I’d give opus virtual 4 out of 5 stars. My experience has been solid overall professional setup, reliable service, and a smooth onboarding process. There’s a little room for improvement in certain are... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am new to Opus. Introduced through @itscoachk who specializes in Grant Funding Education where her community learns the process of how to access Grant Funding. This is where I found Opus because she... See more
Company replied
It was really smooth and effortless. The ladies I spoke to from the office in Florida, were super helpful. They made a very stressless stress, free and painless, any issues I had, we're handled very,... See more
Company replied
I needed text messaging added to my existing number. I called Opus VO and got Samantha on the phone, and she was very kind, polite and knew exactly how to help me. She patiently talked me through how... See more
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4.3
Excellent
269 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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Worst Service System – Misleading and Unprofessional
I signed up for Opus.com under the promise of a mail forwarding service included with their package. However, once I registered, I was told that the building they assigned me to does not actually provide forwarding because Opus is only a third-party broker there.
This left me with no choice but to cancel the service and start over with a new company registration, address, and compliance documents — a major disruption and cost to my business.
On top of that, despite charging me a $120 monthly fee plus setup costs, Opus refuses to issue a refund even though they failed to deliver the basic service they advertised.
This has been a terrible experience, and I strongly advise other entrepreneurs and business owners to think twice before trusting Opus with something as critical as their company address and mail handling.
September 24, 2025
Unprompted review
Reply from Opus Virtual Offices
Thank you for sharing your feedback. Upon reviewing your account, we confirmed that the issue regarding mail forwarding has been fully resolved. Your mail forwarding service is active, and all features included in your plan are functioning as intended. Our team has made several attempts to reach you by phone and email to confirm that your services remain active.
Opus Virtual Offices is committed to accuracy, transparency, and providing dependable service to all our clients. If you have any questions or need further assistance, please contact our Customer Support team at
1 (888) 898-9868.
Excellence
One of the reasons that I went through opus is because of the Customer Service and you guys have responded on time and corrected everything and that is appreciative to be taken care of
August 21, 2025
Reply from Opus Virtual Offices
Thank you for sharing your feedback. We’re pleased to hear that our customer service and responsiveness met your expectations. At Opus Virtual Offices, we take pride in providing timely, reliable support and ensuring our clients’ needs are addressed with care. We appreciate your trust and the opportunity to serve you.
“My experience with Opus Virtual…
“My experience with Opus Virtual Offices has been excellent. The service is professional, reliable, and very efficient. The team is always attentive, and everything has worked smoothly. I highly recommend Opus to anyone who needs a trustworthy virtual office solution.”
August 21, 2025
Reply from Opus Virtual Offices
Thank you for your positive feedback. We’re pleased to know that your experience with Opus Virtual Offices has been excellent. Our team is committed to providing professional, reliable, and efficient service, and we appreciate your recommendation and continued trust in our company.
Easy to sign up and excllent service.
August 19, 2025
Reply from Opus Virtual Offices
Thank you for your review. We’re glad to hear that the sign-up process was easy and that you’re pleased with our service. Providing a seamless experience and excellent support is always our goal.
This company has bad customer service
This company has bad customer service. I call to cancel my monthly subscription and all i can say is highly rube individual. I will not be using your service again.
September 8, 2025
Unprompted review
Reply from Opus Virtual Offices
Thank you for your feedback. We understand it can be frustrating to follow an online process when you're expecting to handle it over the phone. However, for security and account accuracy, cancellations must be submitted through the customer portal, as outlined in our terms.
Our support team made every effort to guide you through this process, and we're glad to see your cancellation was successfully submitted shortly afterward.
If you have any further questions, our team is always available to assist.
It was really smooth and effortless
It was really smooth and effortless. The ladies I spoke to from the office in Florida, were super helpful. They made a very stressless stress, free and painless, any issues I had, we're handled very, very quickly, and they all were carbonating, great team working with you.
August 23, 2025
Reply from Opus Virtual Offices
Thank you for your feedback. We’re pleased to hear that your experience was smooth and effortless, and that our Florida team provided prompt and helpful support. We take pride in delivering professional, stress-free service, and it’s rewarding to know our team met your expectations.
Reply from Opus Virtual Offices
Thank you for your positive feedback. We’re pleased to know that our communication and staff met your expectations. Providing professional and reliable service is always our priority, and we appreciate you taking the time to share your experience.
I had never setup a virtual office so I…
I had never setup a virtual office so I was new to the process. The customer service representative, Maglen Vadillo, was helpful, knowledgeable and responsive.
August 19, 2025
Reply from Opus Virtual Offices
Thank you so much for the 5-star review! We’re so glad to hear that your first experience setting up a virtual office was a positive one, and that Maglen Vadillo provided the knowledgeable, responsive support we pride ourselves on here at Opus Virtual Offices. Our goal is to make the virtual office setup process as smooth and stress-free as possible—especially for first-time clients—and it’s wonderful to know Maglen delivered on that promise. If you ever need additional services like live call answering, mail forwarding, or meeting room access, we’re here to support you as your business grows. Welcome to Opus—we’re excited to be part of your journey!
Could not be more helpful
Very professional. Helpful. Very happy I went with this company.
July 26, 2025
Reply from Opus Virtual Offices
Thank you for the wonderful review! We are so happy to hear about your excellent experience with us so far! Here at OpusVO our goal is to help with you anything related to your business address and how it functions. If you ever need any further assistance with anything in the future; don't hesitate to give us a call at (888) 898-9868 and we will be sure assist you.
Reply from Opus Virtual Offices
Hello! Thank you for your wonderful review! We are so happy to hear that you've enjoyed the process with us so far! Here at OpusVO we do all that we can to ensure an easy set-up experience for your business address. All you have to do is show up, and we've got the rest! We appreciate your business!
I just have no complaints
I just have no complaints. Everything I needed, I received and the receptionist at the front desk was just exceptionally professional and nice!!
July 22, 2025
Reply from Opus Virtual Offices
Thank you for your gracious review! We appreciate your business and your choice to trust us with your business! Here at OpusVO we do everything we can to support your business and give you pristine locations to further conduct your business when needing physical locations to uphold meetings. We hope to continue to impress you with our exceptionally professional customer service and wonderful locations that come with great amenities!
Your great company
July 24, 2025
Reply from Opus Virtual Offices
Thank you so much for the kind words! We're honored you think of Opus Virtual Offices as a great company — that means the world to us. At Opus, we work hard to provide businesses like yours with the professional image, flexibility, and support needed to thrive in today’s fast-paced world. From our prestigious business addresses to live receptionist services and digital mail forwarding, we’re here to make running your business smoother and more efficient.
The Opus provided a great service at a…
The Opus provided a great service at a very good price. They have very convenient local addresses to choose from and easy to setup. A lot of add-on service options for a start up to make a quick use.
July 18, 2025
Reply from Opus Virtual Offices
Thank you so much for your kind words! We're thrilled to hear that you found our service convenient and affordable. At Opus Virtual Offices, our goal is to make it easy for startups and growing businesses to establish a professional presence—without the overhead of a physical office.
We’re glad our wide selection of local business addresses and simple setup process worked well for you! And if you ever need to expand with features like live call answering, digital mail, or meeting rooms, we’re always here to support your next step. Thanks again for choosing Opus—we’re excited to be part of your business journey!
Professional staff
July 18, 2025
Reply from Opus Virtual Offices
Thank you for the great review! Yes, here at OpusVO we like to make sure we help you in an efficient and professional manner. We're happy we've been able to do that for you! We appreciate your business.
Excellent very fast answered all…
Excellent very fast answered all questions in a timely manner manner very easy process ty
July 31, 2025
Unprompted review
Reply from Opus Virtual Offices
Hello there! Thank you for taking the time to leave such a lovely review! We're so happy to hear about the efficient and responsive service you were provided by our team! Our main priority is to keep our clients happy! We're glad to set the standard and we greatly appreciate your business!
Text Messaging Added to my Phone number
I needed text messaging added to my existing number. I called Opus VO and got Samantha on the phone, and she was very kind, polite and knew exactly how to help me. She patiently talked me through how to add text to my phone number, and she also got it expedited as well. I appreciated that so much, Thank You Samantha!
July 31, 2025
Unprompted review
Reply from Opus Virtual Offices
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Samantha was able to assist you promptly and professionally. At Opus Virtual Offices, we pride ourselves on delivering exceptional customer service and providing flexible solutions like call handling, business phone services—including text messaging—and more.
Whether you're a growing entrepreneur or managing a nationwide team, we’re here to support your business with reliable, affordable virtual office solutions. We'll be sure to let Samantha know of your kind words and thanks again for choosing Opus VO—we’re always here when you need us!
Answered my call fast
Answered my call fast. Kevin was helpful and gave me good instruction and Maryellen had great follow up
July 31, 2025
Unprompted review
Reply from Opus Virtual Offices
Hello there! Thank you for the great review! Yes, amongst our top priorities are making sure that our customers are attended to in a timely manner. You can always count on us to work with you and be responsive! We're glad to hear Kevin and Maryellen were diligent in working together to assist you. If you ever need any further assistance don't hesitate to give us a call at (888) 898-9868.
Excellent Service and Quick Resolution
I have been a loyal customer with Opus Virtual Offices for over five years, and this recent experience truly reinforced why I continue to trust their services.
Recently, I encountered a mail delivery issue at the Hammond, Louisiana location. From the moment I reported the problem, Maglen Vadillo, Quality Assurance Manager, immediately took ownership of the situation. Her professionalism, responsiveness, and dedication were outstanding.
Maglen and her team promptly addressed the issue, removed the problematic location, and per my request, ensured my businesses were relocated back to my previous Baton Rouge location without any disruption. She kept me informed every step of the way and even extended a courtesy credit for the inconvenience, which speaks volumes about Opus’s commitment to its clients.
Thanks to Maglen’s exceptional customer service and proactive approach, what could have been a stressful situation was resolved quickly and efficiently. I sincerely appreciate her efforts and the support of her Opus team.
If you’re looking for a virtual office provider that truly values its customers, I highly recommend Opus Virtual Offices. Thank you again, Maglen, for going above and beyond!
Tim Strain - 7/27/2025
July 24, 2025
Unprompted review
Reply from Opus Virtual Offices
Hello Tim! Thank you for your continued trust and loyalty over the past five years—we’re truly grateful for clients like you! We're especially glad to hear that Maglen and our Quality Assurance team were able to step in and make things right quickly and seamlessly. Your experience highlights exactly what we strive for at Opus Virtual Offices: responsive, professional support and a strong commitment to our clients’ success.
We understand how critical uninterrupted service is for growing businesses, which is why we go the extra mile to resolve issues and ensure smooth transitions when needed. Whether you're managing mail, calls, or expanding into new markets, our nationwide network and dedicated team are here to support you every step of the way.
Thank you again for the thoughtful review and for recommending us. We're proud to have earned your trust and look forward to continuing to serve your business!
Opus was a great choice
Opus was a great choice, the process was very easy and the available services are great.
June 23, 2025
Reply from Opus Virtual Offices
Hello! Thank you for the magnificent review! We are so excited to hear that your office activation was an easy process and that you're enjoying all of the wonderful services we offer! Did you also know that we are the only ones in our industry to provide 24-hour activation and a 3-month contract! We also give the best prices in our industry for your buck! We appreciate your business and your feedback! If you ever need any further assistance with your business address don't hesitate to give us a call at (888) 898-9868.
You guys were easy to communicate with…
You guys were easy to communicate with and very respectful, thank you
June 23, 2025
Reply from Opus Virtual Offices
Hi there! We appreciate the lovely review! Yes, one of our main priorities is giving our clients top-notch Customer Service. We're glad to hear that your experience has been excellent with us! Thank you for the feedback!
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