EE Reviews 1,028

Kept on hold for 30 minutes, more than once,
Promised to phone back and did not,
Say my debit card is fraudulent and wont let me top up with it. No one else has a problem with my card just Orange. They even told me I would have to send them one of my bank statements.
Will never use again

You pay high cost for a contract and the reception gets worst and worst. At the beginning the internet speed was good but then it goes down hill. They will not do anything to help you. Do yourself a favour and do not deal with them. If you want more proof go to their facebook page and you will not find someone complimenting them.

very poor reception meant at the end of a 2 year contract i was to leave and go to o2.
orange gave my details to all and sundry, i was scamed on a fake upgrade so was not able to leave them, the staff love to cut you off when you think you are getting somewhere sorting things out! thats really stressful.
i wint into the shop ee in torquay, they said come back later, i stayed for 4 hours and hounded the staff to help but the best they could do was phone 150 and wait like i had before.
then the line would go dead,
still trying weeks later (whenever i get a few hours to spend) trying to get a pac code to transfer my number to a proper network. all very sad.
never never again. totally unacceptable.

I have been an orange customer for many many years and up until now they've been great. I've taken out a number of 24 month contracts with them over the years and for my loyalty Orange gave me a 15% discount. Their customer service used to be excellent. I have an iPhone 5 and with my discount I pay £23 per month for unlimited minutes, unlimited text messages and 5G of data per month.
My latest contract has been running for just over 2 years and this timed perfectly with the iPhone 6 release so I phoned Orange and after being on hold for a good 20 minutes was told that the best they could do for me is for me to pay £250 upfront for the phone and then £39 per month for 24 months thereafter and my data allowance would go down to 1G per month. The total payable would be £1,186. I did not go ahead with the upgrade and after some thought called Orange again to see if they could offer me a better deal. The man I spoke to said that I could pay £220 for the phone and with my discount, only £27 per month for 2G of data. Much better. This only totals £868. I decided to go ahead with this upgrade deal. He told me he'd just put me on hold for a few second while he sorts it out. Then instead of putting me on hold, he cut me off!!!
I phoned Orange again and was again on hold for another 20 minutes. I explained that I'd been cut off. She told me the man I'd spoken to before had not put any notes on my account so I went through it all again. I was then told that I'd been given incorrect information and that I'd have to pay £329.99 for the phone and £28 per month (after 15% discount). Then she queried my loyal customer discount and told me that I'd have to give this up because Apple won't allow any discount with the iPhone 6. Thus I would have to pay £33 per month plus the £330 for the phone totalling £1,122.
My discount is for my loyalty to Orange, not Apple so all those years as an Orange customer don't mean a thing if I want the iPhone 6 upgrade.
I'm utterly disgusted with having been given 3 different prices each time I called for the same product and then told that basically my loyalty means sweet FA anymore.
I'm not sure that Orange deserve my loyalty anymore to be honest.

I cancelled 3 of the 4 phones on my Orange contract, paying all the extra involved in paying up on each phone up to the date each contract ended. On my next bill I was still charged for all 4 phones. I was put through to no less than SEVEN assistants when I rang them. I was told yes, they had received full payment but no-one would say that my latest bill was incorrect. Said it was a "group" and cancellation couldn't be done easily. What rot. They also said they would phone back but never did. I've just tried to get my PAC code - with much delaying tactics from Orange - but have managed it. I'll cancel my DD and wait for my final bill, which, if I think it is correct, I will pay over the phone. I am happy to pay off my remaining contract until Jan 2015 just to be shut of Orange.
2 yrs ago They managed to make errors resulting in me getting a poor credit rating. I contacted the Daily Mail who intervened on my behalf and it was put right - a nightmare for a few weeks.
Orange are bothered ONLY about money, never customer satisfaction. You'll be OK until there is a problem then you will be in deep, thick soup! Orange have had thousands of pounds from me - I must be their best payer ever. This is the way they treat good customers. I'm well shut of them - what a relief.

I swapped my phone 12 months ago and went through the process of paying them, after being told that my old account would need to run for a further month, even though I kept my old number, therefore paying twice. After a couple of months orange sent me an outstanding balance letter for £19.26, I was able at that time to see my old bills and realised that the money was billed the month after I had stopped the payments, the first month was for nothing anfd then it started agaiin, clever so and so so the amount was not paid and they charged me for the privilage.
Repeated phone calls later I managed to get a person who SEEMED to understand and after 3 people had been involved agreed that I did not owe them and they would close the matter. SUPRISE SUPRISE another letter arrived today with the same demand, however on ringing the number provided there are no options available to speak with and the automated machine hung up on me. after calling again and selecting the 'I cant afford to pay I was put on hold and told that it would be 20 minutes before an advisor would be connected. This is the straw that broke the camals back being with orange for ever with 4 mobiles broadband and phone line being paid each month I have had it with them, you cant get a a signal in the house and when my daughter decuided to cancel her phone she was told that if she swapped to EE this would solve the problem, no prizes for if that was a lie it was, they are a disgrace, well known for all these practices but being the loyal customer is no help as soon as I can I will be cancelling all contracts and swithching to a more morally sound company. STEER CLEAR THE ARE CON MEN

Dude. Get a grip. Read some of their reviews and then consider your options. After 14 years of intermittent signal (at best) and stunningly poor customer service, I'm leaving and I'm never coming back. And I'll keep a track on whatever name you give your company in the future and will continue to tell folk about how much you suck, until my dying day! Now, bearing in mind i managed not to swear, that's a damning review. Thankyou.

I don't normally leave reviews. but I am so fed up with this company now.

I have been on the phone to numerous advisors over the past month and I honestly don't know who is more confused - me or them. For starters, I was owed a refund because they had made the mistake of not cancelling my old phone line on my move from Orange to EE. So I was paying double for my phone.

Then I was told I was owed different amounts by different employees, some said £120, some said 'Oh they didn't add VAT on so you'll be getting £160 back and it will go in your bank this week'. A couple of weeks later I phone back and they inform me I will be getting a cheque (not a bank refund) and my account was credited that month so I wouldn't be paying any bills until September.

Then I get texts saying my bills hadn't been paid for that month, despite being told I wouldn't pay anything.

I also tried to lower my monthly iPad payments and a lovely lady said this was possible. A week later I ring back to check the progress and get 'Oh sorry we can't do that'. What is wrong with this company? I don't know who they employ but noone seems to have a clue what is going on and I am fed up.

DO NOT GO WITH THIS COMPANY. What has happened is just the tip of the ice burg.

I took out a contract with Orange in December 2011 for 24 months. This was a contract for an iPhone and iPad with 2GB of data to use between both devices per month. For the first 6 months they charged me for the data I had used on my iPad, even though at no time did I go over my monthly limit on the contract. My calculations show that I was owed over 200 pounds.

I contacted Orange countless times over the next few months. I ended up with a single contact and all she kept telling me was that this was a recognised problem and that the refunds team were dealing with it. She did not resolve the problem for me. We are now in 2014 and I'm still waiting.

Unsurprisingly I decided to vote with my feet when my contract expired. I diverted to O2. I called Orange to obtain my PUK code and cancel my account, the very next day I received a call from someone at Orange/EE asking why I had chosen to leave. When I explained they took very little interest and made no attempt to suggest sorting the issue or looking into a refund. He was more interested in saying "we can give you a better offer, you have a cooling off period with O2 and we can cancel it with them", I think not.

Due to my untrusting nature of Orange/EE I cancelled my direct debit with them, I was half expecting that they would continue to take money from my account. I received a number of letters from them saying that I owed 29.40 on my account. I made attempts to contact Orange, again, very unhelpful customer service staff had no idea where to direct my call. After a number of calls I simply informed them that I wasn't paying as they owed me more money.

To my amazement I received a letter from a debt collection company for this amount. Despite my protestations, my defence being that Orange owed my over 6 times what they say I owed them, they made numerous threats to take legal action and each time I made contact with them requesting they make contact with Orange to dispute this they would add a fee.

I made direct contact with Orange myself via the complaint page on the website, after receiving an automated response I am one week on with no reply, surprise surprise.

I decided to pay the outstanding amount. Despite me wholeheartedly feeling and clearly being wronged by this company, in no way can I compete with them and afford to take this dispute to court.

I will now be making an official complaint to OFCOM.

Despite being a loyal customer to Orange for over 10 years, I feel very very angry at the way I was treated and dealt with.

I will never ever use Orange/EE again and I urge customers looking to sign up to a new provider to avoid EE at all costs.

I was with orange years ago and left them due to insane issues that left me £700 out of pocket. I swore to never go back but 2 years ago my company gave me a business phone on orange. Having left my job last month I am STILL trying to get out of orange. They make every excuse not to unlock your phone and even try charging you. Then string out the process so muggins has to keep topping up just to call them. My experience this time hasn't been as bad as some on here but over all ... they're just completely useless. STAY AWAY!

I have been a loyal customer for at least 5 years now and I haven't usually experienced problems with orange. But I have had no signal for 2 weeks now.. I phoned a week ago to be told that the mast was down and that the issue has been resolved and that it would be up and running within 48 hours. I went away for the week and have returned home to still, NO SIGNAL. So I phoned up again to complain to have them tell me that they do not know when the mast will be fixed.. And that for the meantime I will get a signal booster, yet I still have to wait 7 days for that!! I expected that they would at least offer me a reduction in my contract bill as I'm paying to use a crappy service. Their response was that because my phone has been used there will be no discount. The only reason I was able to use my phone was because I was out of the area!!! I would have had no signal otherwise. This is beyond a joke and I now have to wait another week without signal. If I'm not compensated I will be going else where as soon as my contract runs out. Very unhappy!

Not with the company. spent 15 mins trying to get through to someone to get an orange phone unlocked. Was put through to a call centre with badly spoken English. Was told I had to go into store to get it unlocked. asked to speak to supervisor and it wrung for 6 mins and got cut off. very happy im with o2 as the service is awful haha. also looked at reviews for getting the phone unlocked through orange and they were awful (said it took longer than it was meant to take, or just didnt happen.). KEEP AWAY

I have ended my contract with orange/ee after more than 8 years of being loyal customer. Reason is simple i had enough with bad reception and rude customer service representative who most of the time not log the call when i complained and even put the phone down on me. When i called back in march/april/may to finalise me moving to different company i thought people done their work and ill be free from orange/ee at last. But i was wrong after a few months ive been receiving bills for orange contract (the one that i no longer have) so they changed tactic saying i owe them money which i didnt (always paid by dd). Spoke to someone for the 100+ time and explained the situation the guy understood and after a few time conversation he told me he will speak to his supervisor about it. He came back to me that his supervisor agreed for me to pay only £10 out of £81.06 bill. But i told them i wont pay nothing because i dont owe anything to them and ever £10 i have no reason to go out of my pocket to do so. I have been told next day by the same person that the amount was waved and he apologised for the inconvenience as per they system issues re my cancellation. And i thought thats over but now I AM BEING CHASED BY DEBT COLLECTION COMPANY WHO WANTS £89.17 immediately!!!! WTF WHAT IS WRONG WITH YOUR COMPANY ORANGE/ee?!?! I wont pay anything as i dont owe anything to you. SORT THIS OUT EE! Once and for all

I have been a loyal customer for approximately 4 years. I have recently asked for my MAC Code as i want to go to another provider. I received an email from them stating that payment method had not worked and now find that my DD for my last months payment didn't go through and i am now being charged with reconnection fees and given threats of legal action.
I have phoned EE and on a VERY, VERY bad phone line have tried to set up the payment again, however i have been told that i will still be charged reconnection fees.
Pathetic attempt at point scoring by Orange. I have given them my custome for the past 4 years, but now I want to leave they are playing stupid games.

I assume this is the new ee network we are talking about, if so I totally agree with everything said here absolute shambles my main question is why are we writing on here if we all wrote to the ombudsman something MIGHT get done. I think I could be one of the lucky ones because I only just got a payg sim, trouble already but should be easy to change

They cut off our broadband, we moved house and they forgot to order our broadband to move and were totally unhelpful, They transferred my mobile account to a new contract where there is no reception and would not cancel within the 14 day cooling off. On hold for 15-20 minutes. Technical support takes an hour with the same unhelpful tests every time...
hopeless I am moving mobiles, broadband and landline asap!

Really Manager even support the bad staff, a downfall for a company. Manager accepted that they treat customers differently in retentions team. What a training staff getting, how to hung up on customer. No polite discussion by staff,rather they showed arrogance or attitude towards customer in a way that we are bigger and always right. Because everybody is dependent on technology these days, so they are getting away with all the bad customer services & arrogance and no body is challenging them. So many complaints but no action. Shame on the company.

What can I say? There are no words to describe them, and the diabolical experience they deliver. No-one deserves this level of incompetence and inability to meet their obligations to consumers. Shame on you Orange, your reviews say it all.

Worst company ever! I have next to no reception but they deny there is no problem whilst jacking up my monthly cost! 1 more month and then I am free! Cannot wait until September.
If anyone is thinking of using them I strongly urge you to reconsider and listen to all the reviews on here!

Even one star is far too generous for this company! They are an absolute sham who do not value their customers and ensure that we who make them their profits are treated like animals.
Both their call centre and high street store staff are incompetent liars!! Totally appalled by their service and needless to say will not be renewing.

Oh and as for their Indian counterparts, I won't start because it'll be too rude.