Original Duckhead Reviews 175

My one and only umbrella broke so I needed one urgently to get ready for the stormy season. I did a lot of research and was excited to order from Original Duckhead. I received my parcel today but I was shocked to find a flat courier envelope, and even more shocking to find just the invoice and what I assume to be the umbrella plastic cover with NO UMBRELLA in the bag. This must be some kind of joke. It's absolutely ridiculous. I have emailed customer services and am waiting for a response. I hope it's not a scam and they take the right steps to promptly remedy the situation.

Update: They got back and sent the umbrella again via Royal Mail which took another 3 days to arrive, when I had requested next day delivery. They sent one of their reusable bags as a 'gift'. It would have been better to have a faster delivery than another extra bag that I don't need. Quality of the umbrella itself seems great.

Charge for 2 day delivery. Don't even dispatch item after a week. Still waiting....
Update following ODH's reply. I already called and left messages /emails regarding the issue. So I highly doubt they will "promptly assist" me.
Update 11/9/23: After finally being able to talk to the company, they blamed Royal Mail and asked if I wanted a refund or a replacement sent. I asked for a replacement. Guess what, a week later the "original" item arrived. I have yet to receive the "replacement" a month later. I highly expect that they never sent the original until after speaking to me due to this review.

I love the quality of the umbrellas. I have one, still in use, that is 30 years old. My latest purchase was for my grand daughter for her birthday. As a little girl she had always loved mine.

my order was delayed by more than a month, and when i wrote in, Gabriel was so patient with me. we agreed that i would wait another week, and when that passed with no sight of my parcel, Gabriel said he would send over a new order. it was really an assurance for me. but of course, as these things pan out, the original parcel arrived, in good condition, and i’m enjoying having 3 new Duckheads. thank you again, Gabriel!!

My umbrella arrived damaged and the company was quick to apologize and send me a new umbrella. The only complaint I have is that it arrived 6 weeks later but this was not due to the company but a problem with transit system. The umbrella is of highest quality and the costumer service is excellent.

I had a similar umbrella when I was growing up and love being able to give one to my daughter. The pink terrazzo pattern is perfect and she loves using it on our walks to preschool.

I am delighted with my umbrella the colour & sturdy craftsmanship! I have been unable to actually use it due to shoulder op at moment but look forward to using it in near future! A very good buy!

MADE IN CHINA… I’m not here to bash the company, but really??? A $50 umbrella portrayed to the consumer to be made in the UK/London. The “Original Duck Head Umbrella” is a let down.

For a folding umbrella, it's a nice product; but if it weren't us filling a request from a grand daughter, I wouldn't spend that much money on a folding umbrella ( or any umbrella ) unless $25 fell out of it when I opened it.

Lovely umbrella, quick delivery.

Quick delivery of a fun and useful product. Lots of colours to choose from.

Quick shipping and the umbrella looks great!

Really beautiful - well made, well designed umbrella.
Reminds me of an umbrella my Grandma owned when I was a child.
I went for the nice bright yellow to cheer up rainy days.
Delivery was fast and the item was well packed.

I originally wrote a poor review since it took awhile to receive my umbrella. I am sorry. I didn’t realize the time frame in shipping to the US from the UK.
The umbrella is adorable. My niece will love her new pink umbrella. Again, I do apologize.

Great customer service. Had a problem with my order but it was resolved very quickly. Lovely umbrellas, great colours and quality materials, I would definitely recommend.

The shopping experience is easy and there is a lot of variety in colors
The umbrellas are beautiful!!

I have not received my order or any indication or any indication of when it will be delivered

I got an umbrella for myself (instantly named Zachary Quack, by the three year old) and it’s lovely yellow colour has instantly brighten up rainy day walks.
We have already brought another as a present for Granny, so she can join in the rainy day fun as well.

Great fast service and really beautiful quality.

Hi. I received the wrong order. I ordered one yellow, one red, and one lilac umbrella (one for each of my children) and I received one green.