Oponeo Reviews 12,896

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I ordered 2 tires with delivery to Roma. They shipped it from Poland and delivered in less than 3 working days. The tracking was very precise. I am very satisfied. Thanks!

Rated 5 out of 5 stars

Ho acquistato 4 gomme per il mio quashqai e devo ricredermi per la diffidenza iniziale che ho avuto. La consegna è stata puntualissima il giorno dopo l'ordine c/o il mio gommista di fiducia. Ho risp... See more

Rated 5 out of 5 stars

I purchased two tyres for an Honda endure motorcycle and everything went smooth and as expected. Let me highlight this was my first time buying on Oponeo and I contacted their customer service departm... See more

Rated 2 out of 5 stars

The tyres were ordered on Thursday with express 48h delivery. After multiple attempts to get the tracking number I learned that the tyres were sent on Monday. Had a conversation with the Clients Team... See more

Company replied

Company details

  1. Tire Shop

Information provided by various external sources

Stai cercando gomme per il tuo veicolo? Siamo un azienda leader nella vendita. Gomme migliori. Vedi la nostra offerta ed i nostri prezzi. Compra adesso, consegna gratis!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

13K reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

This company got SO SO BAD.Customer…

This company got SO SO BAD.Customer service is on the very low level.Waiting 2 weeks for my tyres without getting any usefull information.Wouldn't recommend!!!!!

December 10, 2021
Unprompted review
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Reply from Oponeo

Dear Customer,

We cannot find your order in our system. Are you sure you have made a purchase in our shop?

Best regards,

Team OPONEO

Rated 2 out of 5 stars

Express Delivery is a myth

The tyres were ordered on Thursday with express 48h delivery. After multiple attempts to get the tracking number I learned that the tyres were sent on Monday. Had a conversation with the Clients Team and was told "yes this is 48h delivery" I understand that the weekend is off, but nevertheless they should send them on Friday and deliver on Monday. It might sound like an unimportant issue, but I missed my tyre change appointment and took me several days to get a new one. I'm overall happy with the price, but unhappy with "express delivery".

November 4, 2021
Unprompted review
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Reply from Oponeo

Dear Customer,

we are very sorry for your disappointment.

The payment was credited on Thursday evening. The ordered goods were shipped on Friday morning and delivered on Tuesday morning of the following week, ie slightly after 48 working hours.

We are very sorry for the inconvenience.

Best regards,

Team OPONEO

Rated 1 out of 5 stars

THIS COMPANY SEEMS TO BE A BAD JOKE…

THIS COMPANY SEEMS TO BE A BAD JOKE !!!!! I have ordered two tyres from them, after one week I got delivery but it was just only one tire, it passed another week and still have nothing from them but just only one excuse from rude person on their phoneline about this tire "it is still in transit but they cant say where is it" !! can you believe in this ? I have to get day off my work to pick up one tire and need to get another day off my work to pick another tire if they delivery it, There is many places stationery tyre shop which can give you any tire immediately (becasue they have in the stock) at the same price tyres which you looking for and nobody will waste your time and money !!!!!! NEVER AGAIN , and SHAME ON YOU at the same price which I can get tyre in Ireland at shops. YOU gave me a headache, stress , and waste of my time and money, TIMEWASTERS nothing else so if you can get a tyres at your local shop go there and buy dont allowed this company waste your time or money!!!!! also it might to be VERY IMMPORTANT INFORMATION to their next customers which is before I bought a tires from them I found information on their website they have delivery within 4-5 working days which was very convenient for myself, when delivery was delayed and then never delivered I was told they have reserved delivery time up to 28 working days!!!! so I think they no honest sellers if they missleading information with their customers!!! [update] I have asked them to delivery another tyre and you know what....??? they failed again !!!!! DON'T USE THEM UNLESS YOU LIKE WASTE YOUR MONAEY AND YOUR TIME !!!!! NEVER USE THEM AGAIN, SUCH A POOR QUALITY COMPANY

October 8, 2021
Unprompted review
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Reply from Oponeo

Dear Customer,

please forgive us, but it seems that your complaint does not apply to our Italian store, so we are not able to respond to your opinion in any way. We encourage you to contact the appropriate complaint department to find a solution to your problem.

Kind regards,

OPONEO Team

Rated 5 out of 5 stars

Soddisfattissimo

Ho acquistato 4 gomme per il mio quashqai e devo ricredermi per la diffidenza iniziale che ho avuto. La consegna è stata puntualissima il giorno dopo l'ordine c/o il mio gommista di fiducia.
Ho risparmiato il 40% di quello che avevo trovato in giro.
A settembre dovrò sostiruire le gomme sull'altra auto di famiglia e andrò a colpo sicuro.

May 1, 2021
Unprompted review

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