I've personally had great results from the AI Optery removal of my personal information. I liked it enough to subscribe to my second year with Optery. It is worth it in my opinion nowadays with data b... See more
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Review summary
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Optery saved me tons of time! Removing one's information from the internet is a huge task and Optery does a great job. They even provide the proof of their success via screen shots of before and aft... See more
Company replied
So far, after a few months, I've seen good success. I've seen a significant reduction in search returns and my footprint. The process takes time and is not a One-and-done because companies continue to... See more
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Company details
Written by the company
With Optery, you can remove yourself from hundreds of data brokers that are posting and selling your home address, phone number, email and other private information on the internet. Optery serves both consumers and businesses. Optery was awarded "Editors' Choice" by PCMag.com as the most outstanding product in its category for three years in a row in 2022, 2023, and 2024, and Fast Company awarded Optery the "Next Big Things in Tech" for Security and Privacy in 2023. Optery prevents phishing and social engineering, identity theft and fraud, online stalking and harassment, doxxing, and prevents people's private information from showing up in Google search results. Anyone can create a free account to receive a personalized Exposure Report with live screenshots summarizing where your information is being posted and sold online. Optery then provides free tools for self-service removals, or you can upgrade to a paid plan, and Optery will remove the profiles for you. If you have any concerns regarding your Optery account, please send us an email at support@optery.com we'll work hard to resolve your concerns right away.
Contact info
6150 Center St #121, 94517, Clayton, United States
- support@optery.com
- www.optery.com
4.1
Great
199 reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
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I’m very happy with Optery
I’m very happy with Optery. They were very thorough and found a lot of sites to remove my information. I am getting a lot less spam now and feel more secure now my data is not in so many undesirable places.
January 2, 2024
Unprompted review
Reply from Optery
We really appreciate your feedback! Its an ongoing battle with data brokers and we're really happy to hear found our work beneficial. Feel free to reach out to our customer support team if any needs come up and thank you so much for using Optery!
Great service
Great service. I had most of my public info. Scrubbed from the internet. I feel so much less exposed and vulnerable. I love that they send reports of the items they remove.
December 30, 2023
Unprompted review
Reply from Optery
Thank you so much for sharing your feedback! The Optery reports with live screenshots are very popular with our customers and we're glad you found them useful too. Feel free to reach out to our customer support team if any needs come up and thank you so much for using Optery!
Perhaps save your money and go with a different service for now
I feel they're standoffish when you ask for custom removals or for details of removals. I suspect they outsource their removals to the Philippians, potentially providing PII to contractors overseas. When I've asked about the speed of service, they're replied back with legalese language from their policies. They charge a premium price, but I feel their competitors can do just as good a job for half the cost. Make sure you do your own spot checks on their work, as I've repeatedly found my information online when it was reportedly removed.
I'm also VERY concerned about the tracking on their site. They use Facebook Connect, Hotjar, Reddit, DoubleClick, and others to track users on a site that sells a service aimed at people who want privacy.
Overall, I suspect they're prioritizing growth over providing a quality service. Perhaps save your money and go with a different service for now.
December 27, 2023
Unprompted review
Reply from Optery
Thanks for sharing your thoughts and we're really sorry you did not have a good experience. Optery does not outsource its data broker removals or opt out operations to any other company or third-party. All data broker removals and opt out operations are processed under Optery, Inc., a C Corporation incorporated in the U.S. state of Delaware with worldwide headquarters in California. Our customer support and opt out operations personnel are located in the United States and in the Philippines. The third-party vendors and service providers we use are listed on our Privacy Policy. Dealing with data brokers is often challenging and this can lead to difficulties with certain sites sometimes which may have been what happened in your case. Please don't hesitate to reach out to our support team with questions and we always do our best to address them.
This service is a rip off
This service is a rip off. I’m unhappy with optery’s progress. I went into my account to cancel and the site returned a message saying my account would remain active until the renewal date in september 2024. Proceed with caution, there are pop-ups all over the site to get you to upgrade your service, which i did, yet i still find myself all over the internet and cannot cancel my subscription. Save yourself the headache and the money and find a different service you can cancel if you’re unhappy.
December 20, 2023
Unprompted review
Reply from Optery
Hi Jody - we're really sorry to hear you did not have a good experience, and we just refunded your payment in full. After reviewing your account, we see you were on a Yearly pre-paid subscription, meaning if you cancel mid-year, the plan still stays active for the duration of the year because you already pre-paid for it, but then it does not renew at the end of the year. When customers have issues with billing like this, the best thing to do is just email customer support at support@optery.com and we resolve billing issues ASAP. You also mentioned still being able to find yourself online. There are two main potential reasons for this (a) Because your plan was only active for 2 months. As stated on our Help Desk, some data brokers can take several months to comply with removal requests. (b) Because you were on the Extended plan, which is not as comprehensive as our Ultimate plan, and its possible the sites not covered by your plan are what you were seeing. If you have any further concerns, please feel free to reach out to our customer support team and we would be more than happy to help you: support@optery.com
Do it, you won't be sorry
Optery removed so much information that was out there, that I wasn't even aware of ..! Scary. Makes you realize how much privacy we DON'T have. I highly recommend.
December 14, 2023
Unprompted review
Reply from Optery
We really appreciate your feedback! Glad to hear you were able to see the information get removed and thank you for using Optery!
Excellent in every way
I have just reviewed my Removals Report. I am extremely satisfied with all aspects of this service. They have removed a tremendous amount of personal information from the internet. I currently only find two websites remaining with my information, and they are in the process of being removed. I look forward to being completely invisible to the world to protect my privacy by the end of the year. The dashboard is easy to navigate and monitor the progress of the removals. I'm very grateful for the service they provide.
November 30, 2023
Unprompted review
Reply from Optery
Thank you so much for taking the time to share your experience! The Optery Removals Report is very popular with our customers as it provides verifiable visual evidence of the work we do for our customers. We're honored to serve you as a customer, and please don't hesitate to reach out to our customer support team if we can be of further assistance!
Big fan of Optery
Big fan of Optery. Have been using their service for about a year now. Happy with how much of my personal information has been removed from the web.
March 22, 2023
Unprompted review
Reply from Optery
Thanks so much for your feedback and for being a long term customer! Glad to hear the service has been effective for you and please don't hesitate to reach out to our customer support if you have any questions. Thank you so much for using Optery!
My privacy is their priority
My privacy is their priority. Little upsell, easy to use, help is available, no hidden fine print or gimmicks. I use the for pay higher level of service and Optery was able to remove me from sites that I'd had problems doing it myself. The results were quick, thorough, and painless. What used to take me hours every month of overwhelming work, they did in half the time & with better results. Trying to erase yourself from the www has become a near impossible challenge, Optery frees up my time & gives me peace of mind. Privacy shouldn't be a privilege. The average person can longer do this alone, Optery can help.
November 27, 2023
Unprompted review
Reply from Optery
Our team works around the clock for our customers and it really makes our day when people take the time to share their positive experience with the Optery service. Feel free to reach out to our customer support team if any needs come up and thank you so much for using Optery!
Very satisfied with resolution to a tiny billing issue!
Had a very minor billing issue, Optery Help Desk reached out immediately, then handled the problem for me very satisfactorily, and all this on Thanksgiving Day 2023!
Also, the amount of SPAM emails and calls has dropped dramatically, and gets better every day. I am so relieved to not have to field these calls especially, since I work on the phone and they used to interrupt my work day. This service is worth it, and they do all the hard work for you!
November 22, 2023
Unprompted review
Reply from Optery
We're so glad to hear we were able to resolve the billing issue for you! Our customer support team takes billing discrepancies very seriously and is dedicated to resolving billing issues ASAP. Customer satisfaction is our #1 priority and we're so grateful you took the time to share your experience. Please don't hesitate to reach out to our customer support team with future needs and thank you for using Optery!
Terrific product
Terrific product - effective, easy-to-use, very good value / cost-efficient. Would highly recommend it.
November 13, 2023
Unprompted review
Reply from Optery
Thank you so much for taking the time to share your positive experience using Optery! The Optery team works tirelessly for our customers and feedback like this is really inspiring and helps further our mission to protect consumers from exploitation by data brokers. Stay safe out there!
Optery or SEAL Teams
I hate that there are literally hundreds of websites that sell my personal information. Optery scrubs almost all of them for me. It’s like whack-a-mole. You gotta keep at it. I guess forever. Or until the US government approves the use of a SEAL Team to “disuade” identity thieves from plying their trade.
November 7, 2023
Unprompted review
Reply from Optery
It is definitely an ongoing battle keeping our personal information off of data broker web sites. Our product development team is working hard with the goal of eliminating as much unwanted personal information from data brokers for our customers as possible. Thank you so much for taking the time to share your experience and thank you for choosing Optery!
Happy Long Term User
I have been using a paid Optery account for the last 18+ months and am very pleased with the service. The vast majority of my personal information has been removed from data broker sites. I find Optery very easy to use and great value for money to keep my personal data protected and reduce my risk of identity theft.
November 6, 2023
Unprompted review
Reply from Optery
Thank you for being a long term Optery customer! We really appreciate you taking the time to share your experience using the service. Don't hesitate to reach out to our support team if we can be of assistance, and our team looks forward to continuing to serve you!
Great service that helps to automate…
Great service that helps to automate opt-outs. Helps to improve my privacy and reduce spam.
November 2, 2023
Unprompted review
Reply from Optery
Thanks for your feedback! We're really glad to hear you've been happy with the Optery service and thank you for taking the time to share your positive experience. Please feel free to reach out to our customer support team if we can be of further assistance. Thank you for using Optery!
Tested several services
Tested several services. Optery didn’t catch quite a few sites. Do not recommend this service.
August 15, 2023
Unprompted review
Reply from Optery
We're really sorry to hear you did not have a good experience. Customer satisfaction is our #1 priority. Without more information we don't know what happened with your account, but sometimes customers can be unclear about how our service works and which sites the different subscription plans cover. If the service doesn't seem to be working correctly for you or if you have any questions, the best thing to do is email support@optery.com and our customer support team will investigate the situation and follow up with you right away.
Reply from Optery
We're really sorry to hear you did not have a good experience. Tens of thousands of people use Optery and customer satisfaction is our #1 priority. After reviewing your account, we found it was never upgraded to a paid plan and no payment was ever made, therefore no service was rendered. Additionally, it appears you are based in Australia and as stated on the web site, Optery is only for United States residents at this time. Our customer support team would be more than happy to address any concerns you have by emailing us at support@optery.com.
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