I was speaking to a nice young lady called ZL from the Philippines she was very polite. We had a good chat. She helped me with my Debt we sorted it out between us very fast without any discomfort or p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The wonderful Yvonne called me earlier. She had so much empathy and didn’t judge me for one moment. I have had numerous personal issues over the last 6 years, which unfortunately, put me into a debt... See more
Company replied
I had a brilliant interaction on the phone with Yvonne I told her I didn't believe this debt is anything to do with me & after around 30 minutes she came back on the line & said that the debt that the... See more
Company replied
Jennifer was my phone consultant today and dealt with my enquiry promptly and efficiently. Checking my situation and talking to ke with genuine concern and care. She is a lovely lady with true underst... See more
Company replied
Company details
Information provided by various external sources
Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dumbartonshire. Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections. We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum. Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.
Contact info
Meadowbank Street 15, G82 1JR, Dumbarton, United Kingdom
- 0141 428 3990
- general@oposlimited.com
- www.oposlimited.com
4.3
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Very nice spoke nicely and helpful
March 20, 2026
Unprompted review
Reply from Opos Limited
Thank you for your kind feedback! We’re really pleased to hear that you found the service helpful and that everything was communicated clearly and politely.
We appreciate you taking the time to share your experience, and we’re always here if you need any further assistance.
The lady I spoke to genuinely wanted to…
The lady I spoke to genuinely wanted to help me with my query. She was most helpful and understood my situation and tried to make it easier to resolve. The service was second to none and I give her a 10/10 rating!
March 20, 2026
Unprompted review
Reply from Opos Limited
Thank you so much for your wonderful feedback! We’re delighted to hear that you felt genuinely supported and understood throughout your call.
It’s fantastic to know that our team member was able to make things easier for you and provide such a high level of service. Your 10/10 rating means a lot to us, and we truly appreciate you taking the time to share your experience.
They wanted me to repay the money as I…
They wanted me to repay the money as I had never taken a loan from any company, and they gave a lot of explanations to prove that it wasn't me.
March 19, 2026
Unprompted review
Reply from Opos Limited
We’re really sorry to hear about your experience, and we understand how upsetting it must be to be contacted about a loan you don’t recognise.
Please be assured that we take situations like this very seriously, and our priority is to investigate thoroughly and resolve any discrepancies as quickly as possible. We would never want to cause unnecessary distress.
We’d really like the opportunity to look into this further for you. Please get in touch with us and if you can provide your details so we can review your case and ensure everything is addressed properly.
Spoke to Loki today and was very…
Spoke to Loki today and was very understanding about the situation my son was in and sorted everything out thanks a lot
March 17, 2026
Unprompted review
Reply from Opos Limited
Thank you for your kind feedback! We’re really pleased to hear that Loki was so understanding of your situation and able to get everything sorted for you.
We’ll be sure to pass your thanks on. It’s great to know you felt supported throughout.
Very genuine customer service
Mark answered my call today regarding my account he was very polite and caring helped me go through the budgeting form. Mark was compassionate when my little one started to cry, I felt at ease talking to mark I am thankful that he was able to help.
March 17, 2026
Unprompted review
Reply from Opos Limited
Thank you so much for your lovely feedback. We’re delighted to hear that Mark was able to support you with such care and compassion while going through your budgeting form.
It’s especially nice to know that he helped put you at ease, even during a stressful moment — we understand how important that is. We’ll be sure to pass your kind words on to him.
Great customer service
I had an issue with my account and Samantha was polite, helpful and reassuring! What seemed like a daunting call to have turned out to be a really pleasant experience.
March 17, 2026
Unprompted review
Reply from Opos Limited
Thank you for sharing your experience! We’re so glad to hear that Samantha was able to support you in such a polite and reassuring way.
We understand that dealing with account issues can feel daunting, so it’s great to know she helped turn it into a positive and pleasant experience. We’ll be sure to pass on your kind feedback to her.
Everything dealt with courteously and…
Everything dealt with courteously and accurately according to my needs and situation! I was very happy with the way things went!
March 17, 2026
Unprompted review
Reply from Opos Limited
Thank you so much for your kind words! We’re really pleased to hear that everything was handled courteously and tailored to your needs.
It’s great to know you were happy with the outcome, and we truly appreciate you taking the time to share your experience. If there’s ever anything else we can help with, please don’t hesitate to get in touch!
World recommend Sam
Sam was really helpful and explained everything so it was clear and easy to understand
March 13, 2026
Unprompted review
Reply from Opos Limited
Thank you for your review!
We’re delighted that Sam was so helpful and provided clear guidance throughout your call. We’ll be sure to share your kind words with her.
Gillian was very understanding and…
Gillian was very understanding and super prudessional and easy to talk too.
Just so pleased I have finally been able to sort my account. Thank you so much Gillian.
March 10, 2026
Unprompted review
Reply from Opos Limited
Thank you for taking the time to share your feedback.
We’re delighted to hear that Gillian was understanding, professional, and easy to talk to. It’s wonderful to know that you were able to sort your account successfully. We’ll be sure to pass your kind words on to Gillian.
The lady I spoke to was helpful & professional
The lady I spoke yo was helpful, very professional
March 9, 2026
Unprompted review
Reply from Opos Limited
Thank you for taking the time to leave your review.
We’re pleased to hear that the colleague you spoke with was helpful and professional. Positive feedback like this is always appreciated, and we will be sure to pass your comments on to the agent involved.
Thank you again for sharing your experience.
The lady was very helpful
March 9, 2026
Unprompted review
Reply from Opos Limited
Thank you for your kind feedback. We're delighted to hear that the lady you spoke with was very helpful. Our team always aims to provide friendly and efficient service, so it's great to know we met your expectations.
The lady i spoke to helped me promptly…
The lady i spoke to helped me promptly thank you
March 9, 2026
Unprompted review
Reply from Opos Limited
Thank you for your kind review. We're glad to hear that the lady you spoke to was able to assist you promptly. Providing helpful and efficient service is very important to us, and your feedback is greatly appreciated.
Customer service
Ava was extremely helpful and professional and explained everything in detail
March 5, 2026
Unprompted review
Reply from Opos Limited
Thank you for your kind words! We’re thrilled to hear that Ava was able to help and provide clear guidance. We’ll be sure to pass your feedback on — it’s always great to hear our team making a positive difference!
Helpful and polite
Everyone I speak to at Opus is very polite and very helpful. Overall very good experience in helping me with a repayment.
March 5, 2026
Unprompted review
Reply from Opos Limited
Thank you for your kind feedback! We’re delighted to hear that our team has been polite and helpful, and that your repayment experience was positive. We’ll continue working hard to provide the support our customers deserve.
I talked to mark and he was absolutely…
I talked to mark and he was absolutely helpful and lovely
Very quick and no e person
10 of 10
March 4, 2026
Unprompted review
Reply from Opos Limited
Thank you so much for your kind words! We’re delighted to hear that Mark was helpful and made the process quick and easy. We’ll be sure to pass on your feedback — it means a lot to the team. 😊
5 gold stars from me
5 gold stars from me. Nice friendly woman talked me through everything I gave my version of events to her and she listened to what I had to say about what I had to deal with and the anxiety it had caused me after the scam happened they said couldn't prove it was me or not and just kept adding interest and purchase interest putting the account into deeper debt. But after speaking to the lady today I feel something can be sorted and slightly relieved 😊
March 4, 2026
Unprompted review
Reply from Opos Limited
Thank you so much for your kind words and for taking the time to share your experience. We’re glad that our team member could listen to your situation and provide some reassurance — your wellbeing is very important to us.
We understand how stressful these situations can be, and we’re committed to helping resolve matters fairly. Please don’t hesitate to reach out if you need further support as things get sorted. We’re here to help!
This firm wote to me demanding money
This firm wrote to me demanding money for debt that is nothing to do with me but belongs to someone with a similar name and date of birth.
I spoke to the operator at there call center who was no help at all.
And when I told him I was on the verge of suicide.
He hung up.
March 3, 2026
Unprompted review
Reply from Opos Limited
We’re very sorry for the distress this situation has caused. It sounds like there may have been a case of mistaken identity, and we take your concerns seriously. Please contact us directly at 01414283990 or email us at general@oposlimited.com with your details so we can investigate and resolve this as quickly as possible.
If you’re feeling overwhelmed, support is available 24/7 from Samaritans at 116 123. Your wellbeing is important.
Great customer service I enjoyed…
Great customer service I enjoyed speaking with Alison
March 3, 2026
Unprompted review
Reply from Opos Limited
Thank you for your feedback. We’re delighted to hear that you had a positive experience and enjoyed speaking with Alison.
We’ll be sure to pass your kind words on to her. Your feedback is greatly appreciated!
One of the best
One of the best, if not the best, companies in the UK that I have come across. From start to finish, their customer service has been outstanding, providing full guidance and support in paying off any outstanding balances or debts. I cannot speak highly enough of OPOS. They were fantastic throughout and truly exemplary in the way they help customers, demonstrating the highest level of professionalism. 5/5.
March 2, 2026
Unprompted review
Reply from Opos Limited
Thank you for your wonderful feedback. We’re thrilled to hear that you found our service exceptional from start to finish. Your kind words mean a lot, and we’ll be sure to share them with the wider OPOS team. We truly appreciate you taking the time to share your experience.
The man i spoke to was very…
The man i spoke to was very understanding,and put me at ease and he was very polite
March 2, 2026
Unprompted review
Reply from Opos Limited
We really appreciate you taking the time to share your experience. We will be sure to pass your feedback on to the agent involved.
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