While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

I would have liked to give a 5 star as openstart have been very helpful in these difficult times. However I'm having to give 4 stars due to not getting any help from their recommended company citydel... See more

Rated 5 out of 5 stars

Open Start is the best vehicle provider ever and all others can only try to keep up or admire the way Open Start operates. The deals and understandings of client needs are so mutual and affordable... See more

Company replied

Rated 5 out of 5 stars

Been renting a PCO car from Openstart since February and I'm very happy with the car and customer services they provide too. Their cars are all in good conditions and they include car service and full... See more

Rated 1 out of 5 stars

I got a flat tyre after I got the car. I went straight to Kwik fit to fix it. After I called openstart. The guy who picked up the phone said I have to pay it. I just checked the mot it says screw in t... See more

Company details

  1. Vehicles & Transportation

Written by the company

Ride-Hailing & Luxury Car Subscriptions


Contact info

3.3

Average

TrustScore 3.5 out of 5

180 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent good service and I wont…

Excellent good service and I wont hesitate to recommend Openstars Ltd very honest and reliable.

September 9, 2019
Unprompted review
Openstart logo

Reply from Openstart

Hi Hashi, thank you for your kind words. See you soon, Openstart.

Rated 5 out of 5 stars

TOP NOCH SERVICE

Brilliant service. Top staff, never had any sort of issues always been very supportive in every aspect you can name. Strongly recommend for past, present and further PCO drivers.

September 7, 2019
Unprompted review
Openstart logo

Reply from Openstart

Hi Hamsa, thank you for your kind words and recommendations. We hope for more of the same! Best, Openstart.

Rated 5 out of 5 stars

I've been hiring from Openstart Ltd for…

I've been hiring from Openstart Ltd for close to a year. Amir and the team have been amazing providing industry leading vehicles backed by the prestigious platinum customer service. The vehicle's are all of a high standard with breakdown cover if and when required all at very reasonable prices. Openstart Ltd are truly very professional and certainly market leaders.

September 7, 2019
Unprompted review
Openstart logo

Reply from Openstart

Thank you so much for this splendid review, we are happy that you are sufficed with both the vehicle and our service! See you soon, Openstart.

Rated 5 out of 5 stars

I have been renting with Open start for…

I have been renting with Open start for about 4 months now and I must say they are really professional and really impressed with the service. The car runs smoothly, prompt response to my emails. Always willing to help if I have any issues. Can't fault them, so far so good.
Please keep up the good works.

September 7, 2019
Unprompted review
Openstart logo

Reply from Openstart

Hi Temi, thank you for this thorough review. We really appreciate your kind words and will continue to deliver the same quality service for you. Best, Openstart.

Rated 5 out of 5 stars

So far so good!

I have been using their service for the past 4 months and so far so good. Amir and his team have provided great customer service. Always friendly and helpful.

September 4, 2019
Unprompted review
Openstart logo

Reply from Openstart

Thank you for your kind words, we're glad the team are keeping you happy. Best, Openstart.

Rated 3 out of 5 stars

While every thing seemed to start…

While every thing seemed to start smoothly, you tend to try to collect the rent fee a day or even 2 days earlier as you did this week than what was agreed on. This costs me £ 20.00 every time you do it plus my credit credibility is seriously damaged because of it. I paid £60.00 to the bank last month because of it. This apart you are superb

September 4, 2019
Unprompted review
Openstart logo

Reply from Openstart

Hi, thank you for this. I think the reason that happens is because in the final week of contracts, if you have chosen to extend your rental, we will break that payment down into 2. The reason we do this is for technological reasons, so that you get to remain on the billing day you chose! Really sorry that this may be inconvenient, but please note that our payment solution does not damage/have any impact on a customer's credit rating/score! Best, Openstart.

Rated 5 out of 5 stars

I am already hired for over 10…

I am already hired for over 10 months.they are very good company with all great staff & good customer service & understand drivers.all their cars are in good condition with reasonable deposit with Quick and easy to register submit forms and get a contract.
Definitely recommend.

September 4, 2019
Unprompted review
Openstart logo

Reply from Openstart

Hi Alex, thank you so much for your kind words! Speak soon, Openstart.

Rated 5 out of 5 stars

Openstart review

Hi
I’ve nearly 6 months contacts with Openstart Pco car rental, and still is continuing, they are excellent, they help driver as possible as they can care about drivers income. I have worked with many before which those are best rating, but I’m saying that this company is better than the others. You see if by a fault or life problems you can not pay the rent on time , most rental company charge you a fee (£10 Otto car) for one day late , but this company try to understand driver circumstances.
Of course my rent payment is up to date now.
This rental ltd is sympathetic to drivers and they try company drivers as possible as they can.
All cars are new 18 or 19 plate
Deposit is £199 which if you have accidents by your fault maybe effected.
Rent rate is fare enough.
Very good company.
Kind regards
Masoud Haghighat

September 4, 2019
Unprompted review
Openstart logo

Reply from Openstart

Hi Masoud, thank you so much for this lovely review. We're glad you're satisfied and love having you on board. Best wishes, Openstart.

Rated 5 out of 5 stars

Excellence is easily recognized when…

Excellence is easily recognized when you have a company that treats its customers with the utmost importance and respect they come highly recommend and the evidence is clear.👌

September 3, 2019
Unprompted review
Openstart logo

Reply from Openstart

Thank you, we're so happy you've been with us for so long! Best, Openstart.

Rated 5 out of 5 stars

Excellent service good people,highly…

Excellent service good people,highly recommended they think about us never let me down if I can give them 100+ stars not thinking twice, Thanks for your service 🙏

September 3, 2019
Unprompted review
Openstart logo

Reply from Openstart

HI Susantha, your kind words are much appreciated! Thank you also for your service. Best wishes, Openstart.

Rated 5 out of 5 stars

Great customer service

Great company for car rental. Easy Procedures .
Now with the Openstart app it’s great . They are on the ball when it comes to communicating with the drivers . They appreciate your business and look after you.

September 3, 2019
Unprompted review
Openstart logo

Reply from Openstart

Hi Manny, thank you for your review and we're always happy to help such a long-serving client of ours. Best, Openstart.

Rated 5 out of 5 stars

Altogether a great experience

Altogether a great experience. Good App, good service, rapid action and great vehicle.

September 3, 2019
Unprompted review
Openstart logo

Reply from Openstart

Hi Anthony, we're glad you're enjoying the app. Speak soon, Openstart.

Rated 5 out of 5 stars

Fantastic company

Fantastic company, great customer service

September 3, 2019
Unprompted review
Openstart logo

Reply from Openstart

Thank you Deyan for this review, much appreciated! Best, Openstart.

Rated 5 out of 5 stars

I’m having a car from Openstart since…

I’m having a car from Openstart since May, I would say that they have good customer service before and after renting a car.

They have good selection of cars, and excellent support through the entire renting period. I would always recommend them.

September 3, 2019
Unprompted review
Openstart logo

Reply from Openstart

Hi Abdallah, thank you for your kind words. We're glad to have you on board! Best, Openstart.

Rated 1 out of 5 stars

This company is shambolic

This company needs to get rid of some employees who are letting them down. My overall experience was bad as i was let down by their employees. Their representatives are very unprofessional. Upon returning the car, the (return attendant) at the dropoff location started shouting at me because he said he has childcare and he couldnt wait for me. Utterly irresponsible and unprofessional behaviour. The next day i received a text message from the company saying they are reporting the car to the police as stolen.
I informed them i had already returned the car.
This is a cowboy company. I would not recommend using this company. Stay away.

July 14, 2019
Unprompted review
Openstart logo

Reply from Openstart

Hi! So the majority of your dissatisfaction is related to another company, not Openstart but we totally understand. As for the rest of the review, we've investigated thoroughly and we feel that this is not an accurate reflection of what happened. Feel free to contact us whenever suits you to discuss further.

Rated 5 out of 5 stars

I rent my car since mid 2018

I rent my car since mid 2018. During this long time period,I found them friendly, efficient & good communication when I needed & had a quick response.Thank you all

June 14, 2019
Unprompted review
Openstart logo

Reply from Openstart

Hi Alex, thank you so much for reviewing us. We really appreciate this feedback! Best, Openstart.

Rated 5 out of 5 stars

Excellent service

Effortless car rental at extremely competitive rates, made possible by a team of informative, helpful and well trained staff and management.
Renewing contracts, adjusting payment dates and details made simple with the Openstart app.
To sum up, Openstart is the best PCO Rentals firm I have ever used.

June 14, 2019
Unprompted review
Openstart logo

Reply from Openstart

Hi Sol, thank you for this lovely review. We've actually used it as a quote on our website, hope you dont mind :) Best, Openstart.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look