ONU Designer Wear Reviews 

Quick turnaround

Onu always go above and beyond. I ordered a hoodie for my sons birthday from them and when it wasn’t quite right through no felt of theirs and I was panicking about the exchange item arriving in time they ensured that it did. Amazing customer service and beautiful clothes.

Excellent customer service, I returned the item as it was too small and when I ordered had not been available in a larger size. When the team received my return, they called to inform me it was now available in a larger size and I received it the next day. 😊 i😎

Simply my favourite place to spend money I will be back soon

Good quality items great service

Fab pair of Stone Island shorts. Well packed and delivered very quick. Great Service at ONU Designer Wear. Would buy from ONU Designer Wear again 10/10

Great product at a good price. Great delivery and well packaged. Thank you.

I have revived my parcel

I have been an extremely difficult customer to work with, though since apologised, and James and the team still went above and beyond to help when I certainly didn’t deserve it. The issue raised was not in fact their fault but a technological glitch out of both of our control and I was quick to blame where I shouldn’t have. Thank you to Onu for your efficiency and understanding, I’d give more than 5 stars if I could.

I placed on 30 December 2024, 18:34pm. I received the XL T-Shirt on 02 January 2025. The item does not fit, this is an extremely small XL Ralph Lauren Garment. I called to return the item as it does not fit. The person I spoke with was rude and un-helpful and start arguing with me, totally shocked!

He started reading me the riot act with regards to paying for the returned postage for a refund. I paid for postage for them to send to me, and this t-shirt is very small for an XL. I have about 12 Ralph Lauren T-shirts, Large and XL and all fit perfectly. Why would this one be any different? In fact, I have over £4,000 worth of Ralph Lauren T-shirts, Shirts, underwear, shoes ect. This is why I know that this T-shirt is either extremely small made or the XL label is incorrect on the garment.

Oh the reply I got from the so called agent, was it was a Custom Fit Slim T-Shirt? as if I could not read what I was purchasing. He told me something I already knew. (Pointless)

So somewhere along the lines this garment is certainly not an XL. Anyway, as you will see from other negative feedback/reviews that the agent I spoke to replies to the negative them on nearly 80% on here.

He also started telling me also about heavily discounted item????? Why would he keep stating this in his replies to other customer on here? Being discounted does not mean you cant return free of charge, if a garment does not meet what the customer has purchased for, or the fact that it may be wrong labels on this garment. They just trying to rip customers off. I for one will not allow this behavior from ANY company, let alone ONU. I advised him under the Distance Selling Regulations here in the UK, I can return any item FREE of charge.

I have read all his other responses, and how legal this company is blah blah blah. They have refused to supply me with a FREE returns label, and stated I have to pay for the returned postage. I have raised a dispute with the financial institution that I paid for these goods, and allow them to sort this matter out.

I am sure this review will also be responded too with the same old rubbish that's on all his other response's on here from ONU.

Please anyone reading this, please beware of this company, think twice, oh better even think 3 or 4 times about buying from them. Certainly the person I spoke to was absolutely rude. If you pay 1p for an item that was £101.00 originally, it don't make any difference, if you want to return FREE of charge. But this person/company seems to think it does (HEAVILY DIS-COUNTED) you get treated like a piece of dirt, that shows you what type of company this really is.

Thanks to the customers or potential customers that have taken the time to read this review. Happy New Year to you ALL.

Oh and Trustpilot, why des the rating have to be 1 to 5 stars? why can't it be 0 to 5?

REPLY TO DEAN C ONU.
Good evening, this is a follow up to ONU response to my review above.
The response from Dean C, Customer Service Manager?????? See below.

Dean C, I would like to start of with thanking you for your incompetent response.

I’m surprised to find out that you address yourself as a Customer Service Manager.

Sadly, I am having to respond to what you state in your response. Clearly you have put about Distance Selling Regulations. You confirm you and your company fully complies with the current consumer law?

If you had taken the time to look over these rules, you will find clearly, that returns has a 14-day return. Thus meaning, from the date the Customer receives the item not the day that they place the order. But, in either case you state I have till the 9th January 2025 to return for full refund.

Now here’s the interest part Dean. I placed the order for the item on 30 December 2024, 18:34pm. So, if that was correct what you state, I would have till the 13th January 2025 to return the item, not the 9th January. However, under the Distance Selling Regulations I have 14 days from the date I received the item. That date was the 2nd January when I received, so that meaning I would have till the 16th January 2025 to return.

Now I have read a lot about your Terms and returns, so if you can’t get this right, that tells me what type of bullying tactics you and the rest of your team, just have not got a clue.

Dean C, the so-called Customer Services Manager, please never give out the incorrect information to your customers.

That proves to me, how incompetent the people that work there, just say whatever they like, in the hope customers believe what they say.

I rest my case Dean, whatever you do never give out the wrong/incorrect information to your customers.

As potential/customers are actually reading these reviews. You have just confirmed what type of company you really are.

Have a nice day.

Great range of clobber and amazing customer service. Onu had a stone island piece I’d been after for quite a while, ordered and delivered next day. Unfortunately it didn’t fit but I have the customer service number a ring and they measured the pit to pit on the smaller size, they couldn’t do enough for me. Unfortunately that didn’t fit either and they refunded me straight away. Overall experience was great

Excellent product and packaged really nice

The order came very quickly and is good quality .
I had to return an item due to wrong size.
It was easy to return the item and they refunded quickly .
Will definitely be ordering from them again

Quality Clothing great prices and very efficient delivery.

Fast service

Good sales got my order really fast with no hassle I have no complaints really good service

Fast free delivery
Package nicely
Value for Money
Very impressed

Ordered an aquascutum cap and tried it on a couple of times, And decided it wasn't for me and sent it back. When I got in touch for a refund, they said I have breached there policy as it had been worn and the tags were removed. There were no tags on it. And all I done was tried it on. So clearly didn't want to refund me. This was the first time I have ordered from this lot, and it will be the last. AVOID

Great Black Friday deals and delivered to Northern Ireland in a few days