Optima Reviews 

60
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

Totally shocking service. Nobody cares about anything. Nobody calls you. Everybody emails. Totally chaotic incompetant people.They literally thrown back 20 pages A4 vaccination proofs 50x times. I... See more

Rated 1 out of 5 stars

unimpressed. 15 minutes for a return to work assessment is simply not long enough, the staff seem to be just tick boxing and writing reports without adequately supporting or assessing. I found the nur... See more

Rated 1 out of 5 stars

Very frustrating! I have been asked for documents several times and have sent them three times now! Also, I have received an email saying your occupational health assessment for a new job has been c... See more

Rated 5 out of 5 stars

The guys who came and changed our boiler, added a new radiator, removed all pipework and tanks, oh and plus an outside tap were brilliant. They worked efficiently, quickly and tidily. I was going to... See more

Company details

  1. Gas Installation Service

Information provided by various external sources

Installing new boilers in the Milton Keynes area. Our objective is simple. To help you heat your home so that you’re warmer and have lower energy bills. We want to provide a reliable, highly professional service, at a value for money price. We bring a new professionalism to the world of heating installations. Our engineers are all Gas Safe registered and fully employed by Optima. They turn up on time, they look smart, their van is preloaded with all the items they need, and they take care in the level of finish they achieve. Optima is part of National Energy Services, a company with over 30 years’ experience in making buildings more energy efficient.


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1.5

Bad

TrustScore 1.5 out of 5

60 reviews

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1.5

All reviews

(60)

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Rated 5 out of 5 stars

Fantastic service, highly recommended!

New combi boiler installation. Cylinder removal. New radiators installed.
“We got quotes from three companies for this work. Optima' s surveyor was by far the most informative. Their quote was very fair and properly detailed. The work was carried out to a very high standard and the engineers took time to listen and act upon our detailed requirements. Over the course of the installation we had four engineers work on the job. They were all great guys - tidy, polite, friendly and extremely professional. Our new heating system is working beautifully. I would not hesitate to recommend them.”

May 28, 2017
Unprompted review
Rated 5 out of 5 stars

Optima are worth looking at.

This is a different company. Initially send a surveyor to check the details of the job. We had a boiler replaced and they found three additional issues (gas supply too small, condensate drain needed to be checked and a gas fire would need to be reconnected and tested). This person was with us for an hour and a half and photographed all mechanical and electrical issues including our connected "Nest", the pump and radiators.
In the end we got a comprehensive quote including all that needed to be done.
We had five quotes. Only two discovered the pipe size. Only one came into the house to check the condition of radiators and pump. Only one asked about the "Nest". All except Optima asked which boiler we wanted (as if we would know!). Optima only offered Worcester/Bosch because it was the most reliable and had the best warranty experienced.
In the end they were the second lowest quote.

May 26, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent Quotation for a Top Quality Boiler

Excellent quotation from Andy for a top quality Worcester Compact Combi Boiler. The engineers, Harry and Tom did a good job fitting the boiler and laying a new gas pipe to the boiler. The old immersion heater was removed, as well as the water tanks in the loft. The radiators were cleaned out and thermostatic valves were fitted. A Nest controller was fitted and two filters. All included in the quoted price! All the staff were helpful and friendly, including the receptionists. I would thoroughly recommend using this company.

May 18, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service

Optima did an excellent job installing our new boiler. The quote was very competitive and the installation team was efficient, professional and friendly. I would definitely recommend Optima.

April 27, 2017
Unprompted review
Rated 5 out of 5 stars

We had a new boiler fitted by Optima …

We had a new boiler fitted by Optima and the work was completed in a day, considering they had to increase the gas pipe size to 22mm and re-route it from the garage where the meter is and all the was round the house to where the boiler would be situated inside. The installers were very careful not to damage anything whilst working and dust sheets were laid everywhere. I have no hesitation in thoroughly recommending Optima.

April 3, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent Company optima heating service

This Company provided me with an Excellent service and work provided , by their Engineers was Excellent on the day .

10/10 lovely people , very considerate and I would recommend them , also their Customer Service . I was very please with this company .

March 29, 2017
Unprompted review
Rated 5 out of 5 stars

Competitive quote

Competitive quote, installation team polite and efficient, dealt with minor problems with no fuss, left everything clean and tidy. Excellent follow up to ensure I was satisfied.

March 29, 2017
Unprompted review
Rated 5 out of 5 stars

Boiler installation

Our boiler broke in the middle of winter. they, base near our office, promptly visited us and provide quote on site. Installation was in two week time which is understandable due to the season. All done.

March 3, 2017
Unprompted review
Rated 5 out of 5 stars

Boiler Replacement

Optima was the best of 5 quotes for the boiler I want to have installed. they were not the cheapest but definitely the best value with their aftercare. They took less than half a day to fit and left the installation very clean and tidy.

March 3, 2017
Unprompted review
Rated 5 out of 5 stars

Very satisfied customer

Friendly, efficient and respectful. They delivered an excellent, competitively priced central heating system, better than their rivals and totally recommended - a very happy customer.

February 23, 2017
Unprompted review
Rated 5 out of 5 stars

Great service with a smile

The guys who came and changed our boiler, added a new radiator, removed all pipework and tanks, oh and plus an outside tap were brilliant. They worked efficiently, quickly and tidily. I was going to use British Gas but decided to use a local company and it was the best choice ever.

Thanks Optima, your knowledge and expertise was exactly what we were looking for at the right price.

February 10, 2017
Unprompted review
Rated 5 out of 5 stars

Very happy customer

I'm very happy with all aspects of my recent installation from Optima. From the initial consultation, follow up calls from their office and the actual work carried out. All staff were professional, listened to what I wanted to achieve and explained everything well.
The price was extremely competitive and having a Worcester boiler fitted has given me peace of mind as they are long established.
I would recommend Optima to anyone considering having a new boiler/heating system fitted although I understand they also do servicing and repair work too.

February 10, 2017
Unprompted review
Rated 5 out of 5 stars

High Standard of Workmanship

We had a new gas boiler, water cylinder, thermostatic valves and new Nest controller installed in 3 days. The work was carried out exactly how we wanted, and the team cleared up everyday without any problems.

February 4, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service, best price of 3 quotes.

Tom was very professional and helpful during my initial meeting. The guys who installed the boiler and removed my old tank were quick, organised and methodical and they even supplied some fan heaters to keep us warm while the boiler was out of action. Would definitely recommend Optima.

February 3, 2017
Unprompted review

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