Fraud scammer I had buy ticket with extra money as compare to airline website I raise dispute They refund the ticket without informing me At airport Airline informed your ticket is refun... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Worst customer support. I had 10 passes for OmanAir. The Airlines stopped operating on the route purchased for. The refund was promised with 5-7 days but not refunded yet. Everytime I contact the... See more
I would like to sincerely thank Jennifer from Optiontown’s Customer Care team for her outstanding support. The flight package I needed had a rather complex configuration, but she patiently stayed wit... See more
Company replied
It was quite disturbing to find out that I couldn't use my Kenya Airways passes due to (most likely) some kind of negligence or noncompliance on their part. After being frustrated that it seemed I cou... See more
Company details
Information provided by various external sources
Optiontown is a pioneer in the world of travel options. Our vision is to develop unique and innovative travel options that help to optimize value for both travelers and travel providers. Built using our patented technologies, our revolutionary product portfolio includes the Upgrade Travel Option (UTo, pronounced as 'You Too'), the Empty Seat Option (ESo), the Flight Pass Option(FPo), the Flexibility Reward Option (FRo), the Multiple Booking Option (MBo),the Preferred Flight Option (PFo), the Preferred Seat Option (PSo), the Lounge Access Option (LAo) and the Extra Baggage Option (XBo). Our unique technologies are based upon concurrent optimization for travelers and travel providers. Our optimization approach concentrates on the overall value for the parties involved rather than simply on a specific product or service. Visit https://www.optiontown.com/jsp/MTP/MTP_About_Us.jsp
Contact info
P. O. Box 42, 02032, East Walpole, United States
- +16179778128
- customercare@optiontown.com
- www.optiontown.com
3.2
Average
575 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am very happy with the service i…
I am very happy with the service i received and the patience and kindness with which i was dealt with, thank you again
March 10, 2022
Unprompted review
MONEY not REFUNDED
Worst customer support.
I had 10 passes for OmanAir. The Airlines stopped operating on the route purchased for.
The refund was promised with 5-7 days but not refunded yet. Everytime I contact the customer service they give a common response that the team is working on will get back to me within 24 to 48 hours but that never happens.
Please beware guys before you run behind Optiontown to get your MONEY BACK
March 9, 2022
Unprompted review
Really fill very comfortable to contact…
Really fill very comfortable to contact giving 7 star
March 8, 2022
Unprompted review
Option town services are excellent and…
Option town services are excellent and very customer helping services they provide ,over all the service is 5 Star
March 7, 2022
Unprompted review
I have received excellent customer…
I have received excellent customer service and my requests dealt with promptly.
March 4, 2022
Unprompted review
very supportive and immediate response
March 3, 2022
Unprompted review
I received excellent service from the…
I received excellent service from the customer care team. I am in a foreign country and had to cancel my flight back home in Dec 2021 due to unavoidable circumstances. Option town was kind enough to extend my flight pass period and even issue me another ticket on my preferred date. And they did this with very prompt and courteous replies
March 1, 2022
Unprompted review
Prompt service & excellent feedback…
Prompt service & excellent feedback from the customer care team. All the best for the good services to continue
February 28, 2022
Unprompted review
Eased out of hitches
I had some hitches navigating the site, I sent out an email to customer service, help was at hand within minutes. Very clear and concise communication on what I should do to complete the task I was undertaking. Eventually, the customer service officer that I was in correspondence with carried out the task for me. I really appreciate that gesture. Keep it up Optiontown, and I shall keep it right here!
February 26, 2022
Unprompted review
Very efficient
Very efficient, prompt and humane.
I am ever happy to have dealings with OPTIONTOWN
February 23, 2022
Unprompted review
Quick and helpful
very helpful customer service.
help me a lot of my VTL Question
February 21, 2022
Unprompted review
I rebook my ticket easily in just a few…
I rebook my ticket easily in just a few minutes thru optiontown chatbox. Thanks a lot Victor.
February 14, 2022
Unprompted review
I got an issue with making booking…
I got an issue with making booking date...
The good support I got from the customer service team helps me to get my issue resolved in a minimum time.
February 11, 2022
Unprompted review
Excellent service
It is now 3 years, i am in touch with option town. Their service is excellent. They are very much caring the customers. I will give them 5 stars
February 8, 2022
Unprompted review
Beware
Beware their unacceptable customer service. In Sept 2021 I asked to be refunded the rest of my flight pass (with British Airways)which was expiring end of year due to inability to use flights during Covid. It’s now Feb 2022 and I’ve yet to receive my refund. I received an email in Dec saying my refund was initiated and would be paid , and I’ve contacted them a few times in the weeks in between. I’m still waiting while they are looking in to it. I also tried to contact BA directly who is completely unable to help and just passes you back to Optiontown. I’m stuck in a sick loop for the better part of 6m and am out of pocket over £600. Never again would I trust them with my money.
February 7, 2022
Unprompted review
Honestly it’s as great and easy as it…
Honestly it’s as great and easy as it seems. Booking was smooth and easy. Interface is easy to use. Customer support very responsive. We travelled as a family of 5 and I our return flight my wife tested positive and wasn’t able to board the flight. Just contacted optiontown online chat, they only asked for the test result and new date and in less than 24 hours her rebooking was confirmed and emailed me the new resrvation number.
Trust it’s as good as it looks and no hidden catches. Enjoy and don’t hesitate to use.
Thanks
January 22, 2022
Unprompted review
The best for many flight bookings and…
The best for many flight bookings and customer service.
Always replies to emails on time.
Used for three years without any challenge.
January 20, 2022
Unprompted review
Very supportive and cooperative team
I need to modify my flight booking, customer care and online chating team were very professional, supportive and responsive team.
Thank you All
January 20, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.