Over the last couple of years an alternate supplier had been charging. Howeverit turned out we were actually an Opus customer. A huge muddle and Opus customer service - the lovely Elaina walked and... See more
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There was some confusion over my bill when I moved into a new property Gemma Redmond listen to my complaint and was able to arrange a compromise which I was really grateful for it was good to be he... See more
Company replied
Just had a call back from Opus after my initial concerns and I cant fault Durrani. He Explained everything so clearly with me and sorted every problem and concern I have. Everyone should use peop... See more
Following the death of one of our Directors, I needed to gain access to the Opus Account. I was expecting it to be much more difficult but Sophie asked the questions and then checked the answers to... See more
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Company details
About Opus Energy
Written by the company
Opus Energy is a leading renewable business energy specialist. We’ve supplied small to medium UK businesses and other organisations since 2002 and currently power thousand of UK premises.
We pride ourselves on providing exceptional customer service and getting it right first time.
We want to make managing our customers' energy easier. Our easy-to-use online portal “My Opus Energy” allows you to view and upload meter readings across multiple sites, search and download invoices and track your energy usage. Anywhere, any place and at any time.
We’re installing the latest generation of smart meters across the UK. Plus with our ‘My Smart Energy’ app and portal customers can view and manage their smart meter usage across multiple sites.
Based in Northampton we employ people from the local area and beyond, offering apprentice schemes and providing flexible employment opportunities for both new-to-industry and more experienced individuals.
Sustainability is at the heart of what we do. We’ve installed LEDs, solar panels and electric vehicle charge points at our office. What’s more, we’re committed to helping our customers reach their sustainability goals by supplying renewable source electricity.
As part of Drax Group, we’re integral to the UK energy system. Drax runs the UK’s biggest single-site renewable power generation plant and was the world’s first business to announce its aim to be carbon negative by 2030.
Find out more at www.opusenergy.com
We pride ourselves on providing exceptional customer service and getting it right first time.
We want to make managing our customers' energy easier. Our easy-to-use online portal “My Opus Energy” allows you to view and upload meter readings across multiple sites, search and download invoices and track your energy usage. Anywhere, any place and at any time.
We’re installing the latest generation of smart meters across the UK. Plus with our ‘My Smart Energy’ app and portal customers can view and manage their smart meter usage across multiple sites.
Based in Northampton we employ people from the local area and beyond, offering apprentice schemes and providing flexible employment opportunities for both new-to-industry and more experienced individuals.
Sustainability is at the heart of what we do. We’ve installed LEDs, solar panels and electric vehicle charge points at our office. What’s more, we’re committed to helping our customers reach their sustainability goals by supplying renewable source electricity.
As part of Drax Group, we’re integral to the UK energy system. Drax runs the UK’s biggest single-site renewable power generation plant and was the world’s first business to announce its aim to be carbon negative by 2030.
Find out more at www.opusenergy.com
Contact info
Opus Energy House, The Lakes, NN4 7YD, Northampton, United Kingdom
- 01604 673 100
- contactus@opusenergy.com
- www.opusenergy.com
4.3
Excellent
8K reviews
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dan Fowler - 5 star agent
Dan Fowler was efficient, knowledgeable, friendly and helpful. He resolved the query quickly and with the minimum of fuss.
June 25, 2024
Unprompted review
Reply from Opus Energy
Hi , Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Sven was incredibly helpful
Sven was incredibly helpful. He answered all my questions and was able to resolve all my issues and direct me to sign up for a 12 month contract. I am grateful for his service
June 25, 2024
Unprompted review
Reply from Opus Energy
Hi Amanda, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Scam central they use various dodgy…
Scam central they use various dodgy agent Bionic is one who sell your account to the highest bidder. Opus are one of those who tender out and pay bionic you are a pawn passed around to the highest bidder
June 24, 2024
Unprompted review
Reply from Opus Energy
Hi, I'm sorry to see your unhappy. I've requested further information from you so I can get a member of our Energy Relationship Team to get in touch. Thanks, Kelly.
courtnie-jade resolved my query…
courtnie-jade resolved my query smoothly -professional and efficient- sending me a breakdown of all invoices
June 24, 2024
Unprompted review
Reply from Opus Energy
Hi Claire, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Lewis Sinclair at Opus Energy was very…
Lewis Sinclair at Opus Energy was very helpful. He did all he could to answer my query, was clear and concise in the information he provided and had a very relaxed and friendly telephone manner.
June 24, 2024
Unprompted review
Reply from Opus Energy
Hi Jan, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Dean Garfirth has been wonderful
Dean Garfirth has been wonderful. Although due complications on a new connection that we took over, he guided us thru that whole process and ensured an amicable solution was reached.
June 24, 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Simon was very good at working through…
Simon was very good at working through an issue on my account with me. I was very grateful to him for all his help.
June 17, 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Reply from Opus Energy
Hi Roy, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
After a series of phone calls and…
After a series of phone calls and getting no where with this company. The gent i got on the phone today was nothing but helpful and helped me get my account sorted in less than 20 mins. Thank you for your time and effort!
June 24, 2024
Unprompted review
Reply from Opus Energy
Hi Callum, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
The experience was amazing
The experience was amazing. Very attend to my queries and with eficitience patience , with professional behaviour solve my situation. The top of the customer services I try!!! Polly T
June 24, 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
very quick service to sort issue
June 24, 2024
Unprompted review
Reply from Opus Energy
Hi Alex, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Excellent service
Opus Energy,s service has been excellent. They quickly resolved my billing issue and helped me manage my account easily. I highly recommend their energy services for any business.
June 11, 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Tapiwa opus energy…
Was assisted by Tapi and he was so helpful. He was so helpful and he made sure that everything I needed was sorted. He even promised to make a follow up for me if the things I need are not done in time.
June 21, 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Getting help for settling a bill
I am very happy with the company employee fayza. She really helped to settle my bill and took her time to understand my problem and tried her very best using different sources to help me. Without her help, I would not have resolved my issue. I hope her efforts are recognised by her seniors and she is offered greater opportunities. Thanks a lot.
June 21, 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
When the complaint finally got involved…
When the complaint finally got involved everything started to process. The person dealing with the case complaint, completely owned it, and worked very hard to resolve the position to a satisfactory conclusion.
June 20, 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Emma
A very positive experience
Following the death of one of our Directors, I needed to gain access to the Opus Account. I was expecting it to be much more difficult but Sophie asked the questions and then checked the answers to confirm I could gain access.
The whole process took less than 30 minutes, including a 15 minute wait before my call was answered.
This interaction with Opus Energy has been very positive and I can now manage our account online.
Thank you Opus, and thank you Sophie.
June 21, 2024
Unprompted review
Reply from Opus Energy
Hi Nigel, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Emma
Efficient service
I spoke to Doris Gerard who immediately dealt with my issue to do with invoicing, she was polite, thorough and did what she said she would do.
So much easier than talking to Scottish Power!
June 21, 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Emma
Bunmi was very helpful
Bunmi was very helpful, polite and knowledgeable. She listened to the issues we've been having, took notes and was very helpful in resolving all of my queries. She was very thorough and at the end of the call made sure that I totally understood what would happen next. She is a credit to your company.
June 21, 2024
Unprompted review
Reply from Opus Energy
Hi Laurie, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Emma
Very clear and helpful
Very clear and helpful
Nice to speak to some one who knows what they are doing
Excellent 😊
June 20, 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Emma
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