On Q Property Management Reviews 

Stay away from this, we got our rental house super dirty despite following all requirements. Dirty carpets, dirty kitchen and lots of maintenance issue, not working appliances and after reporting those issue to ONQ their response was the owner is not willing to take action as it is old appliances and no parts in market. The ceiling fan in master bedroom was turning on when we turn on light in highest speed and we can’t turn it off as all strings were missing which is very inconvenient. We reported those several time and there was no any action. Broken blinds were reported during move in inspection, and they want to charge us when we left. OnQ took monthly commission from us but they are always on landlords side and they don’t care about tenants. IT IS A NIGHTMARE STAY AWAY FROM THIS THEM

Due to several people close to me using OnQ property management as both as homeowners and tenants I decided to pursue tenancy at an OnQ property. In the 3 years since moving into an OnQ managed property I have been appalled at the lack of attention to detail and poor communication in the company.

A few examples to the above accusation:
Upon move in the AC in the home wouldn't push temps lower than 78 degrees, I had an infant at the time and per their pediatricians' recommendations, had kept our previous home at 70 degrees as a way to combat SIDS. When I reached out to my property manager we were told that we should not keep the home below 78 degrees.

Another example, about 6 months into our first year of the lease I went into the office to inquire how I could manage payment through the online portal without needing to incur a monthly convenience fee. I was instructed that if I set up auto drafted payments instead of paying manually at the first of the month that the fee would be waived. So I did so, then three months after setting up auto drafts for the exact amount specified in our lease agreement I received a notice of intent to begin the eviction process (if I did not immediately pay upon receipt of the notice) over a balance of 15 dollars. This was due to the fact that there was in fact a convenience fee of 5 dollars applied to every month of online payment automated or not.

I cannot neglect to bring up the fact that all of OnQ's leases require a bi-annual home inspection to be done on your rental property. That is what all the reviews above me are mentioning about their inspection process with Russel. While yes, he is a kind and courteous employee; the notion that I need to be monitored twice a year and have my home intruded upon (in order to send the landlord photos of my home and my things) is absolutely unnecessary and uncomfortable for all parties involved.

These are just a few examples of the issues I have dealt with in my time as a tenant with OnQ and would greatly advise anyone renting in Phoenix metro to look elsewhere. It's simply not worth the headache or hassle to shell out 2,000 + dollars a month to be treated this way.

I have never had an inspection done while living in my rental unless there were some maintenance issues, but Russell was very nice and was in and out quickly.

I want to say my inspection person Russell did A fantastic job. He was very kind and explained things to me to answer all my questions. Great customer service skills.

Russel who did my home inspection was great. Quick and simple home inspection done within 15 minutes of arriving. My dogs were a nuisance but they don’t see many people and he was very polite and professional when photographing the home.

Russell just came and did my first home inspection. Quick and easy. Super nice guy.

Joleen did such a good job and making the transition from our longtime home into one of her beautiful rentals. She handled everything So amazingly. Top notch service.

Joleen was very helpful! I highly recommend her with any of your property question!

Forrester Flake was so great to work with!

Russell was excellent and fast with his inspection.

OnQ has been very helpful. Joleen always goes out of her way to take care and please tenants. I’m very pleased by the way she has taken care of some situations I’ve encounter. Very helpful and respectful! ⭐️⭐️⭐️⭐️⭐️
Thank you!

Russell completed home inspection. Very nice and did a great job.

Russell has come to do my property inspection twice now and has been awesome! Very professional and friendly. He was in and out quickly and made sure I wasn’t experiencing any issues. I know inspections aren’t always the most fun, but Russell makes them easy and painless!

Russell came over for an inspection today. He was on time, professional and courteous. Give this man a raise. This is the kind of staff an employer wants to keep

Russell came by and did a thorough inspection, nice and personable.

Price is right and service is unbeatable. I appreciate knowing my properties are in good hands. Happy to refer Jolene if you need a direct contact.

Russell performed an inspection on the house that I am renting and was very prompt and professional.

Awesome experience with inspector Russell. Also was very supportive and answering various questions we had. Great customer service!

Russell came in to inspect today he was super friendly, everything went great and it didn’t take too long !