It's a little daunting first time to use but actually it's a brilliant way of handling all of the new renters rights compliancy as a landlord and makes it easier for tenants. It's so quick and efficie... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
At OpenRent we support every landlord in their search for good tenants and every tenant in their search for a joyful home. We have already helped over 7 million tenants and landlords.
Contact info
United Kingdom
- www.openrent.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Been with Openrent
Been with Openrent, as a landlord, for years. Always found them to be great at what they do and great value for money too.
Simple to use
Simple to use. We found our perfect home for us and our boys. The nicest land lady. So happy
Quite a seamless transaction
Quite a seamless transaction,
Could do with few explanatory points, and what to possibly expect, and how long it all could take ,so for instance referencing,
I had two tenants, and needed a guarantor, so this was 3 x £30 plus the intail £29 & then all the optional stuff after.
And so on ,maybe just a header at every step, for some one first time use , using like me.
Now l know for next time.
Also holding the rent money for ten days seems odd when l now have someone in my property with all the outlay and have to wait for rent.
"Let agreed" before candidate was checked
We don't like the fact that the property is marked as "Let agreed" just when you start checking a candidate. We lost all the rest candidates (a lot of work from our part) and potentially time before the candidate had completed the process and before we could know whether she was accepted by the Rent Guarantee Insurance. This makes us hesitate about using OpenRent services again. Hopefully, this will change. Thank you!

Reply from OpenRent
Easy and efficient advertising
Easy and efficient advertising, referencing and issuing contract. There are enough people using it so we did not need to go on any big national website to advertise. We use OpenRent for years and always had great experience. I believe our tenants would agree with us.
A true one stop shop with all…
A true one stop shop with all compliance items handled, clear communication, a system that works, and a good and safe system to connect good landlords with good tenants. The product team know what they're doing here, and the service reflects it.
Really slick & straightforward service…
Really slick & straightforward service - I will definitely not be going back to using letting agents
I’m very satisfied with my experience…
I’m very satisfied with my experience working with OpenRent. Everything has been handled quickly, clearly, and efficiently. The process has been straightforward, and I appreciate the professional and helpful service.
Great for advertising your property to…
Great for advertising your property to rent, our new tenant wasn’t actually found via OpenRent, but i wouldn’t hesitate to use them again if I need their services
Well informed process from tenant find…
Well informed process from tenant find to contract, however, having been used to handling all aspects of deposit collection and securing with MyDeposits to Rent collection, I find the info that leads to OpenRent doing this a little disconcerting.
I’ve always been a hands on Landlord and now feel it is being taken away from me
So very professional and also…
So very professional and also supportive guiding us along the way! Would definitely recommend and use again
OpenRent provided a seamless…
OpenRent provided a seamless advertising and tenant management service.
Professional service for private landlords …
Open Rent offer many additional services to landlords such as professional photography which is really helpful, the option to advertise on Rightmove, giving maximum exposure to reach potential tenants. I have used Open Rent successfully for over 10 years
Response Time.
Professional slick service
Consistent clear seamless process, saving time on compliance.
Very good communication follow through, and updates in real time.
Definitely better than using a letting agent
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







