Optical Express UK Reviews 18,458

Very professional and friendly service from the st Enoch branch with Ameenah and Yvonne would definitely recommend

I want to say a huge thank you to Lisa and Sue at Optical Express Bridgwater Both of them went above and beyond to help me through every step of my journey. Without their support, guidance, and determination, I honestly would never have been able to get my last surgery. I am so incredibly grateful for everything they did for me. They made me feel supported, listened to, and confident throughout my treatment. I highly recommend them to anyone looking for care and expertise during there eye after care

What a fantastic experience, even when it sounds daunting to the whole process (lens replacement)
All the staff at the Peterborough site, where understanding, caring, friendly & explained the whole process in bite sizes pieces to ensure I fully understood the whole process, also made themselves available during & after the operation
I SHOULD OF DONE IT EARLIER, what a difference my 20/20+ sight is after 24hrs and getting better each day

Had a great experience with Optical Express St Albans in supporting me with my lens replacement surgery. Thanks very much and would definitely recommend!

I have visited Optical Express in St Albans over the last 3yrs in an effort to have a lens replacement surgery. I was unable initially due to a problem with ine eye which eventually went away. I was seen to by Zahra and Sue who were tremendous and supportive. They guided me all the way through until I was able to undergo the surgery in Milton Keynes. It was a quick and painless procedure and within 24hrs my eyesight is magnificent. I feel like a child again being able to focus in on everything I look at. I would suggest to anyone thinking about this procedure, do not put it off. Your eyesight is priceless.

The lady (Kerin) who answered the phone was really helpful in answering all concerns i had about my eye test and updating my booking. I appreciated the time she took to explain things and not just trying to rush the call along like most do.

Very early 24 hours experience been great all personel polite, clear with explanations and friendly.
Surgeon fantastic, Manu Matthew.
Operarion very smooth and looked after well I had both eyes done.
One thing for nottingham clinic, to consider, my sister was waitng for over 2 hours for me and there were no tea or coffee facilities. Perhaps if thry could make this available, im told they could have made but she wasnt offered and the clinic was not busy. There is no need to make for customers im sure people would be happy to help themselves.Birmingham clinci was exceptional and all my consultations and after care at my local Leicester clinuc, where I feel very suppprted and cared for.

After receiving an initial promising start in the Hull branch I opted for laser eye surgery.
They quickly took my £500 deposit and booked me in for a consultation with the Leeds branch who would have been carrying out my surgery.
However several contradictions were raised from what I had been told from Hull including being told that I would not even be suitable for the surgery that I had booked in for.
Of course this made me question whether I wanted to proceed as I was due for surgery the next week.
I called and cancelled and was informed that I would “maybe” get my £500 deposit back after 28 days!!!
I was finally refunded £250 of my deposit. On calling to query this I was told it was because I had cancelled more than 3 days after my initial appointment in Hull. I raised that I cancelled as soon as I had received contradictory advice, literally within half an hour of that call.
I was then told to raise a complaint which would take up to 30 days to review.
I did this and received a call last week that they were giving me a £250 VOUCHER for Optical Express as a “good will gesture” So no money back.
I queried why and was basically shrugged off. I explained that I had received misleading and contradictory information from Hull and was even informed that the scans they had carried out were of poor quality so the surgeon in Leeds wasn’t even sure if I would be able to have LASIK at all. The person on the phone even informed me that they had watched the video call I had and agreed that there was misleading information given but still refused a full refund even though the cancellation was through no fault of my own.
After explaining I felt that the advice I was given was negligent and incorrect, as well as the fact that both my partner and I had taken a day off work to waste my time I was still told that I would get a £250 voucher.
Why I would want to spend any more time or effort with a company that has treat me this was is laughable.
Terrible customer service and no room for complaints.
I would advise people to think long and hard before handing over any money. They are keen to take it but don’t expect a deposit back even if you need to cancel because of their negligence.

Initial consultation.
Really friendly staff and answered all my questions. Excellent service from Alicia and Katie in Newcastle, St Nicholas branch.
Some feedback would be for telephone agents to give more accurate pricing ahead of consultation as my expectations were different to actual price quoted.

Staff is very helpful and they provide best services and also they give full instructions. Highly recommended for your eye test.

Outstanding eye test experience at Stenochs. Gemma was exceptionally professional, friendly, and thorough throughout my appointment. She explained each stage of the eye examination clearly, made me feel completely at ease, and took the time to answer all my questions. The level of care and attention to detail was excellent. I would highly recommend Stenochs and Gemma to anyone looking for a trusted, knowledgeable, and caring optician. Fantastic service from start to finish.

Fantastic service from Ollie. Answered all my questions and put me at ease.

Excellent service at the St Enoch Branch today and looked after well by Gemma, Yvonne & Alisha. Everything explained well and help given to choose the best options for going forward.

Feeling very unconfortable about the sign up process.

It's a sales pitch start to finish, while I think the tests of eye health and suitability and process were thoroughly done, they don't go near explaining the process or terms and conditions around first consultation sign up or while you're there you are pushed towards signing up towards surgery, they give you a booklet but only at the end with no time to read it, the website has little information, after.

I regret signing up and accept I'll lose the deposit, don't let that be you.

Also no mention of the £50 fee to move the appointment when signing up, wish I'd done it now though

Went into Dumbarton branch & I was met by lovely lady, she was very helpful & knowledgeable.
1st class service, highly recommend.

Initial visit to discuss cataract surgery. Amazingly thorough, friendly, efficient, service. Lovely people (staff) and I feel very confident going forward to my surgery in 3 weeks.

I was made to feel very welcome and at ease by Gracie with the initial sit down chat. Ben the consultant was also very informative and ran through all the options without pushing me to more expensive options, that was nice. The information was detailed but delivered in a understandable format. I would certainly recommend Optical Express to friends & family

Well that was easy! Just had my first consultation with St Albans branch. Been putting off and putting off. It was welcoming, friendly, very professional and gave me confidence in the process. I’m all signed up for the surgery, all consultations and aftercare booked in. I feel I’m in good hands.

Smooth and quick process made things very easy going.

At st enochs store

Shiona and Yvonne

Harleen and Nectari were extremely helpful and welcoming. They made my experience with OpticalExpress really comfortable despite me going in with worries regarding surgery. Both ladies were so informative and covered alot of detail. Thank you so much!