Sam the engineer was brilliant! He was friendly and made an extra effort to get us connected to fibre even though it was beyond the end of his working day, he needed to negotiate with our neighbours f... See more
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Timmi visited our property to connect us to full fibre . From the very first instance he was friendly Polite ,and very engaging. We discussed every possible and best option to install the equipme... See more
The service was great knew exactly when engineer was coming although possibley an overload of messages tbh. Would have liked him to put shoe covers on while in the house & tell me about the brick dust... See more
Engineer arrived in good time and started working. Came across a problem with our outside electric cables being too close to phone wire for him to safely bring it across to enter the house. He left sa... See more
Company details
- Phone and Internet Service
- Internet Provider
- Internet Service Provider
- Telecommunications Contractor
- Telecommunications Service Provider
Written by the company
We’re the people that make the net work - as the nation’s largest wholesale broadband network, we’re rolling out Ultrafast Full Fibre broadband across the UK. It’s our fastest and most reliable broadband yet, and we’re well on our way to making it available to 25m homes and businesses – building the UK’s fibre future.
Contact info
United Kingdom
- www.openreach.co.uk
4.6
Excellent
388K reviews
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Excellent
Excellent. His van was outside my house at 8am !
Very professional and in spite of me knowing nothing about technology he explained clearly what he was going to do.
Very pleased with his visit.
August 17, 2026
Excellent install
Engineer who did the installation was excellent. Very neat installation. Very happy with the result
August 17, 2026
Very efficient and internet was working…
Very efficient and internet was working in no time.
August 17, 2026
Arrived on time
Arrived on time . Polite and professional installation from a happy worker.
August 17, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
2 Properties not completed and no…
2 Properties not completed and no feedback on when someone will complete the jobs
August 17, 2026
Reply from Openreach
Hi Colin,
Thank you for contacting us via Trustpilot. I’m very sorry that the work at both properties remains incomplete and that you haven’t received any information about when the engineers will return. I understand how frustrating it must be to be left waiting without a clear update or completion date. I would request you to please contact your service provider and ask them to urgently review both orders, confirm what work remains outstanding and arrange the earliest available engineer appointments. Please accept my sincere apologies for the incomplete work, lack of communication and inconvenience caused. ^Abir
Everything went smoothly
Everything went smoothly, the engineer certainly knew what he was doing and he worked very well and was very helpful! It took about three hours for the internet to settle down and it is now running smoothly!
August 17, 2026
Great service
Really easy, seamless installation. Very quick and so little disruption. Would recommend the service!
August 17, 2026
Great work!
Great. The worker was very helpful and explained everything in detail. He ensured the new box was fitted nicely unlike the last one!
August 17, 2026
My Internet is worse
My Internet is worse, I got a better signal before it was changed
August 17, 2026
Reply from Openreach
Hi Malcolm,
Thank you for contacting us via Trustpilot. I’m sorry that your internet signal has become worse since the change and that your previous service provided better coverage. I understand how disappointing and frustrating this must be when you expected an improvement. I would request you to please contact your service provider, as they’ll be best placed to test your connection, assess the Wi-Fi coverage within your home and discuss suitable options to improve the signal. Please accept my sincere apologies for the disappointing performance and inconvenience caused.^Abir
Engineer arrived in time slot given
Engineer arrived in time slot given, courteous and friendly, installed new hub and connected our landline phone to digital, which improved sound quality greatly. Slight hiccup at the other end but dealt with it knowledgely and professionally. Overall a good and pleasant experience!
August 17, 2026
Kept up-to-date
Kept up-to-date. Well informed no problems. Engineer was great friendly, cheerful and efficient.
August 17, 2026
Excellent Engineer
Excellent engineer on a not straightforward installation. Made it happen and it was a tidy job as well
August 17, 2026
Efficient and very pleasant engineer.
August 17, 2026
Engineer arrived in allocated time slot…
Engineer arrived in allocated time slot , he was very friendly and helpful .
He discussed a few options to make it easier to install , and completed the full fibre installation , , all good
August 17, 2026
The Engineer was understandering of…
The Engineer was understandering of where I wanted the wiring to go and talked me through his solution. Very conscientious and neat, all waste was placed in a bag. Brilliant service.
August 17, 2026
Great can't fault it
Great! The young guy who installed was great and had amazing knowledge. Had to do the internal work as he needed to wait for a crane to reach the lamppost.
Was getting 40mbps with Vodafone and now getting 280mbps with Plusnet! 10/10
August 17, 2026
BT Full Fibre Install
The engineers, Max and Jaoa were prompt, courteous and professional throughout the installation. They engaged to consult and inform me at key stages and the installation was very neat. Well done BT
August 17, 2026
Great service
August 17, 2026
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