Optilabs Reviews 159

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their durability and suitability for various sports and activities. Many people appreciate the efficient service, from the ordering process to quick delivery, and find the "try before you buy" option very helpful for selecting frames. Some people were dissatisfied with the quality of the frames, mentioning that lenses easily popped out and suggesting they felt inexpensive. A few other people also felt that the online ordering system could be improved to better handle specific prescription requirements, and some noted a lack of instructions for changing lenses.

What people talk about most

Product

Consumers find product to be positive, highlighting the excellent quality of lenses and frames, especially... See more

Quality

Users describe positive interactions with quality, with many praising the excellent fit, optical quality, and... See more

Service

People report positive experiences with service. Customers consistently praise the quick, efficient, and... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just ordered my third pair of cycling glasses through Optilabs. Variable tint, strong prescription and even varifocal has caused them no problems, at a reasonable price. Quick turnaround (no slower th... See more

Company replied

Rated 5 out of 5 stars

I've been really pleased with the service provided, massively helpful to try frame before buying, sensible and helpful conversations around lens types, pros and cons, all of which allowed me to make... See more

Company replied

Rated 5 out of 5 stars

Have bought several pairs of prescription shooting glasses from them over the years, excellent products and customer support. Their CEO phoned me on a Sunday regarding a query about frame fit on a n... See more

Company replied

Rated 5 out of 5 stars

Purchased prescription cycling glasses and very happy with them. Order processed and delivered quickly. Prescription insert sent back, after a helpful phone call, to have an adjustment made to distanc... See more

Company replied


Company details

  1. Optician
  2. Glasses Store

Written by the company

With over 50 years experience, Optilabs are an independent optician and one of the UK’s leading manufacturers of prescription sports glasses. They manufacture all their lenses from their dedicated showroom and laboratory in South London. Customers can shop online or visit the showroom. Optilabs can provide glasses with single vision, varifocal or bifocal lenses. They can also help customers with a very strong prescription. Optilabs can provide eye-tests and a full range of opthalmic services from their showroom in Croydon. Their on-site lens lab can also reglaze your old or damaged lenses to give new life to a favourite pair of glasses. Optilabs are renowned for their superb customer service so please get in touch if you have any questions regarding their products or your specific requirements.


Contact info

4.8

Excellent

TrustScore 5 out of 5

159 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Edge frames with photochromic varifocals.

Really straightforward try and return service. Chose the Edge frames straight away. About a week later they came. Really impressed by the clarity and clearness of the lenses. I went with varifocals, as i really didnt fancy a line in the middle that getting bifocals would of meant. I was a bit worried, because they warn you that varifocals may distort your perception of things on the bike. I must say however, that I haven't noticed this in the slightest. I also went for photochromic lenses. These work brilliantly, and I have used them in the dark, down country lanes, with no problem. I got caught in a heavy shower too, and didn't experience any misting. I've also been on a long run in them, snd was very happy with the lack of movement on the face as I ran. All in all, a top buy. A very happy customer

February 26, 2025
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Reply from Optilabs

Hello David, thank you for your very kind remarks and positive feedback. I hope you continue to enjoy them.

Rated 5 out of 5 stars

Pleased First Time Customer

Helpfull advice before ordering, a great product professionally supplied - Thank you

March 4, 2025
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Reply from Optilabs

Many thanks Mr Malone for your kind remarks. We hope you will continue to enjoy them.

Rated 5 out of 5 stars

Great cycling glasses.

Great product. The best cycling prescription sun glasses I’ve had, and I’d certainly recommend this company to my friends, as indeed they were recommended to me. 😎

February 26, 2025
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Reply from Optilabs

Hello Dale, thank you so much for your very kind words. I hope you continue to enjoy them.

Rated 5 out of 5 stars

Great Service

Great Service
I was sent frames to try with free delivery and returns
Ordering was easy
The glasses and lenses are excellent
My last pair of prescription glasses from Optilabs are 10 years old and I still use them for swimming in the Sea.

February 22, 2025
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Reply from Optilabs

Thank you for your kind words. We hope you continue to enjoy them.

Rated 5 out of 5 stars

Faultless Performance!

Within 24 hours I had a call to clarify and advise me on my chosen option. A little over 48 hours later, my glasses arrived. Next day I used them at a clay shooting ground and they were spot-on!

February 21, 2025
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Reply from Optilabs

Thank you for your kind words. I hope you continue to enjoy them.

Rated 5 out of 5 stars

Great service

Great service, the glasses are light and comfortable. Tried them on my bicycle ride today and they made my cycling experience so much better. Arrived quicker than what was quoted.

February 21, 2025
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Reply from Optilabs

Thank you for your most kind remarks, I hope you continue to enjoy them on your rides.

Rated 5 out of 5 stars

Great service and product

My second pair of Optilabs glasses, even more choice of frames and lens options this time. Great product and competitive price compared to high street alternatives.
Bit of a hiccup with delivery but all resolved quickly with good communication.

March 6, 2025
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Reply from Optilabs

Tony, thank you so much for those kind words. Again my apologies for delivery problems but very pleased they were worth waiting for.

Rated 5 out of 5 stars

Great quality products

Great quality products

February 12, 2025
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Reply from Optilabs

Michael, many thanks for kind remark. We strive very hard to achieve the highest quality so your comment is all the more appreciated.

Rated 5 out of 5 stars

Great products, super service and fantastic prices

I was looking for a new pair of wraparound sunglasses for skiing, not always available in local opticians unless you go for something like Oakleys which are quite expensive!

I found Optilabs and was pleased to find that, not only do they offer a good range of suitable frames, they will also send you up to 3 sample pairs to try out for yourself first. I requested 3 different styles, which arrived promptly and well packaged and even included the correct postage to return them.

I selected a favourite style and returned them, also sending an older pair of my own for a reglaze quote.

My enquiry was handled extremely efficiently and I was very pleased with the prices quoted for both the new pair and the reglaze - in fact I got both, with the top of the range lenses in the new pair - for less than an equivalent pair of Oakleys.

My order was returned very quickly and I am delighted with both pairs. I will definitely be returning to Optilabs next time I need glasses.

January 24, 2025
Unprompted review
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Reply from Optilabs

Thank you so much for your very kind words. We all do try very hard to please our customers so this is especially appreciated. I will pass this on to all concerned who I know will be delighted.
Again many thanks.
Tony.

Rated 4 out of 5 stars

Can’t give a answer yet as still…

Can’t give a answer yet as still waiting delivery, but ordering wise was a good experience so hopefully my glasses when they arrive will be just as good.

February 5, 2025
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Reply from Optilabs

Thank you for your review Stephan. We are hoping that now some time has past, you are happy with your glasses. Please let us know if we can be any further help in the future.

Rated 5 out of 5 stars

Bought previous prescription cycling …

Bought previous prescription cycling glasses seven years ago, so used Optilabs again. Bought varifocal cycling glasses. Excellent service, used try before buy, arrived quickly. Ordered online, arrived within two weeks and appear good.

January 30, 2025
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Reply from Optilabs

Hello Mr Cummings,
Thank you so much for your very kind words. I do hope you continue to enjoy them.

Rated 5 out of 5 stars

I just like to say thank you for years

I just like to say thank you for years. I’ve been trying to look for the perfect Snooker glasses. I’ve been struggling for years. I’ve been trying to get multi focus lenses, I tried contact but nothing seem to be clearEverything seem to be clear now I’d like to say thank you very much Anthony Cook.

February 1, 2025
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Reply from Optilabs

Hello Mr Cook,
Thank you for your kind words. I am so please these have been successful, I hope you continue to find them helpful.

Rated 5 out of 5 stars

They have been great and helpful in my…

They have been great and helpful in my decision in making a choice for my prescription shooting glasses. Do to my prescription, I couldn’t find anyone in the US that could make my glasses at such a reasonable price and of such quality.
This is my second pair.

February 1, 2025
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Reply from Optilabs

I am so pleased you are happy with your shooting glasses. I hope you continue to enjoy them.

Rated 5 out of 5 stars

Great sports glasses

Great service got order in 10 working days had been told by high street opticians that I could not get wrap around type glasses in bi-focal

January 22, 2025
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Reply from Optilabs

Thank you so much for your kind words. I hope you will continue to enjoy them.

Rated 5 out of 5 stars

Great Service

I emailed Optilabs for 3 sample frames that arrived the next day (with full postage for the return). Having tried the samples in the comfort of my own home, I made my choice and ordered my new prescription glasses online.
3 days later I was wearing my third pair of Optilabs glasses.

January 28, 2025
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Reply from Optilabs

So pleased you’re happy with your latest pair of sports glasses. I hope you continue to enjoy them.

Rated 5 out of 5 stars

I've been wanting a pair of varifocal…

I've been wanting a pair of varifocal cycling glasses for some time now. Looked at various options and after reading reviews decided to try Optilabs. Best thing I've ever done and from start to finish the customer service has been excellent.
They sent out, foc, three pairs for me to try on and also paid for return postage.
The process of ordering online was easy and simple to do. I, initially, telephone to clarify a couple of details and a very pleasant and helpful lady reassured me and pointed me in the right direction.
Delivery was swift, taking less than two weeks. The glasses are just what I wanted and are faultless.
What more can I say? Fantastic!
Highly recommended.

November 13, 2024
Unprompted review
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Reply from Optilabs

Thank you so much for your review. We do hope you continue to enjoy our glasses and let us know if there is anything we can help with in the future.

Rated 5 out of 5 stars

Excellent service

Excellent service. Ordered a pair of prescription varifocal sports sunglasses through their website which was easy to use and intuitive. The sunglasses arrived several days within the quoted timescale and the workmanship was first class. Thank you Octilabs!

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

Faultless service and excellent value.

Faultless service and excellent value.
I've had two sets of bespoke varifocal inserts made up for my cycling glasses and the results were better than any other I have had in the past. Prices are very reasonable and extremely competitive. I wouldn't hesitate to recommend these people or use them again.

February 13, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, on Sunday last whilst shooting one of the lenses in my glasses became loose I rang optilabs first thing Monday and with no questions asked was told to send them to optilabs. On Wednesday morning I received them back fixed and at no charge.
What a great company and service

September 18, 2023
Unprompted review

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