We had our 2nd house inspection with Russell. We got a text saying he’ll be here in 5 minutes and sure enough he was here in 5 minutes. He was very kind and respectful of our personal space. He asked... See more
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Founded in 2010, On Q Property Management established itself as one of the nation's fastest-growing Property Management and Real Estate firms. On Q's client-first approach, coupled with its technologically focused workflow, help build and maintain excellent relationships with its customers.
1011 N. Val Vista Drive, Suite 101, 85234, Gilbert, United States
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Replied to 75% of negative reviews
Typically replies within 2 weeks
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Kristina Morales, the service coordinator from Tucson, is amazing. I needed to do some paperwork as a vendor, and she helped me out immensely by making the process as smooth as possible. Thanks Kristina!

Reply from On Q Property Management
Joleen Swift along with the hole of Q property management has been an amazing job. I would really truly just like to thank them for taking a load off of my stress level and allowing me to focus on other aspects. Their property management skills has been nothing shorter than excellent.

Reply from On Q Property Management
Very grateful to work with the team in Tucson with On Q Property Management. Our family has multiple properties with them now and the entire process has been amazing. Joleen has gone above and beyond to make sure it went smooth and has communicated with all of us every step of the way. The properties we put up on James L Sullivan St in Sahuarita were well taken care of every step of the way everything was done very prompt. We are very happy with the entire process and definitely recommend On Q Property Management and Joleen.

Reply from On Q Property Management
I rented through OnQ for a3 years until a job transfer required a move. Joleen Swift helped with any issues I had. Good company great manager.

Reply from On Q Property Management
Russell was great and very professional. Answered all my questions.

Reply from On Q Property Management
Russell did a great job with our inspection, was very friendly and efficient.

Reply from On Q Property Management

Reply from On Q Property Management
Awesome job Forester and the entire On Q Property management Team. You all were amazing in the intake, on-boarding, listing and marketing of my property!!!

Reply from On Q Property Management
We recently had a property inspection with Russell and we were very impressed. He arrived on time, conducted a thorough inspection, and provided valuable feedback on the property . His professionalism and attention to detail made the process seamless . Thank you Russell

Reply from On Q Property Management
Today we had our property inspected by Russell and he was amazing as always! He’s always professional and does his job with great care.

Reply from On Q Property Management
Russell was friendly and communicated through inspection.

Reply from On Q Property Management
My time with this management group has been nothing but fabulous from the time of trying to get to place to now living in it anytime I’ve had a little issue or any questions. All the ladies are quick to response and quit to react. I can’t say enough great things.

Reply from On Q Property Management
Joleen always responds quickly and does everything she can to make things go smoothly.

Reply from On Q Property Management
Nick Paradis was an absolute star. His dedication and support made the onboarding transition smooth and stress-free for us. Thanks to Nick, we felt welcomed and well-informed at every step. I highly recommend his excellent service!

Reply from On Q Property Management
Joleen Swift is simply The Best! I am an active duty, military member currently overseas. Joleen’s management of every aspect of my property is impeccable. Her response times, collaboration, and honesty make working with her seamless. I am in great hands! I cannot thank you enough Joleen!

Reply from On Q Property Management
Working with Joleen Swift has been with great measure. Her response time does not go unnoticed and her responses are professional.

Reply from On Q Property Management
Just started on boarding to OnQ for property management. Riley from the on boarding team was great, professional and was able to answer all the questions I had about the onboarding and made the process really easy and seemless. Thank you Riley!

Reply from On Q Property Management
The property inspector, Russell was AMAZING! He was kind, understanding, and flexible with working around my schedule. Kudos to you you Russell and all that you do for us!!!

Reply from On Q Property Management
I hired OnQ Property Management to handle my rental property in Texas, and it turned out to be a nightmare from start to finish. The entire process was full of unexpected difficulties and poor management.
From the beginning, when I requested the property to be posted for rent before the tenants moved out (a process I had successfully done myself in the past), they advised against it, saying the home had to be "move-in ready" first. However, after the tenants moved out, no one from OnQ was present to receive the keys, leaving me to remind the tenant where to drop them off.
After that, it took them an unbelievable six weeks to get the home ready and listed online. Even when they finally posted it, the links on sites like Zillow and Redfin were broken, so no one could apply for the property. As a result, we had zero inquiries.
The contractors they hired took weeks to make minor repairs, and they painted the walls the wrong shade, further delaying the process. My property stood empty for two months, which had never happened in the six-plus years I managed the property myself.
Frustrated, I asked them to stop working on the property, hired my own agent and handyman, and it was rented within one week.
To make matters worse, OnQ then sent me multiple charges and late payment notifications after I had already paid for all services. They expect you to manage them at every step, while nickel and diming you for poorly rendered services.
I strongly recommend staying away from this company if you want to avoid losing thousands of dollars in lost rent and terrible maintenance services.

Reply from On Q Property Management
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