I'm back for the third time in the last 18 months. Outstanding service provided again - sneakers delivered in less than 48 hours, which arrived well packaged to prevent any damage to the box. I will... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke to one of the guys in the ONU store by phone about the sizing of my Aquascutum Harrington style Jacket. He deserves credit and a mention so big up BAZ cos he was really helpful. He even w... See more
Company replied
Im suprised companies like this still exists ! Problem with parcel missing handle from a bag and no box, email and a phone call - very polite costumer service ! Very little time to sort out everything... See more
Company replied
ONU has the best innovation of designer names & styles, which makes them second to none. Their clothes are incredible & designer names are the best on the market at this moment in time. I will alwa... See more
Company replied
Company details
Written by the company
Established in 1994 in Birmingham UK, we are a family-owned business with two bricks and mortar stores in the West Midlands. For almost three decades, we’ve been carefully curating a collection of luxury menswear and children’s fashion from some of the world’s most respected designer brands, such as Gucci, Moncler, Canada Goose, Stone Island, Boss, Armani, and more. Whether you shop with us in-store or online, we take pride in offering a seamless experience with quick global delivery and easy returns, ensuring you can shop with confidence every time.
Contact info
3 Stephenson Street, B2 4BL, Birmingham, United Kingdom
- 0121 277 4922
- info@onudesignerwear.com
- www.onudesignerwear.com
4.5
Excellent
967 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ONU Designer Wear
Thanks, Chris! Glad you were happy with the quality and that everything was exactly as described. Appreciate the 5 stars! 😊
Kind regards,
ONU Designer Wear
Reply from ONU Designer Wear
Hi Tyrone
Thank you for your review.
We’re a little unsure of the issue raised, as we have not received any return from you and we haven’t had any return request logged on our system so far.
If you are trying to return an item, we’re more than happy to help — please contact our customer service team on 0121 277 4922 (Mon–Fri, 9am–5pm) and we’ll get this resolved quickly.
We’ve also tried reaching out to you directly, however the phone number on the account appears to be invalid, and we’ve sent an email requesting further details so we can understand what has happened and support you properly.
Please reply to our email or contact us at info@onudesignerwear.com
, and we’ll assist straight away.
Kind regards,
Onu Designerwear
Reply from ONU Designer Wear
Thanks, Gary! Glad you found the website easy to use and that you’re happy with the fast delivery and quality of your item. We really appreciate your support! 😊
Kind regards,
ONU Designer Wear
Reply from ONU Designer Wear
Thanks, David! Glad you were happy with the service from start to finish. Hope to see you again soon! 😊
Kind regards,
ONU Designer Wear
Reply from ONU Designer Wear
Thanks, Sonila! Glad you’re happy with the quality and the service. We really appreciate your feedback and hope to see you again soon! 😊
Kind regards,
ONU Designer Wear
Reply from ONU Designer Wear
Thanks, Walter! Glad you were happy with the service, speedy delivery, and that everything was as described. Hope to see you again soon! 😊
Kind regards,
ONU Designer Wear
Reply from ONU Designer Wear
Thanks, Mitch! Great to hear the T-shirts fit well. We really appreciate it and look forward to seeing you again! 👕😊
Kind regards,
ONU Designer Wear
Reply from ONU Designer Wear
Thanks, Kieran! Glad you’re happy with the quick delivery. We really appreciate the recommendation! 😊
Kind regards,
ONU Designer Wear
Package prepared with unique care
Package prepared with unique care, happy with items at a good price. Will use again 🙂
December 14, 2025
Reply from ONU Designer Wear
Thanks, Justyna! Glad you’re happy with your items and the care we put into packaging. We really appreciate your support and look forward to seeing you again! 😊
Kind regards,
ONU Designer Wear
Great selection
Great selection. Great prices. They had a CP Company Sweatpant which wasn’t available anywhere else. 100% authentic. Rapid delivery. Great service
December 10, 2025
Reply from ONU Designer Wear
Thanks, Aly! Really glad you were happy with the selection, pricing, and speedy delivery. Great to hear we could help you find the CP Company piece you were after. Appreciate the kind words! 😊
Kind regards,
ONU Designer Wear
Reply from ONU Designer Wear
Thanks, Dariusz! Glad you’re happy with the fast delivery and the quality. We really appreciate the feedback! 😊
Kind regards,
ONU Designer Wear
Ordered Thursday night, here Saturday morning
I'm back for the third time in the last 18 months. Outstanding service provided again - sneakers delivered in less than 48 hours, which arrived well packaged to prevent any damage to the box. I will have to visit this store whenever I'm next in Birmingham, clearly a well run family business that puts its customers at the heart of everything it does.
December 13, 2025
Unprompted review
Reply from ONU Designer Wear
Thank you so much, James — that’s such a lovely review, and it really means a lot to us. We’re delighted you’ve come back again and that you’re happy with the service, delivery, and packaging. We’d love to welcome you in-store next time you’re in Birmingham. Thanks again for the continued support! 😊
Kind regards,
ONU Designer Wear
Reply from ONU Designer Wear
Thanks, Joanne! Glad to hear you’re very pleased with your order. We really appreciate your support and hope to see you again soon! 😊
Kind regards,
ONU Designer Wear
Parcel with issues but still 5* !!!
Im suprised companies like this still exists ! Problem with parcel missing handle from a bag and no box, email and a phone call - very polite costumer service ! Very little time to sort out everything as this parcel was a gift. I was recieving updates and missing part of the order was posted. Item iteslf very nice ! Costumer service exellent!!!
November 25, 2025
Reply from ONU Designer Wear
Thank you so much for your patience and for the lovely review! We’re really glad we could get everything sorted for you quickly, especially with it being a gift. Delighted to hear you’re happy with the item and that our customer service team took good care of you. We appreciate you taking the time to share your experience!
Kind regards,
ONU Designer Wear
Reply from ONU Designer Wear
Thanks very much, James! Great to hear you were happy with the service and the product — we appreciate you taking the time to leave feedback.
Kind regards,
ONU Designer Wear
Reply from ONU Designer Wear
Thanks so much, Jose — we really appreciate it! Great to hear you were happy with both the service and the quality. 👍😀
Kind regards,
ONU Designer Wear
10/10
Great service, Great products, Great Price. Thought the box and the packaging of the products was a nice touch. Very presentable for a present.
Delivered promptly in time for Christmas
November 30, 2025
Reply from ONU Designer Wear
Thank you, Cassius! We're really pleased to hear you were happy with the service, products, and pricing — and that the packaging made a good impression too. Delighted everything arrived promptly for Christmas.
Kind regards,
ONU Designer Wear
Reply from ONU Designer Wear
Thank you so much for the great feedback! We're really glad you were happy with both our service and customer service.
Kind regards,
ONU Designer Wear
Reply from ONU Designer Wear
Thanks, Simon! Glad you’re happy with your Vivienne Westwood item and the prompt delivery. We really appreciate your support!
Kind regards,
ONU Designer Wear
Reply from ONU Designer Wear
Thanks so much, Craig! Really glad to hear you’re happy with the T-shirt and our quick dispatch. Appreciate you shopping with us!
Kind regards,
ONU Designer Wear
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.