 14, 2026
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Reply from OnPoint

Thank you for sharing your feedback. We are pleased to hear that the house sale process was simple and convenient for you. We apologize for the delay in receiving your funds on completion day, and we understand your frustration with this experience. We are reviewing our transfer processes to prevent such occurrences in the future.

OnPoint

Rated 5 out of 5 stars

Thank you OnPoint

I have been with OnPoint for the sale and a purchase of a property before and they have been consistently brilliant each time. This particular purchase took well over a year across two different properties and the process was still made simple and effective despite the challenges that were presented. Nancy's efforts in particular have been outstanding and her communication provided constant reassurance for us as purchasers. We appreciate the difficulty to find a good solicitor but the app coupled with brilliant staff at OnPoint made the whole process a positive one. Thanks again.

May 12, 2026
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Reply from OnPoint

We are so pleased to hear about your consistently brilliant experiences with us. It's wonderful to know that we made a challenging, year-long process simple and effective for you. We truly appreciate your kind words about our team and the positive impact our app had. Thank you for your continued trust.

OnPoint

Rated 5 out of 5 stars

Professionalism at its highest

Communication. Paul is on the ball and the communication was endless no time was I not looked after. His attention to detail was excellent and was with me all the way through a stressful time of selling my house. 11-10 based on professionalism, communication, the ease of the app, the whole experience made easier by an excellent team and by Paul Daniels.

April 10, 2026
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Reply from OnPoint

We are so glad to hear that our team provided such excellent communication and support during the stressful process of selling your home. Thank you for your kind words.

OnPoint

Rated 5 out of 5 stars

Excellent

Excellent

I had Mark Grundy to handle a conveyancing. Price was excellent and after an initial issue with trying to upload a couple of documents, everything ran on wheels. Mark kept me updated through the app and responded to queries quickly. 10/10 and I would definitely use again.

May 11, 2026
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Reply from OnPoint

We are so pleased to hear about your excellent experience with us. It's wonderful that everything ran smoothly after the initial document upload. We appreciate your kind words and look forward to assisting you again.

OnPoint

Rated 5 out of 5 stars

Excellent

Excellent, efficient and responsive service. Friendly, courteous and helpful we wouldn’t hesitate to recommend ONP and Liz

May 11, 2026
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Reply from OnPoint

We're so glad you had such a positive experience! Your kind words mean a lot to our team. Thank you for recommending us.

OnPoint

Rated 5 out of 5 stars

The service provided was excellent

The service provided was excellent, the app is a good feature as it allows for better communication with your solicitor. Pari Joshi was always keeping me upto date with any developments or issues that needed my attention and even when she wasn't around someone else would response quickly and efficiently. Excellent price for the service provided

May 7, 2026
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Reply from OnPoint

We're happy to hear that you found the service excellent and the app useful for communication. It's great to know that you were kept well-informed and received prompt responses. Thank you for your positive feedback regarding the price and service provided.

OnPoint

Rated 5 out of 5 stars

Highly recommended

Dealing with Katie Dean at ONP Solicitors has been a breathe of fresh air. She was always available when I wanted to ask a question or check up on something. Dealt with all enquires very quickly. It made the whole experience truly hassle free. Couldn't recommend her enough.

May 8, 2026
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Reply from OnPoint

We're happy to hear that our team's availability and quick responses made the experience hassle-free for you. Thank you for your positive feedback; it means a lot to us!

OnPoint

Rated 5 out of 5 stars

The experience of selling my house was…

The experience of selling my house was an excellent one. Fantastic communication and swift and through action. Can not recommend them enough and a special thanks to Grayson Boxall my case manager.

May 5, 2026
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Reply from OnPoint

We're happy to hear that your house selling experience was excellent! We appreciate your kind words regarding our communication and swift action. Thank you for the recommendation!

OnPoint

Rated 5 out of 5 stars

On-point Solicitors of Stockport

On-point Solicitors of Stockport, Cheshire, completed the sale of our house in Cheshire in great time, and the process was very clear and understandable. Scott Dickinson and Andriy Stasiul were so helpful and kept us up to date with the sale process. The On-point app was brilliant, and we could easily correspond with messages on the progress and see the sale progress in stages, which was perfect for us. Their pricing of the legal work of our home sale was very reasonable. We would highly recommend using On-point in any legal matters. Thank you Scott and Andriy on point, kind regards mr L simon and Debra

May 5, 2026
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Reply from OnPoint

We're happy to hear that the house sale process was clear and efficient. We're glad the app and our team's updates were helpful. Thank you for recommending our services!

OnPoint

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