Opus Virtual Offices Reviews 269

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional setup, reliable service, and smooth onboarding process, highlighting the overall positive experience. Many people appreciate the helpful and knowledgeable staff, noting their professionalism and dedication in resolving issues quickly and efficiently. The customer service is frequently described as exceptional, with quick response times and a proactive approach to client needs. However, some customers also noted issues with the location services, specifically regarding mail forwarding and bank acceptance of the provided addresses. A few other people also felt that the service was not transparent about certain limitations, leading to unexpected disruptions and costs for their businesses.

What people talk about most

Service

Users describe positive interactions with service, highlighting excellent support, reliability, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their reliability, kindness, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing the support provided as... See more

User experience

Clients share positive opinions on user experience, describing it as a worry-free, hassle-free, and smooth... See more

Location

People report ambiguous experiences with location, with some customers finding the addresses professional and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’d give opus virtual 4 out of 5 stars. My experience has been solid overall professional setup, reliable service, and a smooth onboarding process. There’s a little room for improvement in certain are... See more

Company replied

Rated 5 out of 5 stars

I am new to Opus. Introduced through @itscoachk who specializes in Grant Funding Education where her community learns the process of how to access Grant Funding. This is where I found Opus because she... See more

Company replied

Rated 5 out of 5 stars

It was really smooth and effortless. The ladies I spoke to from the office in Florida, were super helpful. They made a very stressless stress, free and painless, any issues I had, we're handled very,... See more

Company replied

Rated 5 out of 5 stars

I needed text messaging added to my existing number. I called Opus VO and got Samantha on the phone, and she was very kind, polite and knew exactly how to help me. She patiently talked me through how... See more

Company replied


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

269 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

So far it's been easy and informative…

So far it's been easy and informative great customer service

August 9, 2024
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Reply from Opus Virtual Offices

Thank you Daniel for your review! We're glad you found our sign up process easy! Our customer service team prides itself in making sure all of our clients' needs are met.

Rated 4 out of 5 stars

Conference Room

I like that our company has access to reserve a meeting room or a private office for a low hourly cost when the need is required to do so.

August 15, 2024
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Reply from Opus Virtual Offices

Thank you for your feedback! We're glad to hear that you like the flexibility and affordability of our meeting rooms!

Rated 5 out of 5 stars

I’ve experienced nothing but great…

I’ve experienced nothing but great service since the first day I signed up! Exceeded my expectations!!!

August 3, 2024
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Reply from Opus Virtual Offices

Thank you so much for your feedback! We're thrilled to hear that we've exceeded your expectations and that you've had a great experience since day one. Your satisfaction is our top priority, and we're here to continue providing you with excellent service.

Rated 5 out of 5 stars

great place

August 9, 2024
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Reply from Opus Virtual Offices

Thank you for your kind review! We strive to make sure our locations are up to our customers' standards!

Rated 5 out of 5 stars

Easy setup. Great options. Stellar Customer Support!

My setup is still fairly new, but the process to set everything up, the available features and additional services and resources look to be a jackpot find.

I also appreciate the follow up customer service...Top notch!

August 8, 2024
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Reply from Opus Virtual Offices

Thank you so much for your kind words! We're thrilled to hear that your setup was easy and that you found our features and services valuable. We always strive to make the setup process as smooth as possible and provide top-notch customer service.

Rated 5 out of 5 stars

Excellent Service

August 6, 2024
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Reply from Opus Virtual Offices

Hi Armand, we're elated to hear about your experience with us! Thank you for choosing Opus VO for your business needs.

Rated 5 out of 5 stars

The customer representative are very…

The customer representative are very caring and kind when my customers are calling for my business.

July 29, 2024
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Reply from Opus Virtual Offices

Thank you for sharing your positive experience! We're delighted to hear that our customer representatives have been caring and kind when assisting your customers. Providing excellent service and ensuring your satisfaction is our top priority.

Rated 5 out of 5 stars

Great customer service

Great customer service

July 31, 2024
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Reply from Opus Virtual Offices

We're glad to hear that our customer reps we're able to help you! Your review means a lot to them!

Rated 5 out of 5 stars

They are easy to contact when you have…

They are easy to contact when you have questions. Everything done correctly and on time!

June 3, 2024
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Reply from Opus Virtual Offices

We're delighted to hear that you found us easy to contact and that everything was done correctly and on time! Thank you for choosing Opus VO!

Rated 5 out of 5 stars

Super easy setup and quick turnaround

Super easy setup and quick turnaround. Great feedback on my questions.

July 23, 2024
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Reply from Opus Virtual Offices

We’re very happy to hear that you found the setup process easy! We take pride in helping our clients! Thank you for your kind review.

Rated 5 out of 5 stars

The process was easy and efficient

The process was easy and efficient. Once the paperwork was completed everything was just streamline. The office staff is very efficient and professional. When package arrives they notify me promptly. The cost is affordable. I highly recommend Opus if you are in need of a virtual office.

June 9, 2024
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Reply from Opus Virtual Offices

Thank you for your recommendation! We’re committed to providing an easy and efficient experience, from the moment the paperwork is completed to the ongoing management of your virtual office needs. Our office staff exemplifies professionalism and efficiency, ensuring that every detail, from package notifications to daily operations, is handled promptly and accurately. Thank you for choosing Opus VO!

Rated 5 out of 5 stars

I receive top-notch services

I generally just use the mail services but lately I have interviewed in the conference room with great success. The Ladies at the front desk have helped me without missing a beat..

July 15, 2024
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Reply from Opus Virtual Offices

Thank you for your review! Our mail services are designed to provide reliability and efficiency, and it's no surprise that your interviews in our conference room have been met with success—our facilities are crafted to support your professional needs. Our front desk team consistently upholds the highest standards of service, ensuring every interaction is seamless. We’re committed to your continued success and are here to support you every step of the way.

Rated 5 out of 5 stars

My experience is early to state an…

My experience is early to state an opinion. I just started with Opus. So far no complaints.

August 12, 2024
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Reply from Opus Virtual Offices

Thank you for sharing your thoughts! We appreciate you giving Opus a try, and we're glad to hear that everything is going smoothly so far. We're here to support you every step of the way, and we look forward to continuing to meet your expectations as you get settled in.

Rated 5 out of 5 stars

Easy and convenient

Easy and convenient

July 29, 2024
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Reply from Opus Virtual Offices

Thank you for leaving your review! We're thrilled to hear that you found our service easy and convenient. We take pride in our streamlined setup process, ensuring that your business calls are handled by our experienced receptionists with care and professionalism. With the added benefit of a prestigious business address and a dedicated corporate phone number, we’re here to help your business shine.

Rated 4 out of 5 stars

This is a good option for a start-up

It was a great experience. Good customer service.

August 1, 2024
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Reply from Opus Virtual Offices

Thank you for your review! An expertise of ours lies in helping small businesses grow! Whether you're looking for an experienced receptionist to handle client communications, meeting rooms, call and mail handling and more, you can always count on Opus to get the job done. Thank you for choosing Opus VO.

Rated 5 out of 5 stars
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Reply from Opus Virtual Offices

Our team here at Opus Virtual Offices appreciates your support, just as we always look to improve how we can assist in growing your business! Your success is our success, and we look forward to seeing how your company grows! Thank you for choosing Opus VO.

Rated 5 out of 5 stars

We have multiple offices with Opus in…

We have multiple offices with Opus in multiple states and have no complaints about any of the locations. You are in great hands, trust me.

June 1, 2024
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Reply from Opus Virtual Offices

Khalia, it's been a pleasure having you as a valued client and watching your business grow! We appreciate your business and look forward to seeing what the future holds for you! Thank you for choosing Opus Virtual Offices!

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