Orbit Fitness Equipment Reviews 

36
TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Don't waste your money! Go onto facebook and get a cheaper one because you'll probably get a better level of customer service and probably the same (if not better) quality of machine. They c... See more

Rated 2 out of 5 stars

After sale service is commendable but the item itself not worth investing. Bought a ZEN5.8R Orbit Zenith V5.8R Light Commercial Recumbent Self generation causing anxiety looking at the heart rate, it... See more

Rated 1 out of 5 stars

I have been using this servious for about a month now without any problems. BUT....I have been trying to get funds out of my account now for over a week. All communication has been cut off from their... See more

Rated 2 out of 5 stars

I placed order online to be picked up since its in stock so i assumed its like the other shop 2hours to collect then after placed it got an email says it will take 3-5 days to process my order which a... See more

Company details

  1. Fitness and Nutrition Service
  2. Pharmacy

Information provided by various external sources

Suppliers of Quality Fitness Equipment for all your Home, Corporate and Commercial Fitness requirements. Call us or visit our website now for your fitness equipment enquiry.


Contact info

1.9

Poor

TrustScore 2 out of 5

36 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(36)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Brilliant service absolutely lovely staff. I ordered a Olympic weights package they had a offer of free delivery and was delivered the next business day! Thank you very much ☺️

July 17, 2017
Unprompted review
Rated 5 out of 5 stars

Great customer service

Just bought a light commercial treadmill from Damian at Orbit Fitness Osborne Park. He was very friendly, helpful, knowledgeable and not pushy at all. Fantastic customer service. I would definitely recommend going to see him. Thank you.

April 28, 2017
Unprompted review
Rated 1 out of 5 stars

Slow delivery

We ordered an item on March 21st and it is now the 29th and we have not received the item.

March 29, 2017
Unprompted review
Rated 4 out of 5 stars

Super quick delivery

Orbit's online system is great. It was easy to search for what I wanted. Simple to to order and pay for. The option to pick up from my nearest store made it convenient for me as I don't have anywhere for the delivery to be left when I am at work. The item was ready to collect within a few days of placing my order. My only criticism is that I didn't receive a notification that the item was ready to be picked up. I just happened to stop by the store to ask and it was there waiting for me. Store staff were really friendly though and said they would have notifies me later that day. So will give them the benefit of the doubt this time 😉
Would certainly recommend this option though.

March 1, 2017
Unprompted review
Rated 4 out of 5 stars

Still waiting for my "pending" order

Just as the title says, I'm still waiting for my order for the past ~3 weeks, which the status is still "pending". What really annoys me is that my card was already charged for the purchase, and yet the order is still "pending" :(

Update:
After emailing orbit fitness the order was received promptly!

February 13, 2017
Unprompted review
Orbit Fitness Equipment logo

Reply from Orbit Fitness Equipment

Good afternoon
Apologies for the delay in getting the product to you.
I have contacted the delivery department and asked to make it a priority to have this product sent to you today.

Rated 5 out of 5 stars

Brilliant Service

I ordered the rowing machine online, was expecting it to take up to 10 working days to arrive, it arrived two days later with two very cheerful delivery men.

February 9, 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic! Highly recommended

I ordered my equipment and it was delivered in less than a week! I'm absolutely stoked with the quality of the gear and the condition upon delivery! Will definitely buy from you guys again!

December 20, 2016
Unprompted review
Rated 3 out of 5 stars

Reasonable delivery cost

Happy with the cost of delivery, but I selected the option of leaving the goods without a signature as I knew I would probably not be home. It wasn't put on the parcel so took 3 days longer to arrive. Maybe don't make it an option if you aren't going to relay it to the courier? I also was never given a tracking number so couldn't check when my delivery would arrive and have still not had a reply to the email I sent requesting one.

December 12, 2016
Unprompted review
Rated 1 out of 5 stars

No response

No response.
Lack of response.
No information about delivery

September 13, 2016
Unprompted review
Orbit Fitness Equipment logo

Reply from Orbit Fitness Equipment

“Thank you so much for your feedback. Our team strives to ensure every customer has a positive experience. We apologize that your experience did not meet this expectation.

We have followed up on your case internally to make sure this does not occur again. Please reach out to us at customerservice@orbitfitness.com.au or 62413027 so we can find a resolution.

We appreciate your business and hope you will give us another chance in the future.

Best,

Orbit Fitness

Rated 1 out of 5 stars

Paragon orbit

ordered the Paragon smith on discount price!! Which 2 days later said to be out of stock in this time missed out on anther unit.. Very disappointed.

July 24, 2016
Unprompted review
Rated 5 out of 5 stars

Rockingham store with nathaniel

After my husband having a stroke 2 years ago we were ready to help him with his recovery further by purchasing a rower!! We have previously been to orbit and dealt with a very lovely lady but sadly she had left! When we entered orbit nathaniel was very welcoming and genuinely wanted to help and intently listened to our story!
From then he showed us the water rowers and we ended up with the best rower Cll rower! I can not begin in words of how nice nathaniel is and highly recommend his services to many! It was also nice to talk to someone that knew exactly what he was talking about on all the products! I even left with a new arm workout to do at home! Lisa and Dave kepa

February 27, 2016
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look