OnPoint Reviews 

375
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 279 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and proactive, making the entire process smooth and easy to understand. Many people highlight the exceptional service, noting its efficiency and the care taken, which significantly reduces stress. The team is frequently commended for their clear explanations and supportive approach throughout the journey. Reviewers are particularly impressed with the quick response times, with many noting prompt replies to queries via various channels. The company's dedicated app is also highly valued, making communication effortless and providing clear, real-time updates on progress, simplifying the entire process for customers.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Service

Clients share positive opinions on service, consistently praising the efficiency, professionalism, and clear... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt communication and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, efficiency, and clear... See more

Application

Customers had positive experiences with the app, finding it brilliant for staying updated and making... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a first time buyer, I couldn’t have asked for a better experience than the one I had with OnPoint. The whole team was organised, quick, and always ready to explain things clearly. Gemma was absolut... See more

Company replied

Rated 5 out of 5 stars

I have used ONP for conveyancing twice now, they provide a brilliant service from start to finish & the electronic app makes things so easy & simple to follow. Aimee our property lawyer was always so... See more

Company replied

Rated 5 out of 5 stars

Kath was very professional and always happy to answer all my questions about my house purchase under RTB scheme. Communication via OnPoint app was clear and easy as you could see status with progress,... See more

Company replied

Rated 5 out of 5 stars

ONP have been on point!!! I had Oliver as my case manager and must say from very start to finish has been brilliant. The communication, the speed of coming back to me, documents, everything has been f... See more

Company replied


Company details

  1. Conveyancer
  2. Law Firm
  3. Legal Services
  4. Real Estate Attorney

Written by the company

Welcome to OnPoint, the new personal home moving service by ONP Solicitors. We’re here to take the hassle out of moving, with our mobile app and dedicated team, we help 80k+ customers move every year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

375 reviews

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4.9

All reviews

(375)

280 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Niall was great

Niall was great - thanks for your help with our purchase!

July 14, 2026
OnPoint logo

Reply from OnPoint

We're so glad to hear about your positive experience with us and that our team member was helpful. We appreciate your kind words!

OnPoint

Rated 5 out of 5 stars

Very efficient

Very efficient. My messages were always answered promptly even if my solicitor out office. Kept up to date via the app too.

July 14, 2026
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Reply from OnPoint

We're delighted to hear that you found our service efficient and that your messages were always answered promptly. It's also great to know that our app kept you well-informed throughout the process.

Thank you for your positive feedback!

OnPoint

Rated 5 out of 5 stars

Vikki was very proactive and supportive…

Vikki was very proactive and supportive through our sale and purchase, and the price for the works was a very good price.

July 13, 2026
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Reply from OnPoint

We are so glad to hear that we provided proactive and supportive assistance with your sale and purchase. We appreciate your kind words about our pricing.

OnPoint

Rated 5 out of 5 stars

Communication was always clear

Communication was always clear. Kath was friendly, efficient and helpful in explaining the process.

July 9, 2026
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Reply from OnPoint

We're so glad to hear our communication was clear and helpful throughout your experience. We appreciate your kind words!

OnPoint

Rated 5 out of 5 stars

Amazing experience

Onp was recommended by a friend who told me the story of their sale process. I decided to choose them and never have any regrets or problems. They offer to clients a track app (for an extra fee, very decent price ), the conveyancer provides their direct working number ( to get direct in contact with the right person) and in case of holiday they have a contact number where everyone from onp can open the folder and provide information when is needed. The communication is a very important thing and the fact they answer the phone fast is a huge plus comparing with other solicitors. I changed my solicitor 3 times and they have been the third ones. Be careful when you choose the solicitor, most of them don’t know to to their job, don’t answer to the phone or email (I am talking about my first solicitor) BUT ONP are the best in my opinion. After my experience with them I definitely recommend them. Samantha was assigned to my case and did an amazing job.
They deserve 5 stars .
They have :
-very good communication with the client
-explain everything what needs to be done
-checking documentation is a short time
- replying fast to the client and other solicitors
- give to clients really good advices
- support the clients ideas (when is a good one ) .

I am very satisfied by their services. Well done ONP SOLICITORS

July 9, 2026
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Reply from OnPoint

We are so pleased to receive your wonderful feedback and truly appreciate you taking the time to share your positive experience with us. It's fantastic to hear that our communication, efficiency, and the support provided by our team, made such a significant difference for you.
We strive to offer clear guidance, prompt responses, and valuable advice throughout the process, and we are delighted that these efforts resonated with you.
Your recommendation means a great deal to us, and we are grateful for your trust in our services.

OnPoint

Rated 5 out of 5 stars

Highly recommended

Highly recommended, buying a home can be a nightmare. Not with onp, the whole process was extremely well delivered, which saved me time and stress.

June 29, 2026
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Reply from OnPoint

We're so pleased to hear that your experience with us made the home buying process smooth and stress-free! It's wonderful to know we could save you time and alleviate concerns.

OnPoint

Rated 5 out of 5 stars

Nighat was great to deal with

Nighat was great to deal with - very pleasant in all communication, and easy to get hold of via telephone for updates. She was professional and proactive in the conveyancing work.

July 3, 2026
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Reply from OnPoint

We're delighted to hear that you found our communication pleasant and accessible. It's wonderful to know that our team was professional and proactive in handling your conveyancing work. Thank you for your positive feedback.

OnPoint

Rated 5 out of 5 stars

Professional and Helpful Conveyancing Service

Great experience with my solictor Seb Downing who handled my conveyancing with true professionalism and care. He was always on hand to answer my questions and kept the whole process moving forward quickly and smoothly!

July 3, 2026
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Reply from OnPoint

We're so pleased to hear about your excellent experience! It's wonderful that our team's professionalism and care made the conveyancing process smooth and efficient for you. Thank you for sharing your positive feedback!

OnPoint

Rated 5 out of 5 stars

Great service

Great service, would recommend without hesitation. Thank you, Jason!

July 1, 2026
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Reply from OnPoint

We're so happy to hear you had a great experience with us. We truly appreciate your kind words and recommendation!

OnPoint

Rated 5 out of 5 stars

… Excellent service from Hayley Timms

had an excellent experience with O’Neill Patient Solicitors throughout the purchase of my first home. Hayley Timms was professional, friendly, and always kept me informed at every stage of the process. She responded promptly to my questions and made what could have been a stressful experience feel straightforward and well managed. I would highly recommend Hayley and the team to anyone buying a property. Thank you again for all your help and support.

July 1, 2026
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Reply from OnPoint

We're delighted to hear about your excellent experience with us during the purchase of your first home. It's wonderful to know that our team was professional, friendly, and kept you informed every step of the way. We appreciate your kind words and recommendation!

OnPoint

Rated 5 out of 5 stars

2nd time we have used ONP & won't be our last!

We had another great experience using ONP, this time for the recent sale of our house. The app updating you at different stages was brilliant but more impressive was their quick response time to any queries raised by email or the same app. Highly recommend ONP.

June 25, 2026
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Reply from OnPoint

We're delighted to hear you had another great experience with us, especially with the sale of your house. It's wonderful to know our app and quick response times were so helpful. Thank you for your high recommendation!

OnPoint

Rated 5 out of 5 stars

Jemma Brammer ONP solicitors

Jemma Brammer dealt with my sale and purchase. She was very professional and quick to respond to any questions I had or the other parties. Everything went very smoothly without any delays. Really happy that I found her. Will definitely recommend her.

June 26, 2026
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Reply from OnPoint

We're delighted to hear that your sale and purchase went smoothly and without delays. It's wonderful to know that you were happy with the professional and quick responses. Thank you for your kind recommendation!

OnPoint

Rated 3 out of 5 stars

Purchasing property

Good service, good communication, and reasonably priced. The only improvement I would suggest is to keep the final charges in line with the original quoted price, as this is the price the client accepts when comparing providers. The price increased twice during the process — once when I was asked to pay the 10% deposit for the contract exchange, and again when I received the final account statement. In both cases the issue was discussed with ONP and resolved, however it should not happen, particularly at the final stage of the purchase.
All in all, I am happy with the service and will recommend and approach ONP for my next purchase or sale.

June 26, 2026
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Reply from OnPoint

We appreciate you taking the time to share your feedback. We are glad to hear that you were happy with our service, communication, and pricing overall, and that you would recommend us for future purchases or sales. We sincerely regret that the final charges deviated from the initial quote on two occasions. We understand how important it is for our clients to have clear and consistent pricing, especially during such a significant process. We are reviewing our internal procedures to ensure that our quoted prices are maintained throughout the entire transaction, and that any potential changes are communicated proactively and transparently. Your experience highlights an area where we can certainly improve, and we are committed to making these adjustments.

OnPoint

Rated 5 out of 5 stars

The service was very efficient

The service was very efficient, messages or questions answered promptly, could speak to named solicitor.
Much cheaper than high street solicitor.
Very happy with the service and would recommend without reservation.

June 26, 2026
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Reply from OnPoint

We're so pleased to hear about your efficient experience and prompt answers. It's wonderful that our service met your expectations and that you would recommend us. Thank you for your positive feedback!

OnPoint

Rated 5 out of 5 stars

Wholeheartedly recommend ONP

I had an unusual and challenging sales process and ONP were excellent throughout. Both supportive and practical they helped ensure we had clarity on the issues at hand.

This is my second time using ONP and without fail I'd use them again. They've been amazing!

June 26, 2026
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Reply from OnPoint

We're so glad to hear we could provide excellent support during your challenging sales process. We appreciate your continued trust and positive feedback!

OnPoint

Rated 5 out of 5 stars

Dawn and the team helped me with…

Dawn and the team helped me with professionalism and knowledge to purchase my property. They looked after the purchase from start to finish - wouldn't hesitate to recommend.

March 24, 2026
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Reply from OnPoint

We're so pleased to hear about your positive property purchase experience. We appreciate your kind words and recommendation!

OnPoint

Rated 5 out of 5 stars

100% happy with excellent service

100% happy with the excellent service. Would happily use ONP again (and again)! Jake Berriman was superb .. responsive, friendly and diligent! Thank you ONP and Jake!

June 25, 2026
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Reply from OnPoint

We're so happy to hear you had such an excellent experience! We appreciate your kind words and look forward to assisting you again.

OnPoint

Rated 5 out of 5 stars

Excellent service

We had an excellent experience working with Harry Thompson from ONP Solicitors for my flat purchase. Harry and the ONP team were very supportive, responsive and thorough in their review which and made the process very straightforward. Additionally their easy-to-use app really helped with sharing of documents, reaching out to the ONP team and staying informed through the whole process. Their efficiency and professionalism helped make what can be a stressful process much smoother. Would def utilise their services again for any future property transactions!

June 24, 2026
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Reply from OnPoint

We are so pleased to hear about your excellent experience with us. It is wonderful that our team and app made your flat purchase smooth and straightforward. We truly appreciate your kind words and look forward to assisting you again.

OnPoint

Rated 5 out of 5 stars

Very professional answered any…

Very professional answered any questions without delay Kept me updated throughout the process
Would not hesitate to recommend them and would certainly use them again

June 19, 2026
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Reply from OnPoint

We're happy to hear we kept you informed and answered your questions promptly. We appreciate your kind recommendation!

OnPoint

Rated 5 out of 5 stars

Brilliant, helpful & straightforward

I have used ONP for conveyancing twice now, they provide a brilliant service from start to finish & the electronic app makes things so easy & simple to follow. Aimee our property lawyer was always so lovely, patient & helpful despite our property sale being a lengthy case! Always easy to speak to someone with very short call wait times.

June 18, 2026
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Reply from OnPoint

We're so pleased to hear about your positive experiences with our conveyancing service and our app. It's wonderful to know our team was helpful and patient. Thank you for your kind words!

OnPoint

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