Rightmove Reviews 1,807

Rightmove have a nasty habit for biasing their shareholder's agencies, and forcing indie agents into the ground. Charging over £2000pm to advertise 20 properties. Horrendous service. No give, just take. Had a bad month because Rightmove didn't deliver? Ask to pay them just 7 days late? Suspended.

Corporate monopolies always fall in the end.

I sent a notification of error to Rightmove on the 6th April - the 3rd in about a month. It took them until the 15th to get back to me to confirm it had been corrected. Whilst I appreciate they fixed it, with the extortionate fees they charge, I'd expect their errors to be fixed a lot quicker than that to be honest.

I have been going through the vetting process for a property I am soon to rent and right move have been so helpful. I spoke to Jordan on the phone who help me set up my broadband package ready for my move. He was really helpful and so accommodating to my needs. I’ve had a really pleasant experience so far and would recommend!

Rightmove Customer Support Team offer a brilliant service. They are quick to respond and deal with query's efficiently. Having been in the business for many years they are a breath of fresh air - thank you Rightmove!

Used to be a pleasure to use to view properties, but now their saves searches points you only the Highest Prices - whereas it used to poinbt you to Newest. Obviously saved searches should send you to Newest. I pointed this out to them, but they can't be bothered to correct it!
Edit: Added after RM's reply. The default FOR SAVED SEARCHES *was* Newest. Why would you want it any other way?!! You save a search so you see the newst as they appear!! Absolutely ridiculous that they changed it - makes the site unusable

Not sure it’s right moves issue or the agents who have adverts on there but I’ve asked to view maybe 40/50 property’s and only heard back of maybe a handful. Just another waste of time

Horrible company that acts like a mafia. We are all waiting for the day their dominance topples as there is zero loyalty to these bullies.

New user interface to draw a search is dog sh*te

Jamie has been very professional and helpful

Awful company, they work with estate agents to scam people out of money. The estate agents pass on people who are at risk of being homeless, or the disabled, or people in need of somewhere to live who are desperate. They then "decline" your referencing so the estate agent has a convenient excuse to keep your holding fee, if the estate agent, landlord or tenant pull out of the agreement, it's refundable, but apparently there's a convenient way that they can keep it all, and that's if Rightmove find a reason to decline. And this, naturally, isn't told to you in any correspondence with the estate agent, I wouldn't be surprised if they get half. FRAUD

As a professional user of Rightmove I love what it offers to customers but also the support it provides to us, the business users.

Danni Ord is awesome. She is very thorough, explains the policy details extremely well. Conversations are well documented via email and supporting spreadsheets too.

Highly recommend Danni for Rent Guarantee and Legal Expenses insurance

Thank you

I submitted an enquiry to view a property and followed up with a phone call in the afternoon after not receiving a response. The person I spoke with informed me that the agent was very busy and would return my call. However, they did not take my name or confirm my contact details. Twenty-four hours later, surprise no call back.

As I am also in the process of selling my property, I would not consider using this company based on my initial experience. Rightmove needs to do better.

Take the time to test an agency before signing with them.

Hi my daughter and her partner have had such a terrible time buying a house through right move, they agreed a price in 20th Nov with the seller since then the agreement been sent out twice and returned due to incorrect name on paper work the seller has constant trouble getting in touch with his own solicitor as this is all done as a package through rightmove. My daughter and partner solicitor have everything in place searches , surveys since beginning of January. To top it off now they rang and told my daughter the house she purchasing may need to go to probabate for 20 wks plus. Stay well clear of these it’s been a shambles from start to finish tgey don’t even respond to your solicitors like a load of cowboys. Rightmove you need to have a good shake up it’s really not good for bussiness.

Properties will be seen, enquiries will be made. Next email will be, we are sorry.
Property is not available. Why would you advertise unavailble properties?

there are major issues with the app.
commercial property searches are not possible.

generating drawn areas in the app is not possible. you can draw them on the website browser, save them, then go to the app as a ‘workaround’.

when searching for commercial property you cannot order them as ‘most recently listed’ as you can in domestic searches.

in the drop-down ‘reasons to hide this property’ it would be helpful if there were more options so that the rightmove algorithm (if there is such as thing?!) could better learn which type of property i am looking for.

it would also be useful if you could also hide promoted properties which is currently not an option. those sellers have understandably paid extra to be highlighted, but if they are not suitable i will not change my mind just because you keep showing them to me.

Great and quick service

She didnt even read my email. Replied based on assumptions.

I was not questioning the rightmove estimate. Not at all. Your estimate on your website for my property is £1.2m+ and I am fine with that.

I am complaining about the online valuation feature and please read the email properly.

I dont understand why do you even have option of online valuation on your site if it is completely useless. I tried online valuation option on your website, it went to sothebys who valued the property at 400k.

I called sotheby for such weird valuation and they said that they do this on purpose because rightmove forces them to value the properties when they dont even want to.

That is ridiculous. I think you should remove the online valuation button from your website because it is just nuisance, pointless, timewaste and misleading.

Careful with them. They allow agents to post fraudulent pictures stolen from other flats to rent theirs, in occasions hilarious attempts to defraud renters like posting in a ground flat pictures of a flat with balconies and great views.
When you notify Rightmove, they will refuse any liability or to take action.
Clearly incompetent and unaware of Consumer laws and GPDR regulations, which at the time they are notified, makes them liable by hosting as a data controller without consent, images that belong to someone else.
Stay away and use other sites to rent or buy flats/houses where you can trust they will care about the advert integrity and honesty.