Over the last couple of years an alternate supplier had been charging. Howeverit turned out we were actually an Opus customer. A huge muddle and Opus customer service - the lovely Elaina walked and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
There was some confusion over my bill when I moved into a new property Gemma Redmond listen to my complaint and was able to arrange a compromise which I was really grateful for it was good to be he... See more
Company replied
Just had a call back from Opus after my initial concerns and I cant fault Durrani. He Explained everything so clearly with me and sorted every problem and concern I have. Everyone should use peop... See more
Following the death of one of our Directors, I needed to gain access to the Opus Account. I was expecting it to be much more difficult but Sophie asked the questions and then checked the answers to... See more
Company replied
Company details
About Opus Energy
Written by the company
Opus Energy is a leading renewable business energy specialist. We’ve supplied small to medium UK businesses and other organisations since 2002 and currently power thousand of UK premises.
We pride ourselves on providing exceptional customer service and getting it right first time.
We want to make managing our customers' energy easier. Our easy-to-use online portal “My Opus Energy” allows you to view and upload meter readings across multiple sites, search and download invoices and track your energy usage. Anywhere, any place and at any time.
We’re installing the latest generation of smart meters across the UK. Plus with our ‘My Smart Energy’ app and portal customers can view and manage their smart meter usage across multiple sites.
Based in Northampton we employ people from the local area and beyond, offering apprentice schemes and providing flexible employment opportunities for both new-to-industry and more experienced individuals.
Sustainability is at the heart of what we do. We’ve installed LEDs, solar panels and electric vehicle charge points at our office. What’s more, we’re committed to helping our customers reach their sustainability goals by supplying renewable source electricity.
As part of Drax Group, we’re integral to the UK energy system. Drax runs the UK’s biggest single-site renewable power generation plant and was the world’s first business to announce its aim to be carbon negative by 2030.
Find out more at www.opusenergy.com
We pride ourselves on providing exceptional customer service and getting it right first time.
We want to make managing our customers' energy easier. Our easy-to-use online portal “My Opus Energy” allows you to view and upload meter readings across multiple sites, search and download invoices and track your energy usage. Anywhere, any place and at any time.
We’re installing the latest generation of smart meters across the UK. Plus with our ‘My Smart Energy’ app and portal customers can view and manage their smart meter usage across multiple sites.
Based in Northampton we employ people from the local area and beyond, offering apprentice schemes and providing flexible employment opportunities for both new-to-industry and more experienced individuals.
Sustainability is at the heart of what we do. We’ve installed LEDs, solar panels and electric vehicle charge points at our office. What’s more, we’re committed to helping our customers reach their sustainability goals by supplying renewable source electricity.
As part of Drax Group, we’re integral to the UK energy system. Drax runs the UK’s biggest single-site renewable power generation plant and was the world’s first business to announce its aim to be carbon negative by 2030.
Find out more at www.opusenergy.com
Contact info
Opus Energy House, The Lakes, NN4 7YD, Northampton, United Kingdom
- 01604 673 100
- contactus@opusenergy.com
- www.opusenergy.com
4.3
Excellent
8K reviews
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really enjoyed talking to Kerri (?) She…
Really enjoyed talking to Kerri (?) She was really professional yet fun and sorted everything for me. What more could I want. Thank you
August 19, 2024
Unprompted review
Reply from Opus Energy
Hi Nick, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
customer service
I recently spoke to Eva of customer service. I had alot of detailed questions to ask her. I found her really helpful, informative, friendly and patient.
August 19, 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Sham was very helpful and fixed my…
Sham was very helpful and fixed my issue within minutes.
Thank you
August 19, 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Reply from Opus Energy
Hi Bez, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Our time under contract wiOur time under contract with Opus Energy was truly horrible. We constantly faced harassment and threats, and payments were deliberately not updated. We were consistently over
Our time under contract with Opus Energy was truly horrible. We constantly faced harassment and threats, and payments were deliberately not updated. We were consistently overcharged, and the overall service was abysmal. In all our years of business, dealing with various suppliers, we've never encountered such a poor level of service. Trusting the agent who sold us on Opus Energy was a mistake, but thankfully, we are finally free as we transition our account to another supplier.
August 19, 2024
Unprompted review
Reply from Opus Energy
Hi,
I'm sorry to hear about your concerns regarding the service received from us.
I have sent you a message to request further information if there is any outstanding matters to resolve.
Thanks,
Gavin
Eva was very helpful and understanding
Eva was very helpful and understanding, resolving our problem very quickly.
August 16, 2024
Unprompted review
Reply from Opus Energy
Hi Heather, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
ALI KHALID IS A SUPER PERSON
ALI KHALID IS A SUPER PERSON
HE SORT MY ISSUE ON THE CALL AND DEAL WITH ME VERY POLITE AND HE IS DOING GREAT HELP
HE IS ALSO VERY HARDWORK BECAUSE HE SORT MY ISSUE ON THE ONE CALL.
THANK YOU VERY MUCH MR.ALI KHALID
August 16, 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Kerri was absolutely brilliant
Kerri was absolutely brilliant, very kind and helpful
August 16, 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Bad Experience
Bad Experience! A Nightmare begun since we left Opus last Year June. After submitting Gas/Elect Meter Readings to them, we requested both final Bills, unfortunately, Opus Energy didn’t closed our account immediately and issues a final bills to us, they issued us July, August Bills to us to pay for, We believe that we shouldn’t be paid for. meanwhile they put us into Debt situation and two Debt collection companies has been involved during this three months period, Then we made a complaints against them on Trustpilot, which they issued us with both final bills and apologies. We then made payment immediately, we thought that was OVER but it ISN’T . We continuously received unrelated emails, which was unable to be downloaded. We received a Debt collection company Phone call in this morning, asking us to pay £ 24.84 and £ £295.53. It was so Annoying and such Harassment. Do not get involved with them, BE AWARE!!!
August 16, 2024
Unprompted review
Reply from Opus Energy
Hello,
We're sorry to hear about the issues your having.
We're currently conducting a review of your account and will reach out shortly to discuss this further.
Thanks,
Jack
Eva Aurrecoechea
Eva Aurrecoechea Hernandez was clear precise and swift in solving the concern I had. Very polite and understanding even when i was having connection issues over the phone.
August 15, 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
I had to pay £72.58 this month and I…
I had to pay £72.58 this month and I am only paying the standing charge as I am selling the shop and nobody is in there Last month I paid £57 so why the difference Mrs Bunch
August 15, 2024
Unprompted review
Reply from Opus Energy
Hi Irene,
I am sorry that you have invoice concerns.
I will be in contact today to discuss this with you.
Thanks,
Gavin
Very helpful indeed
Very helpful indeed. Sorted my enquiry straight away.
August 15, 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Helpful and straightforward service…
Helpful and straightforward service from the call centre today. Got through quickly and although the nature of the queries on two accounts meant I was placed on hold a couple of times, Russel was very helpful & got everything resolved during the call.
August 15, 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Kerri was a great help
Kerri was a great help, friendly and interested to help and solve my issue.
Even set a reminder to make sure the changes happen
August 14, 2024
Unprompted review
Reply from Opus Energy
H Richard, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Terrible service
Very poor.
No working customer portal for months.
Unable to simply allocate a payment when given the required information. Instead sending me emails thanking me for requesting statements etc.
Perhaps this is why EDF are taking over and perhaps they will be more efficient at handling the most basic of customers requests.
August 13, 2024
Unprompted review
Reply from Opus Energy
Hello,
I'm sorry to hear your having trouble with your online account.
We've sent you a message requesting some further information, so we can look into this further for you.
Thanks,
Jack
Sven Thorsen
After dealing with many at Opus with no joy, we finally spoke to Sven Thorsen who was absolutely brilliant and answered all our queries that nobody else was able to. A first class employee, thank you Sven
August 13, 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
If I could give less than one star I…
If I could give less than one star I would. I have never officially been a customer. I took on a tenancy for a property in Jan 2023. I promptly moved to British Gas Lite. They have tried to bill me over £300 for 23 days of electric to a shop that wasn't even trading yet. However it isn't that example of extortion I'm mad at. The property has no gas supply. Still I paid over £200 for gas because they 'supply it to the property'. I'm no longer at the property and they send me ANOTHER gas bill. I query it by sending 2 emails WITH NO RESPONSE telling them I had already paid a gas bill. Rather than replying to ANY of my emails - they refer it to a debt collectors! Absolute shambles of a company.
August 12, 2024
Unprompted review
Reply from Opus Energy
Hi Lisa,
I'm sorry that you have concerns. I have sent you a message to request additional information so that we can look into this.
Thanks,
Gavin
Professional service
Great communication From Kerri, wonderful customer service and all my questions were answered with professionalism, thanks
August 12, 2024
Unprompted review
Reply from Opus Energy
Hi Nicola, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Doris was the first person at OPUS to…
Doris was the first person at OPUS to be helpful and actually solve the problems with our account in one phone call. I just hope other people are lucky enough to have her answer the phone.
August 12, 2024
Unprompted review
Reply from Opus Energy
Hi David, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christin
Problem solved
Been trying to deal with a problem with Opus, Eva contacted me and understood my problem and helped solve the issue, within 24hrs problem solved. excellent service Eva was very professional
August 8, 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.