Opticsplanet Reviews 

Placed an order and then.......nothing. checked status of my order multiple times and only received generic responses about the product shipping from somewhere else and they'd update when it shipped, except it never did. Call customer service and never got ahold of anyone no matter how long I waited on hold. No one ever called me back when I requested that either. Sent multiple emails asking for the order to be canceled and finally had to call the credit card company and dispute the charges. I'll never make the mistake of ordering anything from this company again!

Pricing is competitive.
But shipping is poor. Took 8 days from my in stock optic
order and payment until it got shipped! Then another 6 days before received from Illinois to Arizona.

I purchased a stream light product(flashlight ) from Walmart and they used optics planet as their supplier. I received the light (wrong configuration ) and dc cord and single charge station. When I purchased item there was a photo shows items included. What I received did not match the photo. Bait and switch tactics are used here. This appears most difficult to do return item

I wish I could tell you they had good or bad customer service, but it appears to simply not exist. A phone call took 5 hours to "get an available agent on the line." Emails get "forwarded to the correct department" with no replies. The chat feature takes 45+ minutes and God forbid you step away from your computer and they close the chat after literally 1 minute of no response. I attempted to exchange an item before it shipped - I realized my mistake immediately and literally attempted to resolve it with in minutes of placing the order. By the time I actually got a hold of someone a day later, they told me the item had already shipped and I would have to wait for it to arrive, print out a return label, and then wait 10 days after it ships back to them for a refund.

Optics planet has great products for many times wonderful prices …. The issue is …. If you ever get that product. Shipping and customer support has been horrible.
If you want better customer service … use midway

Optics Planet has become an absolute joke. New ownership? New management? Who knows, who cares… Order your gear from literally anyone else.

Do not order from these unknowledgeable dropshippers. They lost my business today by sending the wrong product (its not even on their website to buy) then admitting they advertised something they don't sell. I cant even trust a refund if they're this clueless over what they're shipping out. Im moving on. Good luck but be careful with these shady "suppliers". Plus it took 3 days to finally get a rep. Do not use the callback feature. They wont actually follow through.

Do you wanna know how to improve this company they having this company shut down so the peoples time aren’t wasted this company doesn’t even have a physical store. Their customer service is one of the worst customer services I’ve ever experienced. They say the estimated wait time is 10 minutes but it’s more like 10 hours before they can call you back and even sometimes they don’t call you back. this goes for the phone service and the email service just shut the website down

Ordered Vortex venom scope received an email the next day back ordered rescheduled 4 times scope showed up just under a month later. Good price great products customer service not so much!

They sit on your item until you email them about when it will ship, then they create a shipping label and send you a email that it shipped only for it to sit at the warehouse another week before it is given to the shipper. I paid for upgraded shipping and still don’t have the item. I filed a dispute with my credit card company and cancelled the payment. I’ll wait until the item arrives to deny acceptance of the delivery from the shipper. I forgot how bad my last experience was with them a year ago or I would never have ordered from them again. Save yourself a headache and buy elsewhere.

Update: Another customer service agent called me back few hours later and refunded me the money for the damaged items without returning them, she also apologized for the other agent behavior so for me that’s a bit better and means they have some people who works professionally.

Trust the reviews! I wish I saw them before. Got my package 10 days late, and all items looks not new, or not packed correctly.

Customer service is the worst I've seen! Replied quickly to my first email, then when provided the photos of the items damaged never got a response, I called several time and stayed on waiting for like an hour, the guy kept telling me excuses that doesn't make any sense, and when I insisted that I want a resolution for my case he just hanged up while I was talking!! Called again and waited for another hour, they answered and CLOSED THE LINE DIRECTLY and BLOCKED ME. But it's totally my fault to not check the reviews here before.

This place is the worst! Do not buy from them, they shipped used/returned items as new. You will never get anyone on the phone hot-line, leave a message and they will not return your call. I went to the Optics plane office in Northbrook, IL; there is NO office just a sign and a security guard.
Don't be fooled by the lower price, you will pay in the end with a used product and shitty service. Absolute scam.

Product in stock. Ordered 3 weeks before Christmas. Still hasn't shipped. I should have learned my lesson with them years ago and several orders ago. Thats on me. Same thing all the time. Delayed shipping and takes weeks to get when it does... Find what you are looking for elsewhere!!!

I ordered an item by check on December 4th. Tracking of my check came back December 11th. They finally cash my check December 28th.
Since then my order is " pending ".
Today is January 6th and there is no sign of the order being fulfilled other than it being marked as "pending." I've been on the telephone for hours trying to get through to them even their chat doesn't work it's just a robot. They don't respond to emails. I'm so sorry that I use this organization. I would give it negative 5 stars
Alan Terlinsky

Ordered a fishing reel early December. It is now Jan 3rd. I just received an “update” today saying they would be processing my order and that it would ship “soon”. This is a very common Diana reel that most tackle shops carry and you can get the same reel within two days from any of 100 places online.
So much for convenience of online shopping when you wait three puke weeks for the item to ship.
Stay away from OP. There are 100’s of online vendors that are not a scam like OP.

I wish I could rate them zero, these people are awful as a company can get! Tip: don’t use them but if you must, don’t upgrade your shipping because they will still ship it economy!

My item was lost by the USPS and Optics Planet won't respond. Never going to order from them again. I'll pay more to their competitors

Customer Service “Specialist” gave me a price price on a scope but we list convection and I was unable to get reconnected. I did receive a transcript of our conversation including the offer price she gave me. I tried again next morning and got a different person who gave me a higher price even though I provided the transcript of the lower price offer. She said if was a “limited time offer”. Yeah like hours not days. Very unethical and shady practices here. Would stay away from these scam artists.

I really wish i had read the reviews. it would have made it so much easier. I had the exact same problem of ordering something only to have it delayed because they did not have it. The email said it would ship in one to three months. utterly ridiculous. and when i ask for a shipping refund they gave me $1.19 back. Amazon got me the item in 2 days.

I ordered a product from OpticsPlanet and was only informed after placing the order that the item was on backorder, with an estimated ship date of January 7, 2026. I attempted multiple times to contact customer service to switch to a different item, but had no success. I sent emails and made several phone calls, only to be left on hold twice for over 30 minutes before giving up.

I also used their callback feature, which stated the wait time was 10 minutes and that I would receive a call back. Four hours later, I am still waiting. At this point, I simply want to cancel the order, but OpticsPlanet is making the process extremely difficult.

Overall, this has been a very frustrating experience due to poor communication and lack of customer support. I would not recommend this company unless you want a stressful experience.