EE Reviews 1,028

i have been a very unhappy customer for nearly 2 years,now my contract is up for renewal they have not left me alone i have had calls from 13 different companies all phoning on orange behalf,i told them i would not renew with orange i have gone on to a rolling thing for my last 2 months with them so they have sent a new sim which i have not recieved yet but they have cut off my sim that i use i am severly disabled so need my phone for emergencies which i carry in my pocket,i feel extremely vunerable and scared to move in case i fall and can get no help.

after i have cancel my contract end of the 24 mounth contract orange still take money from my bank when i have ring orange about to refound my money they say ok it will take 2-3 days to be in my bank 1 mount later they take more money from bank when i ask orange why they take more money from my bank they only says to me sorry now 2 mount going on each time i have ring orang it take about 45 minutes to get some one son as i told them who i am they put me on hold between 30 minutes to 2 hour on hold and still there is no one to tallk they stolen money from my bank and not paying back very bad customer service and there is no legal action i can take becaouse there is no customer protection agains the public so its look like i have lost about £125 bewaere do nat trust orang t-mobile or ee all 1 company and very very bad

This company is finished. All they are trying to do is secretly get all their customers onto EE. They will cause problems on your sim, making and receiving calls a joke. They will blame your handset and run pointless diagnostics. They will put you on hold forever and then hang up. The call centre staff don't know what they are doing or maybe they are told to act that way.
In the end, Orange will become EE and I hope the same thing does not happen. They are HORRENDOUS, LYING and RUDE !!!. And that's just the pay as you go service. I am switching tomorrow to another network. REST IN PAIN, Orange, you were once good, now you SUCK!!!

I have been a customer of orange for 12 years. In terms of the phone service I have always been happy - good reception, reasonable bills and no loss of service. When my contract comes up for review I always shop around to get the best deal and up until this year Orange have been able to match deals from their competitors. The problem was cancelling my contract. The first call took me 20 minutes to get through to discuss the price match. I then called back a day later to cancel the contract - this call took 43 minutes before I gave up. The next call a day later and I was again on hold for half an hour before I gave up. The third I final call I was on hold for 30 minutes before someone answered, took a few details and then put me back in another queue for 23 minutes! Despite being happy with the phone service, I wouldn't go back to Orange based on the level of customer service I experienced when cancelling my contract.

I have had to repeatedly call for 5 months, sometimes more than once a month as they are incapable of setting up a direct debit. Have had texts every month due to the money not being taken, ive been cut off four times. All because they're flaming useless! Will be leaving orange as soon as possible

I have been with Orange for over 15 years and had great reception. How they are EE my reception is 1 bar if Im lucky, was told it's my phone by Orange, all bull, now will 02 all its great again full reception,thanks 02 and thanks to Orange for NOTHING

Bought two new phones and needed micro sims, firstly I was given the wrong sims and had to go back to the store then rang to activate the sim and keep my number. I was told that this would take no longer than 24 hours. 48 hours later I had to call back as nothing had happened I was then told after being hung up on 3 times and laughed at that it would now be done within 72 hours. After waiting a further 4 days I again called back only to be hung up on twice again and then told as if they were doing something good for me that they would deco have it sorted within 5 working days. Their customer service appalling, the staff constantly lie to you because they don't have a clue what they are doing, and their complaints process takes 72 hours to reply to each individual e-mail. In short 02 would be a much better choice than ee or their subsidiaries orange and t-mobile.

After being on pay as you go (giff gaff) for a few years I had seen a 'good deal' from dial a phone and thought I'd give it go. I got the note 3 and a free tablet for £18.99 a month (24m contract) Happy days! Or so I thought!

All delivered on time, nothing missing/broken and no errors on the paperwork, still happy.
Then I get a welcome text, "Hi Dave welcome to orange......", wait, what? My name isn't Dave???
Now the fun begins!! Rang them to be told my number had been linked to someone else's account, David's, and I had a £65 bill to pay. Erm nope! After 3-4 weeks of calls it was all sorted. Until the next bill, and every single bill to date!

Original plan on dial a phone site: 500MB, 500 minutes and unlimited texts for £18.99 pm.
The actual orange plan I have: 250MB, 500 minutes and unlimited texts for £21.99 pm but I'm paying between £26.25 and £31.15 pm? I'm being charged an extra £4.17 each month for data I don't use...

cannot wait till contract ends!

Absolutely awful customer service by orange yet again, shocking attitude from "manager" over a bill dispute. Glad I moved to another network after 10+ years with them

I have been with orange for some 24 years. My last contract was taken out 20 months ago. At that time the mobile signal where I live in Devon was reasonable. For the past year the signal has degraded to a point whereby it is no longer possible to send or receive calls and texts. Nine calls to Orange customer care have made no difference whatsoever. Promises of a fix within fourteen days have never materialised. A direct email to the CEO elicited a nil response. A recent phone call to tech services took nearly 35 mins did not resolve the issue and the sim card is now inoperable. Orange are now in breach of their contract. They are the absolute pants as a network operator and flaunt the law. Their customer service is now non existent. I would never use orange or recommend them, in fact give them a wide wide berth.

I am now seeking legal advice to sue for breach of contract

My phone was stolen 2 weeks ago... as if it wasn't annoying enough, I had to deal for Orange's CS incompetence. In total I called 6 times for a time of communication approaching 8h. Of which, 6h were spent on hold being transfered to one department to the other, 1h was spent confirming my accounts details (after each transfer) and the last hour I spent being misunderstood, misled and lied to.
As a result, I was made false promises, the schedulded deliveries failed 3 times, and nothing is resolved. There are supposed to call me back tomorrow at 9am to tell me the delivery is on its way, and again at 10am when the delivery guy is here. Come on , Orange, surprise me this time, get something done!

I have been with Orange over 10 years (still I am with mobile phone) and when leaving the broadband service due to the poor speed offered at my new address, they send a debt collector to gather just over £10 that "THEY" miscalculated on my final bill. I gave them KINDLY 3 months notice, I was advised of my final payment and date, I had cancelled my DD and after 2 months I have received a black mark on my credit score and a debt collector agency looking for just over £10. Ridiculous!!! No bill previously send or notification of due payment! I will move my mobile phone contract, business mobiles away from them. DISGUSTING!!!

Worst website I've used, always crashes and there is always some error, my contract is always more expensive than it should be although I haven't gone over any limits.

Just phoned Orange, or EE, or whoever they are, to cancel two contracts. Specifically called '345', their business team's number, knowing the 'personal' team would not be able to help, as my phones are on business contracts.

Was kept waiting with the usual 'We're experiencing very high.......' ad infinitum. Then, infuriatingly, the call dropped, probably due to Orange's notoriously poor signal (I was walking around as it was my lunchbreak).

Started the process again, and after about twenty mins got through..... to a man who said I'd come through to their PERSONAL team, but not to worry, he'd put me through to the business team (which he did as I was in mid-complaint to him at the terrible service).

Finally got through, and from there, it went smoothly. Two phones cancelled (for unrelated reasons), and they'll never have my business again.

Advice to Orange: sufficiently staff your call centres, or lose customers. Service on the cheap is a false economy.

I cancelled my account 3 months ago and was told I needed to pay the final monthly payment I paid that and thought that was the end. I was wrong they kept taking my monthly pay out the following month so I cancelled the Direct debit thinking it was my error that I did not cancel an automatic service. I moved country short after and was recently told by my old land lady that they were still billing me, and my mom called me saying that they sent a letter to her address which I haven't lived at for years saying I owe them more money. I cannot call customer service as I don't live in this country any more. Their email is currently down for review. I will not be paying the bill they can forget it. Their customer service is terrible!!!!!!!!!!

had my contract for 2 years tried to cancel it 2 months ago and received another bill last month after i already had my 30 day notice and what i thought was my last bill. phoned today to be told i have to give another 30 days notice and pay another months bill absolute joke of customer service.

Most disgusting service I have ever seen. Customer service staff needs training. Just to sign me up for broadband and phone they lied to me and sold the wrong contract, which I cancelled the next day when they sent me the email with actual details. Guess what, even after cancelling they took over my line and want money from me!! Because of them I was without internet for two weeks. Now they have send me a letter after three months asking for money. £345

The company staff strive to attracts you in Orange with deceiving orange packages that are supposedly created for you, but in the fact they are created in a way to milk away as much as possible of your money for as little as possible to give you in return.
The bills you are getting are mysteriously getting higher with each month, even when you are aware that you have used your phone less that month, still the bills are ever raising thing with orange.
On the other hand, false promises such as "our signal covers 99% of the country" are if not illegal than highly unethical way of doing business (in reality, you have to struggle to find spots where the call won`t brake due to the poor signal coverage).
Milking their users money is the only thing that they do excellent. They will charge you even when they do a mistake. For example, they are late to send you your bills, and sometimes this accumulates three months in a row of your bills, than they condition you to pay within a couple of days, otherwise they charge a lot extra with explanation "in favour of: Orange Communications SA...

Orange is unethical effing bully company that in future hopefully will be used a blueprint of how not to do business. I wish they bankrupt soon!

Customer Service hangs up, conversation goes more or less like this:
- Can you hear me?
- No ! (Then how can you answer to me??)
I have an UNANSWERED claim (very serious complaint) for more than 6 weeks. Emailed CISAS today, I won't put up with any more from Orange.
They had extended my contract to 3 years without my consent and they realized it was their mistake but did nothing to make it up for me. If I haven't noticed that, they would never do anything about it!!!!!!! THIS IS ILLEGAL!
They also gave me wrong info at the store, and I am wasting my time every time.
GIVE ME MY MONEY BACK!

So my orange contract ran out, but as the signal where I live has been getting worse over the last 3 years or so I gave them a ring . They were eager to upgrade me in spite of the poor signal, but I decided to keep the existing handset on a sim only contract while I researched my best option.
6 months later I called them for a PAC code to switch to O2. It turned out that I had signed up to a "bridging contract" (?) which cost more than £90 to get out of and ended up costing more monthly than a new contract with a new handset (and poor signal) would have!
They may or may not have sent piles of paperwork pointing out the folly that I had signed up to, but who reads that? I wish I had.
Having been a customer for 13 years I feel well and truly shafted.
The moral of this story is do not glaze over when a telesales person from orange is waffling on or you will get tucked up like a kipper.