OpenRent Reviews 

8,258
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 2,507 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the digital platform for offering a simple, cost-effective way to manage properties, advertise rental listings, and handle essential legal requirements without paying excessive estate agent fees. People truly appreciate the efficient digital signing tools and seamless process control that make renting properties completely stress-free and reliable. Some reviewers were not happy with the website design, mentioning that online navigation can sometimes feel difficult or frustrating for users. Consumers also noted that customer support options could occasionally be improved when direct assistance and quick help were urgently needed by users.

What people talk about most

Service

Clients share positive opinions on service, describing it as an efficient and cost-effective alternative to... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, straightforward, and efficient platform... See more

Website

Reviewers highlight positive aspects of website, noting that the portal is easy to navigate and simple to use... See more

Price

Customers had ambiguous experiences with price, often highlighting a stark contrast between affordable... See more

Customer service

Customers consistently note ambiguous experiences with customer_service. Many people report frustration with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Openrent is a great source of information and we like the way everything is handled. It offers security and peace of mind for a landlord. Its only downside is the user experience of the website/ we... See more

Rated 4 out of 5 stars

It's a little daunting first time to use but actually it's a brilliant way of handling all of the new renters rights compliancy as a landlord and makes it easier for tenants. It's so quick and efficie... See more

Rated 4 out of 5 stars

Excellent 'one stop shop' for managing my rental properties and the landlord responsibilites that go with it. The website needs work - sonetimes difficult to find what I'm looking for! (When I click... See more

Rated 5 out of 5 stars

I’ve been using Openrent almost from the very start. Knowing that we’re legally compliant is key and Openrent do all that as part of the package. Cost has risen considerably since the beginning -... See more


Company details

  1. Real Estate Rental Agency

Written by the company

At OpenRent we support every landlord in their search for good tenants and every tenant in their search for a joyful home. We have already helped over 7 million tenants and landlords.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(8,258)

2,395 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful app

Open rent is wonderful app . He fairly treated us and played vital role in getting property.

August 2, 2026
Unprompted review
Rated 5 out of 5 stars

A Much Better Alternative to Traditional Letting Agents

I’ve had one rental property for six years, using a traditional letting agent and paying around £1,500 a year for little more than collecting the rent and transferring it to my account.

After using OpenRent for my second buy-to-let, I honestly can’t recommend it highly enough.

Everything is in one place, from advertising the property and finding tenants to referencing and Rent Guarantee Insurance. The whole process has been straightforward and easy to manage.

I’ll definitely be using OpenRent again for my third property.

I’d highly recommend it to both new landlords and experienced landlords who are happy to manage their tenants directly.

August 2, 2026
Unprompted review
Rated 3 out of 5 stars

Open Rent is a good service but difficult to use

The Good - You find tenants, you keep up with legislation, your personal support service is excellent, you cover all the bases.

The Bad - The website is not easy to follow, the search engine is unhelpful it should take us to the information not the community, The MyDeposits Deposit claim system is very poor and we will be moving all our deposits to the DPS despite this being a tortuous process

August 1, 2026
Unprompted review
OpenRent logo

Reply from OpenRent

Hi Tony,

Thank you for taking the time to leave a review.

We can see that our customer service team has already been in touch with you directly to respond to your concerns.

We do always aim to provide clear guidance and support, but we have noted your feedback and this will be shared with our development team.

If you have any further questions you can contact our team here: https://www.openrent.co.uk/faq#i-have-more-questions. We'll get back to you on the same working day.

Best wishes,
Helena and the OpenRent team

Rated 5 out of 5 stars

The platform works well and is easy to…

The platform works well and is easy to follow. Setting up a new agreement was very easy, as well as the digital signing process. New tenants seem to trust/find easy the Rent Now process. I like the fact first rent and deposit can be collected on the platform (providing tenants with confidence they are in a safe process), and then can move to direct payment to landlord, so I can manage to continuation of the tenancy myself.

July 1, 2026
Unprompted review
Rated 1 out of 5 stars

Inventory Service is terrible

Inventory Service is terrible - inventory clerk did not arrive at booked/time, despite that I confirmed their attendance the day prior to the appointment. Customer care said nothing they can do and that I must wait for 24 hours for an email to get an update about where the inventory clerk is? Explained that I travelled a long way to the property , leaving children behind, to open for the clerk, who has not arrived?
Customer care could not do anything and said that sadly they had to end the call.

Open Rent requested additional information on this review, but only gave 3 days for the information to be provided, which is not reasonable.

August 1, 2026
Unprompted review
OpenRent logo

Reply from OpenRent

Hi Monique,

Thank you for taking the time to leave a review.

As you haven't responded to our request for further information, we have been unable to look into your experience so that we can respond accurately.

Please do contact us on the link below so that we can look into this further for you, and provide assistance where we can:

https://www.openrent.co.uk/faq#i-have-more-questions

Thank you again for your review and please do contact us on the link above.

Best wishes,
Leo and the OpenRent team

Rated 4 out of 5 stars

I find the platform pretty easy to use…

I find the platform pretty easy to use which is a great thing as I am older generation (60+) and moderate at using tec.
Speaking as a lawyer, who has historically drafted own tenancy agreements, I give your draft a strong 8/10.

July 1, 2026
Unprompted review
Rated 3 out of 5 stars

App needs to be easier to use

Finding information is hard on this app downloading information is not easy orientated on the platform,got my friend to sign up on here and he finds it stressful using the app

August 1, 2026
Unprompted review
OpenRent logo

Reply from OpenRent

Hi,

Thank you for taking the time to leave a review and we're sorry to hear of your experience.

As you haven't responded to our request for further information, we have been unable to look into your experience so that we can respond accurately.

Please do contact us on the link below so that we can look into this further for you, and provide assistance where we can:

https://www.openrent.co.uk/faq#i-have-more-questions

Thank you again for your review and please do contact us on the link above.

Best wishes,
Helena and the OpenRent team

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