On Q Property Management Reviews 

321
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and respectful approach during interactions. Many people highlight the efficiency and ease of the service, particularly noting how smooth and quick inspections are. Reviewers frequently mention the helpfulness of the team, who are often described as informative and communicative, making customers feel at ease. People appreciate the overall positive attitude and reliability of the staff, contributing to a pleasant and stress-free experience.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, kindness, and... See more

Service

Clients share positive opinions on service, with many expressing satisfaction with the ease and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had our 2nd house inspection with Russell. We got a text saying he’ll be here in 5 minutes and sure enough he was here in 5 minutes. He was very kind and respectful of our personal space. He asked... See more

Company replied

Rated 5 out of 5 stars

Had good experience with On Q property management! We have been in our property for about 10 months and had no issue with the place and any minor fixes was meet really quickly. Russell who stope... See more

Company replied

Rated 5 out of 5 stars

I had the pleasure of having Russell come and do my home inspection and could not be more pleased! He was kind, respectful, and thorough throughout the whole process. I really appreciated him and all... See more

Company replied

Rated 5 out of 5 stars

I had a rental home inspection done by Russell Aston from On Q Property Management, and I was really pleased with the experience. He showed up right on time and was very respectful throughout the enti... See more

Company replied


Company details

  1. Real Estate Rental Agency
  2. Furniture Store

Written by the company

Founded in 2010, On Q Property Management established itself as one of the nation's fastest-growing Property Management and Real Estate firms. On Q's client-first approach, coupled with its technologically focused workflow, help build and maintain excellent relationships with its customers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

321 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(321)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kristina Morales, Outstanding Service

Kristina Morales, the service coordinator from Tucson, is amazing. I needed to do some paperwork as a vendor, and she helped me out immensely by making the process as smooth as possible. Thanks Kristina!

January 23, 2025
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Thank you for choosing On Q Property Management and for sharing your experience. We truly appreciate your trust and are grateful for your kind words.
- The On Q Property Management Team

Rated 5 out of 5 stars

Joleen Swift @Q property management

Joleen Swift along with the hole of Q property management has been an amazing job. I would really truly just like to thank them for taking a load off of my stress level and allowing me to focus on other aspects. Their property management skills has been nothing shorter than excellent.

December 11, 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

We appreciate your support and your thoughtful feedback. It’s always great to hear when our team has been able to make a difference. Thank you again.
- The On Q Property Management Team

Rated 5 out of 5 stars

Very grateful…. Highly recommend

Very grateful to work with the team in Tucson with On Q Property Management. Our family has multiple properties with them now and the entire process has been amazing. Joleen has gone above and beyond to make sure it went smooth and has communicated with all of us every step of the way. The properties we put up on James L Sullivan St in Sahuarita were well taken care of every step of the way everything was done very prompt. We are very happy with the entire process and definitely recommend On Q Property Management and Joleen.

December 18, 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Thank you for your kind review. Creating a great experience is always our goal, and we truly appreciate you letting us know how we did.
- The On Q Property Management Team

Rated 5 out of 5 stars

I rented through OnQ for a3 years until…

I rented through OnQ for a3 years until a job transfer required a move. Joleen Swift helped with any issues I had. Good company great manager.

December 16, 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

We’re so happy to hear about your positive experience. Thank you for taking the time to recognize our team and share your feedback.
- The On Q Property Management Team

Rated 5 out of 5 stars

Russell was great and very…

Russell was great and very professional. Answered all my questions.

December 18, 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Thank you for your thoughtful review and for choosing On Q Property Management. We’re grateful for the opportunity to work with you and appreciate your kind feedback.
- The On Q Property Management Team

Rated 5 out of 5 stars

Friendly Service

Russell did a great job with our inspection, was very friendly and efficient.

December 4, 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

We really appreciate you sharing your experience with us. It means a lot to know our team was able to help and make a positive impression. Thank you for your support.
- The On Q Property Management Team

Rated 5 out of 5 stars

home inspection

Russel inspected our home and did a great job!

November 22, 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Thank you so much for taking the time to leave us this wonderful review. We’re so glad to hear you had a positive experience, and we truly appreciate your kind words.
- The On Q Property Management Team

Rated 5 out of 5 stars

Great team and well rounded in all ramifications.

Awesome job Forester and the entire On Q Property management Team. You all were amazing in the intake, on-boarding, listing and marketing of my property!!!

October 25, 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Your feedback means so much to our team. Thank you for taking the time to leave such a positive review. We truly appreciate your support and kindness.
- The On Q Property Management Team

Rated 5 out of 5 stars

RUSSELL

We recently had a property inspection with Russell and we were very impressed. He arrived on time, conducted a thorough inspection, and provided valuable feedback on the property . His professionalism and attention to detail made the process seamless . Thank you Russell

October 24, 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Thank you for choosing On Q Property Management and for sharing your experience. We truly appreciate your trust and are grateful for your kind words.
- The On Q Property Management Team

Rated 5 out of 5 stars

Russell is great!

Today we had our property inspected by Russell and he was amazing as always! He’s always professional and does his job with great care.

October 23, 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

We appreciate your support and your thoughtful feedback. It’s always great to hear when our team has been able to make a difference. Thank you again.
- The On Q Property Management Team

Rated 5 out of 5 stars

Russell was friendly and communicated…

Russell was friendly and communicated through inspection.

October 23, 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Thank you for your kind review. Creating a great experience is always our goal, and we truly appreciate you letting us know how we did.
- The On Q Property Management Team

Rated 5 out of 5 stars

10 stars in my book

My time with this management group has been nothing but fabulous from the time of trying to get to place to now living in it anytime I’ve had a little issue or any questions. All the ladies are quick to response and quit to react. I can’t say enough great things.

October 2, 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

We’re so happy to hear about your positive experience. Thank you for taking the time to recognize our team and share your feedback.
- The On Q Property Management Team

Rated 5 out of 5 stars

Nick was good 👍

Nick was good 👍

October 21, 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Thank you for your thoughtful review and for choosing On Q Property Management. We’re grateful for the opportunity to work with you and appreciate your kind feedback.
- The On Q Property Management Team

Rated 5 out of 5 stars

Joleen always responds quickly and does…

Joleen always responds quickly and does everything she can to make things go smoothly.

October 21, 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

We really appreciate you sharing your experience with us. It means a lot to know our team was able to help and make a positive impression. Thank you for your support.
- The On Q Property Management Team

Rated 5 out of 5 stars

Nick Paradis was an absolute star

Nick Paradis was an absolute star. His dedication and support made the onboarding transition smooth and stress-free for us. Thanks to Nick, we felt welcomed and well-informed at every step. I highly recommend his excellent service!

October 16, 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Thank you so much for taking the time to leave us this wonderful review. We’re so glad to hear you had a positive experience, and we truly appreciate your kind words.
- The On Q Property Management Team

Rated 5 out of 5 stars

Joleen Swift is simply The Best

Joleen Swift is simply The Best! I am an active duty, military member currently overseas. Joleen’s management of every aspect of my property is impeccable. Her response times, collaboration, and honesty make working with her seamless. I am in great hands! I cannot thank you enough Joleen!

September 26, 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Your feedback means so much to our team. Thank you for taking the time to leave such a positive review. We truly appreciate your support and kindness.
- The On Q Property Management Team

Rated 5 out of 5 stars

Working with Joleen Swift has been with…

Working with Joleen Swift has been with great measure. Her response time does not go unnoticed and her responses are professional.

September 28, 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Thank you for choosing On Q Property Management and for sharing your experience. We truly appreciate your trust and are grateful for your kind words.
- The On Q Property Management Team

Rated 5 out of 5 stars

Onboarding - a good first start

Just started on boarding to OnQ for property management. Riley from the on boarding team was great, professional and was able to answer all the questions I had about the onboarding and made the process really easy and seemless. Thank you Riley!

September 23, 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

We appreciate your support and your thoughtful feedback. It’s always great to hear when our team has been able to make a difference. Thank you again.
- The On Q Property Management Team

Rated 5 out of 5 stars

Property Inspector

The property inspector, Russell was AMAZING! He was kind, understanding, and flexible with working around my schedule. Kudos to you you Russell and all that you do for us!!!

September 17, 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Thank you for your kind review. Creating a great experience is always our goal, and we truly appreciate you letting us know how we did.
- The On Q Property Management Team

Rated 1 out of 5 stars

I hired OnQ Property Management to…

I hired OnQ Property Management to handle my rental property in Texas, and it turned out to be a nightmare from start to finish. The entire process was full of unexpected difficulties and poor management.

From the beginning, when I requested the property to be posted for rent before the tenants moved out (a process I had successfully done myself in the past), they advised against it, saying the home had to be "move-in ready" first. However, after the tenants moved out, no one from OnQ was present to receive the keys, leaving me to remind the tenant where to drop them off.

After that, it took them an unbelievable six weeks to get the home ready and listed online. Even when they finally posted it, the links on sites like Zillow and Redfin were broken, so no one could apply for the property. As a result, we had zero inquiries.

The contractors they hired took weeks to make minor repairs, and they painted the walls the wrong shade, further delaying the process. My property stood empty for two months, which had never happened in the six-plus years I managed the property myself.

Frustrated, I asked them to stop working on the property, hired my own agent and handyman, and it was rented within one week.

To make matters worse, OnQ then sent me multiple charges and late payment notifications after I had already paid for all services. They expect you to manage them at every step, while nickel and diming you for poorly rendered services.

I strongly recommend staying away from this company if you want to avoid losing thousands of dollars in lost rent and terrible maintenance services.

February 5, 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Thanks for the feedback, Andras. Best of luck to you!

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