Over the last couple of years an alternate supplier had been charging. Howeverit turned out we were actually an Opus customer. A huge muddle and Opus customer service - the lovely Elaina walked and... See more
Company replied
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There was some confusion over my bill when I moved into a new property Gemma Redmond listen to my complaint and was able to arrange a compromise which I was really grateful for it was good to be he... See more
Company replied
Just had a call back from Opus after my initial concerns and I cant fault Durrani. He Explained everything so clearly with me and sorted every problem and concern I have. Everyone should use peop... See more
Following the death of one of our Directors, I needed to gain access to the Opus Account. I was expecting it to be much more difficult but Sophie asked the questions and then checked the answers to... See more
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Company details
About Opus Energy
Written by the company
Opus Energy is a leading renewable business energy specialist. We’ve supplied small to medium UK businesses and other organisations since 2002 and currently power thousand of UK premises.
We pride ourselves on providing exceptional customer service and getting it right first time.
We want to make managing our customers' energy easier. Our easy-to-use online portal “My Opus Energy” allows you to view and upload meter readings across multiple sites, search and download invoices and track your energy usage. Anywhere, any place and at any time.
We’re installing the latest generation of smart meters across the UK. Plus with our ‘My Smart Energy’ app and portal customers can view and manage their smart meter usage across multiple sites.
Based in Northampton we employ people from the local area and beyond, offering apprentice schemes and providing flexible employment opportunities for both new-to-industry and more experienced individuals.
Sustainability is at the heart of what we do. We’ve installed LEDs, solar panels and electric vehicle charge points at our office. What’s more, we’re committed to helping our customers reach their sustainability goals by supplying renewable source electricity.
As part of Drax Group, we’re integral to the UK energy system. Drax runs the UK’s biggest single-site renewable power generation plant and was the world’s first business to announce its aim to be carbon negative by 2030.
Find out more at www.opusenergy.com
We pride ourselves on providing exceptional customer service and getting it right first time.
We want to make managing our customers' energy easier. Our easy-to-use online portal “My Opus Energy” allows you to view and upload meter readings across multiple sites, search and download invoices and track your energy usage. Anywhere, any place and at any time.
We’re installing the latest generation of smart meters across the UK. Plus with our ‘My Smart Energy’ app and portal customers can view and manage their smart meter usage across multiple sites.
Based in Northampton we employ people from the local area and beyond, offering apprentice schemes and providing flexible employment opportunities for both new-to-industry and more experienced individuals.
Sustainability is at the heart of what we do. We’ve installed LEDs, solar panels and electric vehicle charge points at our office. What’s more, we’re committed to helping our customers reach their sustainability goals by supplying renewable source electricity.
As part of Drax Group, we’re integral to the UK energy system. Drax runs the UK’s biggest single-site renewable power generation plant and was the world’s first business to announce its aim to be carbon negative by 2030.
Find out more at www.opusenergy.com
Contact info
Opus Energy House, The Lakes, NN4 7YD, Northampton, United Kingdom
- 01604 673 100
- contactus@opusenergy.com
- www.opusenergy.com
4.3
Excellent
8K reviews
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dreadful experience
Dreadful unhelpful unprofessional experience with OPUS over a prolonged period. Unexplained inhouse account adjustments, not transparent. Emailed enquiries went unanswered and are now being deleted upon receipt without being opened.
September 25, 2024
Unprompted review
Reply from Opus Energy
Hi Noelle,
We are sorry to hear about your concerns.
I have sent you a message to request additional information.
Thanks,
Gavin
I have bad experience
I have bad experience. I just took over a business couple of months ago and I give the meter reading date that I enter. Are you by mistake wrong date then after I called them I change the date but they said we can change the date and they charge me £6500 and because of the wrong date they charging me 6500 for old tenant they only returning 4000 I’m trying to contact them many times try to explain they don’t listen is very bad company. I’m just trying to understand when is I’m taking over an opus energy billing me six thousand five hundred for the same date same meter reading opus energy returning other person four thousand pound exactly same date for me to reading this is a rip off company.
…. What can I do to you can contact me shall I share my email address here? Phone number here? How can you contact me? Can you let me know?
May 26, 2024
Unprompted review
Reply from Opus Energy
Hi Bilal,
We are sorry to hear about your concerns.
We would like to look into this for you, so we have sent you a message for further information.
Thanks,
Gavin
Rachel Poulter was very very good
Rachel Poulter was very very good, she took all my details down and said the system was down but she would ring me back, she rang within 10 minutes and sorted my issue out, She was 10 out of 10 and more
September 25, 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
I don't understand why the company…
I don't understand why the company always makes mistakes and takes more money! However, they never make mistakes when it comes to withdrawing money from our accounts! I am glad that this company will be eliminated forever.
September 25, 2024
Unprompted review
Reply from Opus Energy
Hi Sheyda,
I'm sorry to hear about your concerns.
I have sent you a message for further information if assistance is required.
Thanks,
Gavin
Dreadful company
Dreadful company. Supplied the electric when we moved into our premises. The rates were outrageous. When we moved to a supplier with more reasonable rates they messed up our estimated bill meaning we owed hundreds of pounds unexpectedly. Then after inviting us to pay it in three instalments they passed the account to a debt collection agency! I just paid it in full and will never deal with Opus again.
September 23, 2024
Unprompted review
Reply from Opus Energy
Hi Natasha,
I'm sorry to hear about your concerns.
We have sent you a message to request further information if any assistance is required.
Thanks,
Gavin
Meter error quickly corrected
An error occurred when our meter was swapped over to a smart meter.
This error was spotted and very quickly corrected by Nadir, who was polite and re-assuring throughout the complete process.
September 20, 2024
Unprompted review
Reply from Opus Energy
Hi Graham, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Cheeky company and very poor customer service
Opus Energy owes us a pathetic amount of money from an overcharge, and after months of chasing them, they still haven't refunded us! Every time we contact them, they dish out a new excuse, dragging this process on and on. If you're thinking of using Opus Energy, don’t! Their so-called "cheaper" prices are a trap—they’ll make you suffer when you try to leave. This company is nothing but cheeky and dishonest, and I deeply regret ever trusting them. Save yourself the pain and go with a bigger, reliable supplier!
September 20, 2024
Unprompted review
Reply from Opus Energy
Hi Jun,
I'm sorry to see here about this issue and the outstanding concerns relating to a potential refund.
I have sent you a request for more information so that we can look into this.
Thanks,
Gavin
Thank You Eva!
Full marks to Eva for taking the time to resolve a simple invoicing error which should been resolve 6 months ago. Thank you!
September 18, 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Eva has been so helpful in assisting us…
Eva has been so helpful in assisting us in sorting out historic invoicing. She is very patient and considerate.
Thank you!
September 19, 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Thoroughly professional to the end.
Even though the staff have all been made redundant, they still manage to provide strong support to the end user - particularly Janette Poulter who completely remedied my query.
September 18, 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Kerry from Opus has been so good the…
Kerry from Opus has been so good the best so helpfull, opus on its own has been really good been with them for 5 years never a single problem
But Kerry is a superstar!
September 17, 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Janette was brilliant
Janette was brilliant, sorted out my final bill copy no problem.
September 17, 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Kerri was a star
Kerri was very helpful with my awkward problem,she's guided me to next steps.
September 17, 2024
Unprompted review
Reply from Opus Energy
Hi Jen, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Consistent great customer support
Sadly our church business account has been recently transferred from Opus Energy, but this did not change the high level of customer support provided to me by Megan Tyler. Her professionalism, efficiency and politeness are what has made doing business with Opus Energy so good. Thank you.
September 17, 2024
Unprompted review
Reply from Opus Energy
Hi Roger, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Thank you Kerri
Had a very productive conversation with Kerri Griffin this afternoon. She was extremely knowledgable and so very helpful
September 16, 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Queen Eva
Eva was super helpful and efficient in resolving my long standing issue
September 16, 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Great Service!
Megan was sympathetic and responded within minutes to the issue I raised - our electricity invoices not being on Opus Energy's portal.
Well done!
September 16, 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Calm with customers
Eva was very patient and we got to the bottom of my issue and it was resolved. Thank you Eva.
I would never use Opus again as their systems need some serious updating, however, luckily for them they have very patient customer service operatives who help manage the pathway until the contract comes to an end.
September 12, 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 4* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Having spoken to 4 people previously…
Having spoken to 4 people previously and spent 4hrs and 6 minutes in total on hold and got nowhere.Janet was absolutely amazing,she took time and sorted out the issues.
September 11, 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Good service this time
Spoke to Eva Aurrecoechea Hernandez who was very efficient and provided me with the info I needed and replied to further emails very promptly. It's a shame all of OPUS isn't as efficient. Trying to do a Change of Tenancy has been painful - now with EDF
September 10, 2024
Unprompted review
Reply from Opus Energy
Hi Karen, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
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