We had new Gardner's today at cashgate court ol84ne. (Disability complex) what a breath of fresh air they was. So efficent, careful, did a beautiful job of our gardens. They were friendly, polite and... See more
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Review summary
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Based on these reviews
Spoke to Michael from Onward about antisocial behaviour Would like to thank him for his support, kindness and patience. Problem got sorted straight away.Ecellence cause service. Would also like to... See more
Company replied
John was absolutely fantastic, honestly I can't put into words how amazing he was! He went above and beyond with our house, and was SO friendly, skilled and reassuring, and gave us lots of helpful inf... See more
Company replied
Mark from the mould team was absolutely amazing. Friendly chatty good conversation. Checked in with the office regards possibly Asbestos present before he could start any work took the time to w... See more
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Company details
Written by the company
Onward is one of the largest registered providers of social housing based solely in the North West of England, with 35,000 homes across Greater Manchester, Cheshire, Merseyside and Lancashire. We are a not-for-profit organisation regulated by the Regulator of Social Housing. Our purpose is to enable customers to be their best by providing homes that people love in places they are proud of.
Contact info
Onward Homes, M21 7QY, Manchester, United Kingdom
- 03005550600
- customerservices@onward.co.uk
- www.onward.co.uk
4.7
Excellent
1K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
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I am extremely disappointed with the…
I am extremely disappointed with the service I’ve received from Onward Homes.
I reported an issue with my washing machine as an emergency shortly after moving in, as I am heavily pregnant and need to prepare essential items for my baby. I then had to wait an entire month for someone to attend.
When the plumber finally arrived, his attitude was abrupt and dismissive. He spoke to me in a way that felt belittling and rushed through my home from room to room, making me feel like my concerns were a joke rather than something valid. I even had to tell him directly that he didn’t need to speak to me like that.
After quickly deciding the issue wasn’t plumbing-related, he passed it off to an electrician. However, when I contacted customer service afterwards, I was told I would now have to pay for an electrician to come out — despite the fact that this was originally the type of appointment that should have been arranged.
The way this was handled left me extremely distressed. I was left crying after the call, feeling completely unsupported at a time when I am about to give birth any day now. I have been unable to wash my baby’s clothes due to this unresolved issue, which has added unnecessary stress during an already vulnerable time.
I expected a basic level of understanding, respect, and coordination between services, especially given the circumstances. Instead, I felt dismissed, spoken down to, and left without a solution.
This experience has been upsetting and unacceptable.
April 17, 2026
Unprompted review
Onward homes
I have been with onward homes for more than 20 yrs, and i have to say on the whole they are a really good company, i had a phone conversation yesterday with a lady called Adel who really went above and beyond to help me.
Adel was very polite and considerate a very nice and genuine person, it was a pleasure to speak too her. She was a ⭐️thank you Adel.
April 14, 2026
Unprompted review
Reply from Onward Homes
Hi Theresa,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague Adele's service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Reply from Onward Homes
Hi Anne,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Great.
Ashley from onward has completed a couple of jobs in our home recently each to a great standard. 👍
April 15, 2026
Unprompted review
Reply from Onward Homes
Hi Melissa,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Ashley has been amazing came back a…
Ashley has been amazing came back a couple of times due to family emergencies very understanding has done a fab job!
April 15, 2026
Unprompted review
Reply from Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Carl dmc was amazing in treating my…
Carl dmc was amazing in treating my mouldy ceiling. Very polite and professional. He did an exceptional job. Ceiling looking brand new. Thank you.
April 15, 2026
Unprompted review
Reply from Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Paul
Paul came out today to check my floorboards where I had a leak in the bathroom, he reassured me they had now dried out and didn’t need replacing. He also fixed my shower rail as an extra, he was very professional and polite so my review is for him personally not onwards general service, as I still have outstanding repairs that need doing by onward
April 15, 2026
Unprompted review
Reply from Onward Homes
Hi,
Your kind words have truly made our day! We’re thrilled to know that Paul was able to support you so well. Thank you for sharing your feedback—it helps us continue to provide the best service possible.
Best regards,
Onward Homes
Stephen above and beyond!!!
I am extremely pleased with my reacnt phone call today with Stephen he went above and beyond to help me with my query and he was a pleasure to speak with. Many thanks Benjamin Taylor
April 13, 2026
Unprompted review
Reply from Onward Homes
Hi,
Your positive review has truly brightened our day! It’s wonderful to know that our team has left you feeling satisfied. We appreciate your feedback and will share this with everyone so they can continue to deliver exceptional service.
Kind regards,
Customer Service Team
Very helpfull and sorted problem out
Very helpfull and sorted problem out
April 13, 2026
Unprompted review
Reply from Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
John from dmc
I had lovely john from dmc came to address the issue in my kitchen with damp and mould he was very courteous and polite with a professional approach
And very complimentary well done 👏
April 13, 2026
Unprompted review
Reply from Onward Homes
Hi Emma,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague Johns service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Carl dmc was brilliant arrived nice and…
Carl dmc was brilliant arrived nice and early so I wasn’t having to wait round all day. Got the job done and helped get a surveyor to come and look at my ongoing problems. He’s a credit to your company very friendly and very hard working
April 13, 2026
Unprompted review
Reply from Onward Homes
Hi Emma,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleagues service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Darrenbu came to my home to fit a new…
Darrenbu came to my home to fit a new shower screen, seal all around the bath and fit some new boards all around the bath and shower. He was very professional, extremely courteous, friendly and very efficient at his job. I would highly recommend him.
April 10, 2026
Unprompted review
Reply from Onward Homes
Hi Karen,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague Darren's service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
CarlDmc was amazing great customer…
CarlDmc was amazing great customer service very helpful when doing our bathroom paint repair , thorough work done and explained everything he was doing, a credit to your workplace! Nice to see someone with a smile on their face who actually enjoys their job
April 10, 2026
Unprompted review
Reply from Onward Homes
Hi Jody,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleague Carls service.
Yours sincerely,
Onward Homes
Onward have little or no empathy toward…
Onward have little or no empathy toward disabled people who live in there homes, I am unable to walk and need access to my rear garden and also adaptions to my front drive to accommodate a vehicle with wheelchair hoist and they have put as many obstacles in my way that it’s emotionally draining , to anyone thinking of moving to a onward property please do you due dilagence o them first , they are toxic landlords and have an endless supply of excuses to how they can’t or won’t help elderly or disabled tenants
April 9, 2026
Unprompted review
Reply from Onward Homes
Hi Billy,
Thank you for sharing this with us. We’re genuinely sorry to hear how distressing and emotionally draining this experience has been for you.
We understand how vital suitable access and adaptations are, particularly when mobility and independence are affected, and we recognise how frustrating it can feel when barriers arise. Please be assured that your concerns have been passed to the relevant team and are currently being fully investigated. They are reviewing the details carefully and will be in touch as soon as they are able to provide an update.
Thank you for raising this and for your patience while this process continues. Your feedback is important, and we want to ensure your situation is properly understood and addressed.
If you need to get in touch with us in the meantime, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays
Yours sincerely,
Onward homes
Stacey at London House Great Harwood is…
Stacey at London House Great Harwood is always there to help me when I need it.
Nothing is too much trouble
Thankyou
April 9, 2026
Unprompted review
Reply from Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
We had new Gardner's today at cashgate…
We had new Gardner's today at cashgate court ol84ne. (Disability complex) what a breath of fresh air they was. So efficent, careful, did a beautiful job of our gardens. They were friendly, polite and just looked like they was enjoying their work. Thank you onwards and maintenance workers, and mick.
From all the residents.
April 8, 2026
Unprompted review
Reply from Onward Homes
Hi,
Your positive review has truly brightened our day! It’s wonderful to know that our team has left you feeling satisfied. We appreciate your feedback and will share this with everyone so they can continue to deliver exceptional service.
Kind regards,
Customer Service Team
Absolute joke of a housing association…
Absolute joke of a housing association spoke to moh today about a leak in the property that hat has been ongoing for 3 months they failed to turn up in march to repair to be told by the so called specialist moh that he can’t make them show up just advise them it needs fixing.
So I’ll live in a home that has a leak from the upstairs to the downstairs thanks onward homes.
April 8, 2026
Unprompted review
Reply from Onward Homes
Hi,
Thank you for taking the time to leave this review. We’re really sorry to hear about your experience and understand how frustrating ongoing leaks can be.
We have been able to review your account and can confirm that the issue is currently with the relevant teams, who are investigating the matter and taking this forward. Please be assured that this is being treated seriously and we are working to establish the next steps.
If you would like to discuss this further or have any additional information you feel may help, we would encourage you to contact us directly so we can support you as best we can, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays.
Kind regards,
Onward Homes
Room cold
Hi
I’m living Liverpool onward homes from November 2022 since 2 bedrooms are very cold visiting lot of engineers no one resolved this issue I don’t know what’s going on
April 5, 2026
Unprompted review
Reply from Onward Homes
Hi,
Thank you for bringing this to our attention.
We are sorry that your experience with Onward was not positive on this occasion. So we can put things right, we need a little more information, so have sent a request for more details through Trust Pilot.
If you need to get in touch with us in the meantime, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays
Yours sincerely,
Onward homes
Excellent service everything was done…
Excellent service everything was done professionally and they didn't leave any mess.
April 2, 2026
Unprompted review
Reply from Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
I would like to thank Julie in the…
I would like to thank Julie in the contact centre she answered my call and dealt with my enquiry professionally with confidence and was most helpful, her manner was calm and empathetic, she is a credit to Onward home, I only wish there was a “Julie” in other firms contact centres. Thank you Julie
April 1, 2026
Unprompted review
Reply from Onward Homes
Hi,
Your positive review has truly brightened our day! It’s wonderful to know that our team has left you feeling satisfied. We appreciate your feedback and will share this with everyone so they can continue to deliver exceptional service.
Kind regards,
Customer Service Team
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