Optiontown Reviews 575

Excellent service by the staff over whatsapp. The online chat takes long to respond.

Extremely helpful custom service! Good job!

Pretty sure this is a Scam.

All good review seem to be written by Optiontown off fake accounts. I bought a pass and it's been "under financial review" for a few days now. The contact number doesn't work and they have not sent me a single email.

It worth saying: best service ever.Reliability and quick response service is what makes it valuable deal in addition to their timely action on any query you raise

The Singapore airlines deal is a complete rip off - flights are way more expensive (if not impossible to book) - and not to mention the appalling customer service. You’re better off booking directly from the airlines.

Lousy they never answer or solve problems and always keep lying . No phone to call , no one on chat. Avoid at all
Costs

Excellent customer service, very responsive

Optiontown keeps amazing me ; it was my second purchase , and I had made a silly mistake. But they help me rectify it and gave me what I needed.

Special thanks to a certain Kelly , who was so professional.

Really very very bad experience:
- I bough 12 flights: Lost 6 flights even the flight was cancelled by the airline(RJ) in the beginning of Covid-19 pandemic. Optiontown simply said the RJ refused.
- They broke conditions specifically with respect to availability and booking in the same price during the advanced booking period.
- Every time you do a change you have to pay.
- Problem in online Services. Sometimes you do booking or a change and things disappear; then start the process of contacting them to solve the issue. Happened several times.

- loosing 6 flights and paying differences and other things, the price became double normal. Not to forget the headache and wasting time, specially not always respond in proper time, specially by phone.
Therefore, I will never buy through this site and I do not encourage any one to do so.

Everything mentioned above was documented with screenshots and sent to the Optiontown.

In Brief sorry to say it was very bad experience for me.

Kind regards.
Mohammad Mahmoud

Flight pass becames more exlensive and almost close to the normal flight charge. But not bad as long as it has diffrence.
I have recieved a very satisfactory customer service.
I dont know if mentioning names would be convienient to the web, but i would to thank option town team and especial thanks to miss Kelly!!🙏🙏

This website has a number of signs indicating you'll be scammed. Firstly, it's very difficult to find details of the registered company behind this service and in my experience, when a company hides details about themselves you need to beware. Secondly, the prices quoted for flight passes are excluding "taxes and fees" - I chatted with support and Victor said indicative tax amounts would be added to the website in a few hours (needless to say, the website still doesn't give an indication of these additional costs and it's a few days later).
I think it's safer to stay away from this site. It appears, from other people's negative reviews, that if anything goes wrong and you need after sales service, you'll end up waiting and out of pocket.

I am very happy about your service
specially the guy who followed my case is awesome ,
5 star service i got

God bless you more

Optiontown really cares for its customers as they replied only a minute after I've expressed my urgent concerns via Facebook messenger. 5/5 customer service, thanks for Barry from Optiontown for catering to my request.

I was very impressed of Option town quick response to my booking issue on Royal Jordanian .
Customer care team on Option- town was professional and helpful more than the Airlines itself .
Thank you Option town and keep it up.

Very nice experience. I enjoyed buying from optiontown. They are very helpfull.

Very good service, very good and helpful team, caring about customers,I will keep using flight pass for my future travels.

I was able to clarify all my queries related to oman air option town flight passes . The team was very supportive . Their service was very good .

i have a problem with my booking, the live chat is very use full and very supportive

Hard to reach customer service

Flightpass is good but customer service is hard to reach. I sent an email, whatsapp, called thailand, australia and Singapore numbers and no response. It took me a day just trying to reach them. I got lucky with fb messenger. Someone replied and the person was very helpful. Gave a solution right away. Hope they can improve the call centers and email responses.