Love my duck umbrella! Customer service were super helpful when it broke and kindly offered me a new one. Obviously not ideal that it did break (after 18 months) but it's definitely the highest qualit... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought my first duckhead last year and unfortunately it recently broke under a very strong gust of wind. I don't blame the umbrella though as we were in the storm season. The customer support team... See more
I've been eyeing this umbrella for a while and I'm so glad to have finally bought it ! It's the cutest umbrella ever with a lovely range of colours to choose from. The team is super helpful and respon... See more
A genuinely gorgeous umbrella that is backed up by excellent customer service. Everything about the design and packaging is high quality and it has a very good heft to it. I needed to get in touch... See more
Company details
Written by the company
We are a woman owned and led Company dedicated to producing joyful, functional, and considered designs. We work with recycled, recyclable, biodegradable, and sustainably sourced materials. Our umbrellas are handmade using age old techniques adapted to our modern-day usage and built to last beyond the season. Our design ethos is simply that a well-made and fit for purpose umbrella can be both functionally useful and a coveted accessory cherished for many years.
Contact info
London, United Kingdom
- hello@originalduckhead.com
- www.originalduckhead.com
4.6
Excellent
175 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer support.
UPD. I've added 3 stars for exceptional service and support from the manufacturer. I will add one more if my new umbrella will last longer.
Beautiful umbrella with good ergonomic, but very poor quality. The umbrella is broken after less that a month of usage during not very intensive wind.
June 12, 2025
Unprompted review
Reply from Original Duckhead
Hi Artsiom,
We're sorry to hear about your experience. That certainly shouldn’t happen, and we’d like to help make it right. Please email us at hello@originalduckhead.com so we can look into this further.
Best, The ODH Team
Poor durability ?an anomaly
Lovely appearance and handy automatic open button however not at all durable with my first umbrella. Only used it less than a dozen times on 6 months and the shaft snapped in the wind (nobody else using other umbrellas with me had snapped umbrellas including those that were less expensive). This has so far been partially redeemed by excellent customer service with a replacement on the way. I will hopefully have a more positive re-evaluation when the new umbrella arrives.
June 4, 2025
Unprompted review
Reply from Original Duckhead
Hi Emily,
Thank you for your feedback. We're truly sorry the original umbrella didn’t hold up as expected, but we’re glad our customer service could assist. We hope the replacement meets your expectations and look forward to your updated thoughts once you’ve had the chance to use it.
Best,
The ODH Team
Replacement cap for my duck!
My duck umbrella lost its little black cap. I was keen to fix my umbrella as it was just 2 years old!
I emailed the customer service team and I was offered a free replacement cap. I received this today and my duck is perfect once again!
Excellent service and thank you.
March 5, 2025
Unprompted review
Reply from Original Duckhead
Hi Silvs,
Thank you so much for your lovely review! We’re so glad we could help you repair your duck and that it’s back in action. Your support means a lot to us.
Best regards
Excellent product
Excellent product, well made, and always gets compliments!
February 28, 2025
Unprompted review
Reply from Original Duckhead
Hi Mike,
Thank you for your kind words! We're thrilled to hear you're enjoying your umbrella and appreciate you taking the time to share your experience.
Warm regards,
I love the style of these umbrellas
I love the style of these umbrellas, I recieve so many lovely compliments 🥰
February 21, 2025
Unprompted review
Reply from Original Duckhead
Hi Abigail,
Thanks so much for your lovely feedback! We're so happy to hear the compliments are rolling in—enjoy your umbrella!
Best wishes
I love my umbrella
I love my umbrella! It’s sturdy and the design is cool.
February 4, 2025
Unprompted review
Reply from Original Duckhead
Hi Stephanie,
We’re so pleased to hear you’re loving your umbrella! Thanks for the great feedback—it means a lot to us.
Best,
The ODH Team
Absolutely in looove! 💕 with my Original Duckhead…
So in loooove with my Original Duckhead umbrella! It’s sturdy, well-made, and actually has been holding great in the wind . Plus the duck-shaped handle is such a cute and adorable touch. It’s also good to know it’s made from recycled materials and is eco friendly. Definitely recommend if you want something stylish and reliable!
January 1, 2025
Unprompted review
Reply from Original Duckhead
Hi Cathy,
Thank you for the glowing review! We’re delighted to hear you’re loving both the design and durability of your umbrella, and we’re especially happy that the eco-friendly touch resonates with you.
Best,
Very nice product
Very nice product, also had an issue after purchase (entirely my fault) and they made it right at no extra cost - highly recommend!
February 13, 2025
Unprompted review
Reply from Original Duckhead
Hi Iain,
Thank you for your kind words, and we're glad we could help resolve the issue. We really appreciate your recommendation!
Many thanks!
Reply from Original Duckhead
Hi Myriam,
Thanks for the lovely note! We’re thrilled your umbrella is turning heads—rainy days deserve good design too.
Best,
One of the best gift to give
One of the best gift to give! It’s sturdy, great quality & cute. I’ve had mine for years now and it still looks brand new. Absolutely love my duck umbrella
February 18, 2025
Unprompted review
Reply from Original Duckhead
Hi Ioana,
Thank you so much! We're honoured to hear your duck umbrella has stood the test of time. It’s wonderful to know it's been such a cherished gift.
Best regards
Sturdy!
Just wanted to express how much I like the straight handle umbrella! Absolutely love the auto open and close system and how sturdy the umbrella is.
February 12, 2025
Unprompted review
Reply from Original Duckhead
Hi JD,
Thank you for the kind words—we’re so glad you’re enjoying the straight handle design and finding it as sturdy as we intended!
Best regards
Brilliant company to work with
Brilliant company to work with, high quality products, brilliant service and the ethics which defines their values is exactly what we need more of in the world.
February 18, 2025
Unprompted review
Reply from Original Duckhead
Hi Ashleigh,
Thank you for your thoughtful review. We’re grateful for your support and truly appreciate your recognition of our values and mission.
Best,
I love my duckhead umbrella
I love my duckhead umbrella ! Beautiful design, great quality, amazing colors !!!
February 18, 2025
Unprompted review
Reply from Original Duckhead
Hi N.B,
Thanks for your wonderful feedback! We're so pleased you're loving the design and colours—thank you for supporting us.
Many thanks!
Best umbrella out there
Christmas present from a friend and it’s a great product. Very well made and I love the colour. Best umbrella ever!
February 17, 2025
Unprompted review
Reply from Original Duckhead
Hi Robert,
That’s fantastic to hear! We're thrilled your duck umbrella made for a great gift—and even happier it’s living up to expectations.
Best regards,
Sage
Lovely design and great quality
Lovely design and great quality.
Excellent customer service
February 15, 2025
Unprompted review
Everyone's asking me where I got my…
Everyone's asking me where I got my umbrella!
January 10, 2025
Unprompted review
Reply from Original Duckhead
Thank you, James! So happy to hear it's your best umbrella yet! ☔️😊
For those who value both quality and…
For those who value both quality and aesthetics, this is a must-have item in any stylish wardrobe. I really love them
January 17, 2025
Unprompted review
Reply from Original Duckhead
We’re thrilled you appreciate both the quality and design. Thanks for your support!
Reply from Original Duckhead
Thank you for your review!
I absolutely love this brand
I absolutely love this brand! This is the cutest, highest quality umbrella I have ever purchased. It is wind resistant and great for nasty weather. Their customer service team is amazing as well! When my umbrella got damaged, they replied to me within the day and offered a replacement. I highly recommend purchasing their products as they are meant to last and are eco-friendly!
February 6, 2025
Unprompted review
Reply from Original Duckhead
Thank you so much for your kind words! 😊 We're thrilled that you love your umbrella and had a great experience with our team. We appreciate your support for sustainable design! 💚☔️
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