Openreach Reviews 

What a lovely young man! The engineer was brilliant, very friendly, helpful, confident and efficient. A good job very well done. Thank you.

Polite,diligent,helpful. Unfortunately after explaining I would prefer an early appointment in the morning, I missed a lunch meeting and a funeral in the pm.The engineer arrived at 1.30 pm. He did apologize.

Engineer was in the time bracket I was provided with. He was very nice, helpful and a pleasure to talk to and done a very professional job. Very happy with my service.
Thank you.

Engineer was very efficient. When presented with problems he dealt with them efficiently and professionally. A pleasure these days to have such a pleasant and capable worker. Well done.👏👏

Professional, polite, confident Openreach operative.
Worked out a plan of action and executed it efficiently.
Re health and safety, organised another collegue to attend and support.
No,mess, clean and tidy property.
The Internet worked flawlessly.
Sincere thanks Openreach, you chose the right folk to work for you.

He went through what he needed to do,how he was going to accomplish this then completed the task.

The engineer was fabulous listen to what question ask about experience whole time he was here
Explain how to set up properly on phone and what button where what as I get confused with health issue. He done proper job .
Had different internet in past 19years living in my properly and bloke was willing do job proper and understand when I was getting edgy and my 9 year son asking question

Very helpful installer & and even though I wanted the cable in a difficult place he was accommodating.

Our installer was helpful. We are 88 and 90.
He was cheerfull. He left with the phone working.
After 48 hours we contacted EE to get 2 computers working. Very helpful and patient. Our problem was with our 'old' fingers. Understood what we needed to do... but had a physical problem. All well finally

The device is still flashing red light please advise

The outside cable work was to my satisfaction but a lot of mess was made inside.The engineer appeared in a great hurry managed to disconnect my land line from the main hub.His knowledge appeared limited.

Work carried out efficiently and completed task checked before it was signed of by representative. I was also impressed by the helpfulness of both representatives.

The fibre upgrade was completed however the overall experience could have been so much better.

The copper cable snapped when new fibre was being pulled through so a hole had to be drilled in the wall to route the new fibre connection. All pretty straight forward however the installer used a very long drill and then got an even longer drill to drill through the 15cm wall cavity and unfortunately into the shed that was located about 50cm behind the wall next to the previously visited install location.

Install completed and new hole filled with mastic however the old external conduit was half installed with the remaining cover just abandoned on the floor. Cables removed externally had just been abandoned to one side.

Dirty hand prints left on the units adjacent to where the cable was being routed.

No attempt to clear up any of the drilling debris left behind during the install.

The internal fibre is routed through the old copper box which has been left half screwed in and hanging at a jaunty angle.

In and out of the house during the install but no attempt to put on any boot covers to protect flooring.

Overall the installer achieved the intent of the visit to install the fibre but the overall experience and what has been left behind is very disappointing.

The engineer was great did what he needed to do without any problems asked us questions and acted on the answers we gave

……… 👍🏽💪🏽👍🏽……..

The engineers were brilliant. They accommodated me and how I wanted the cable fitted because I’m having a decorations done. I didn’t want the cable stuck or glued as it’s supposed to be to under the coving in the corner of the wall so they were brilliant. They checked their manager and they did what I asked him to do and there was such a nice pair of guys that we were helpful courteous they were brilliant. I can’t fault them their credit team.

Our engineer SAM, was brilliant!
We agreed a location of installation, sam explained everything, he is polite, tidy respectful and efficient.

Very helpful and efficient. Sean was very polite and helpful

Arrived at the start of the appointment window, which was useful, and Dewi listened to my plans for future IT configuration and ensured that internal positioning of equipment was spot-on, whilst contributing some great ideas and cautions - great service.