Over the last couple of years an alternate supplier had been charging. Howeverit turned out we were actually an Opus customer. A huge muddle and Opus customer service - the lovely Elaina walked and... See more
Company replied
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There was some confusion over my bill when I moved into a new property Gemma Redmond listen to my complaint and was able to arrange a compromise which I was really grateful for it was good to be he... See more
Company replied
Just had a call back from Opus after my initial concerns and I cant fault Durrani. He Explained everything so clearly with me and sorted every problem and concern I have. Everyone should use peop... See more
Following the death of one of our Directors, I needed to gain access to the Opus Account. I was expecting it to be much more difficult but Sophie asked the questions and then checked the answers to... See more
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Company details
About Opus Energy
Written by the company
Opus Energy is a leading renewable business energy specialist. We’ve supplied small to medium UK businesses and other organisations since 2002 and currently power thousand of UK premises.
We pride ourselves on providing exceptional customer service and getting it right first time.
We want to make managing our customers' energy easier. Our easy-to-use online portal “My Opus Energy” allows you to view and upload meter readings across multiple sites, search and download invoices and track your energy usage. Anywhere, any place and at any time.
We’re installing the latest generation of smart meters across the UK. Plus with our ‘My Smart Energy’ app and portal customers can view and manage their smart meter usage across multiple sites.
Based in Northampton we employ people from the local area and beyond, offering apprentice schemes and providing flexible employment opportunities for both new-to-industry and more experienced individuals.
Sustainability is at the heart of what we do. We’ve installed LEDs, solar panels and electric vehicle charge points at our office. What’s more, we’re committed to helping our customers reach their sustainability goals by supplying renewable source electricity.
As part of Drax Group, we’re integral to the UK energy system. Drax runs the UK’s biggest single-site renewable power generation plant and was the world’s first business to announce its aim to be carbon negative by 2030.
Find out more at www.opusenergy.com
We pride ourselves on providing exceptional customer service and getting it right first time.
We want to make managing our customers' energy easier. Our easy-to-use online portal “My Opus Energy” allows you to view and upload meter readings across multiple sites, search and download invoices and track your energy usage. Anywhere, any place and at any time.
We’re installing the latest generation of smart meters across the UK. Plus with our ‘My Smart Energy’ app and portal customers can view and manage their smart meter usage across multiple sites.
Based in Northampton we employ people from the local area and beyond, offering apprentice schemes and providing flexible employment opportunities for both new-to-industry and more experienced individuals.
Sustainability is at the heart of what we do. We’ve installed LEDs, solar panels and electric vehicle charge points at our office. What’s more, we’re committed to helping our customers reach their sustainability goals by supplying renewable source electricity.
As part of Drax Group, we’re integral to the UK energy system. Drax runs the UK’s biggest single-site renewable power generation plant and was the world’s first business to announce its aim to be carbon negative by 2030.
Find out more at www.opusenergy.com
Contact info
Opus Energy House, The Lakes, NN4 7YD, Northampton, United Kingdom
- 01604 673 100
- contactus@opusenergy.com
- www.opusenergy.com
4.3
Excellent
8K reviews
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent help by phone today
Excellent help by phone today. Kerri Griffin resolved an urgent requirement for a report whilst I was on the phone. Really really appreciated!
July 29, 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Reply from Opus Energy
Hi Emily, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Kerry was exceptional
Kerry was pleasant , friendly and extremely helpful and infact i felt she went above and beyond to help in this stressful situation
July 29, 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Opus has put my business on Deemed…
Opus has put my business on Deemed rates. £4 per day standing change. Legal robbery from small businesses. Keep away!!!!
That’s over £110 per month before I pay for ANY gas or electricity. Come Opus. Explain how that is a fair deal. Over to you.
July 29, 2024
Unprompted review
Reply from Opus Energy
Hi,
I'm sorry to hear that you are unhappy with the deemed rates process and charges.
I have sent you a message for more information if assistance is required.
Thanks,
Gavin
Thank you for your help.Mohammed was…
Thank you for your help.Mohammed was very friendly and very helpful .
July 27, 2024
Unprompted review
Reply from Opus Energy
Hi Gloria, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
I spoke with Sham today and he gave me all the information I needed and was very polite…
I spoke with Sham today and he gave me all the information I needed
July 26, 2024
Unprompted review
Reply from Opus Energy
Hi Deborah, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Bunmi Ogunlola was very professional…
Bunmi Ogunlola was very professional and efficient!
thanks very much for your precious help.
July 25, 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Avoid! Happy to deal with a shady company and charge exorbitant rates!
This company is in “bed” with the dodgy company bionic. Autorenewed my contract in Jan for October. It hadn’t even started yet and apparently I’m tied in to exorbitant rates. Bionic is very shady and the subject of a watchdog/one show investigation about the suspiciously missing autorenew emails that I like so many others never received. I am really bad at deleting emails. I have thousands in my inbox. Yet somehow I don’t have the 2 key ones. This is because I never got them. Yet Opus is happy to hold me to a disgusting high rate. And when I said I didn’t agree Bionic acted fairly, Opus’ response was they’d take me to court for the “debt”. Just lovely “customer service”!!!!
July 4, 2024
Unprompted review
Reply from Opus Energy
Hi Anneliese,
I am sorry that you have concerns with the do it for you service that you agreed with Bionic.
Please contact Bionic to raise your concerns about the agreed contract as per the Alternative Dispute Resolution (ADR) scheme.
Thanks
Fantastic service from Bunmi
Fantastic service from Bunmi, give her a raise! Super helpful and solved my query within just a few minutes! It was very refreshing to actually have a conversation with someone as friendly as Bunmi. I hope Opus Energy look after her as she is a credit to the team!
July 25, 2024
Unprompted review
Reply from Opus Energy
Hi Lawrence, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Kerri I dealt with was extremely…
Kerri I dealt with was extremely helpful. In what I thought was going to be rather stressful to sort, but she made it very easy.
July 25, 2024
Unprompted review
Reply from Opus Energy
Hi Vicky, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Very happy with Megan Tyler's help…
Very happy with Megan Tyler's help today. I had been unable to access our online account to retrieve bill copies for our accounts as the website was not working. Megan retrieved them for me, emailed across and added my email to the account for easier future access. Many thanks
July 24, 2024
Unprompted review
Reply from Opus Energy
Hi Karen, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Very pleasant lady very helpful in…
Very pleasant lady very helpful in explaining what was happening with web page credit to you company
July 23, 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Support team - Very positive experience
The representative that handled my call was extremely professional and courteous. She listened and gave good advice. Positive experience.
July 22, 2024
Unprompted review
Reply from Opus Energy
Hi Sean, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
viewing invoices
I haven't been able to view my invoices since 16th July as there was a problem on the website. Megan was very efficient and polite and immediately sent the invoices as requested on email.
July 19, 2024
Unprompted review
Reply from Opus Energy
Hi Kim, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Very helpful explanations to my…
Very helpful explanations to my questions
Quick grasp of the issue
Prompt polite responses
July 18, 2024
Unprompted review
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Reply from Opus Energy
Hi, Thank you for your 5* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
I was having difficulty getting refund…
I was having difficulty getting refund for the credit on account, after we moved out of the premises because I couldn't provide a meter reading when we moved out. After various calls to customer service, I eventually got referred me to the compliant team and I was helped by Natalie Court, she gave me regular feedbacks, was super helpful and made sure I got the refund. My 3 star is for how difficult and stressful it was. Would have been 5 star based on my experience with Natalie.
July 15, 2024
Unprompted review
Reply from Opus Energy
Hi , Thank you for your 3* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with the service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Reply from Opus Energy
Hi , Thank you for your 4* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Had it not been for Gavin
The company as a whole is a challenge to deal with. Inaccuracies, lack of communication, lack of understanding all created an extremely stressful experience. However, one gentleman named Gavin Clarke resolved the issue no one in the company had the skill to resolve. He was meticulous, upheld his promise to communicate with us, and handled a rather complex situation that had lingered over 9 months. A true asset to a rather disappointing company. Thank you Gavin
July 12, 2024
Unprompted review
Reply from Opus Energy
Hi , Thank you for your 4* review, we really appreciate you taking the time out to share your experience with us. Its great to hear you are happy with our service and we will be sure to pass on this feedback. Please let us know if there is anything further we can help with - Thanks Christine
Absolutely terrible
Absolutely terrible - the first bill they sent us was for £14,100 - after a couple of days working out the numbers, we actually owed £3400.
Just received another 'surprise' invoice on top of our regular invoices for £1850. When I called them, I was told it is because we are on the most expensive rate 934p per kwh, and we are being charged an additional 35p per day on top of the regular charges. How are they allowed to do this????? Outrageous.
I am not letting this go, I will take the case to the Ombudsman, social media and the press if they do not resolve this outrageous overcharge!
July 1, 2024
Unprompted review
Reply from Opus Energy
Hi Margaret,
I'm sorry to hear about your concerns.
I will be in contact today with an explanation.
Thanks,
Gavin
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