I would have liked to give a 5 star as openstart have been very helpful in these difficult times. However I'm having to give 4 stars due to not getting any help from their recommended company citydel... See more
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See what reviewers are saying
Open Start is the best vehicle provider ever and all others can only try to keep up or admire the way Open Start operates. The deals and understandings of client needs are so mutual and affordable... See more
Company replied
Been renting a PCO car from Openstart since February and I'm very happy with the car and customer services they provide too. Their cars are all in good conditions and they include car service and full... See more
I got a flat tyre after I got the car. I went straight to Kwik fit to fix it. After I called openstart. The guy who picked up the phone said I have to pay it. I just checked the mot it says screw in t... See more
Company details
Written by the company
Ride-Hailing & Luxury Car Subscriptions
Contact info
125 Kingsway, WC2B6NH, London, United Kingdom
- 0203582271
- support@openstart.co.uk
- www.openstart.co.uk
Great.
Great 👍
I used them in 2018 and begging of 2019 and now in 2020
Great customer service and excellent support .
I would recommend to others.
Only little problem is that they don't do rent to buy scheme.
That would make them one of the best off all
April 26, 2020
Unprompted review
Very good service will definitely…
Very good service will definitely recommend OPENSTART. I will renew again with them once this pandemic is finally over.
April 3, 2020
Unprompted review
difficulties with this rental company
-Thier communications over the phone is dead, unless they want contact you.
— connection over chat is absolutely terrible
You will regret to chat!!!
—they have hidden fees which is not mentioned in agreement you sign !!! And if you remember them is not in agreement, they will say it is in our website !!!
But this is private and they can write everything they want in thier website,
There is no legal reason when you sign an agreement , you accept terms of thier website, while they never transfer those terms to agreement signing by renter.
- there is not mentioned about late payment fees for £15 per day in contracts you sign
—- annual rate for this charge is 2400 percentage which is absolutely illegal!!
—- they are not regulated by FCA, so they haven’t right to charge for late payment.
— they don’t refund you your deposit by bringing many different excuses.
With all of these do you want rent car From this company???!!!!😇
January 26, 2020
Unprompted review
Zero customer service bad company don’t…
Zero customer service bad company don’t trust them they are scammers
January 24, 2020
Unprompted review
Don't rent car from them you will regret!!
Don't rent car from them they are very unprofessional and they will try to charge you extra for what ever they want!!! (check all bad reviews and you'll see everybody is complaining about the same things) From the first day they give me a car with expired MOT, the congestion charge in contract is write they will send it to you every end of the month ( after 4 months I still not receive it ) I receive a PCN after 3 months, and the second PCN they send it to me with all may car information and PCN number but I want to check the pictures online and then I saw the PCN it was for another car not mine, I write them e-mail with screenshots, I write them on the app and I called them 3 days in a row until someone bother to answer me very rude and unprofessional but they made a refund ( all the time check everything what you received from them twice). In general when you need an information or you have a problem they will answer when they want. Because I had only problems with them I returned the car but now another problems I recieved my car with a lot of scratches and it was small hits everywhere (and also dirty of course to not see everything) anyway I clean with my hand I show the guy a lot of damaged on the car and he said come nobody care about that, but I missed one on the front bumper in the left edge ( but I still show him on front bumper was all scratched and also a small hit ) but now they send me a report with a charge of 150 fro front bumper for a scratche ( they want to repair all the bumper with my money) and also they send me in the same report another small hit on the back wheel another 150 ( but this one is in the photos done from when I took the car but the guy made the picture from up to down and because it was dusty is not visible so hard like when I took the car back cleaned and now the guy make the picture very close and straight) And was more problems with them. For every thing what I said I have also proofs ( pictures, screenshots and all emails send to them) be very careful when you rent from them they will try to steal money from you for everything they can !!! I'm still regretting I rent for them and maybe lose more time and money to go in court with them, because is very unfair and frustrating what they are doing and the way they treat us!
January 24, 2020
Unprompted review
Very bad company bad customer service…
Very bad company bad customer service hiding charges
January 23, 2020
Unprompted review
Excellent support
Excellent support, Good customer service, and a good sales team.Recommend to all PCO drivers.Thanks.
L.Fernando
September 22, 2019
Unprompted review
Very honest and reliable company.
September 17, 2019
Unprompted review
Best hire company
September 16, 2019
Unprompted review
Helpful thanks
September 10, 2019
Unprompted review
Good deals and a very friendly team to…
Good deals and a very friendly team to work with.
September 10, 2019
Unprompted review
customer service
Reliable and transparent service this company deserve a five stars for their service.
September 9, 2019
Unprompted review
Very helpful..
Very helpful... they will go the extra mile to sort you out of a pickled situation. Great team and customer service
Hassan
September 9, 2019
Unprompted review
the team is very helpful. Great company
the team is very helpful
Great company
Very clean cars
September 9, 2019
Unprompted review
Outstanding service!!!
September 9, 2019
Unprompted review
Reply from Openstart
Thank you!! Best, Openstart.
I been with them for over one year
I been with them for over one year. I have told my friends about them who are renting as well.
September 9, 2019
Unprompted review
Reply from Openstart
Thank you Miah we really appreciate your recommendations! Best, Openstart.
Absolutely customer focused
Absolutely customer focused. Your satisfaction is absolutely guaranteed with openstart.
September 9, 2019
Unprompted review
Reply from Openstart
We are so happy and hope to continue the same level of service for you. Best, Openstart.
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