Original Grain Reviews 354

First a promotion of 50.00 off orders of 500 was offered but was not processed with my order, even after I requested it, some AI chat box kept stating it had no promo codes available at this time and I keep getting refered to by someone else's name and not by my name under whick the order was made. The product did come in a timely manner and looks nice enough. But when you can't refer to your custome by their name but someone else's because you are using AI instead of people to conduct your customer service you are not going to go very far with your company. And to offer a promotion and then not give it will also eventually end your company.

I honestly have had no issues with yall! I love your products and hope to further do business with Original Grain!

Bought for a gift and it was absolutely everything I thought it would be

I received the Ford Chronograph as a birthday present from my wife and was FLOORED! The look, finish, and quality are incredible! This is an impressive addition to my watch collection! Thank you OG for your fine work and attention to detail!

I have owned my first OG since ~2017 and love it. The watch has brought several compliments, especially at wedding settings and has had zero issues. I only reached out to customer service after I replaced the battery locally and have since had some small issues with hands sticking, which never occurred before. Although OG does not offer repair at this time… customer service was very responsive, and offered generous assistance in acquiring another great timepiece as a replacement while I find a repair shop locally. I have purchased two more since and will continuously rotate these watches throughout my collection

Everybody needs to buy watches from these amazing men. Ryan, one of the co-founders helped me so much in getting my order placed. The fact that they plant trees every time they make a sale makes my heart so happy. t
The watch I bought for my husband is absolutely gorgeous . Also Genesis their Customer Happiness director was absolutely wonderful

Do not buy from this company if the purchase is intended for a gift. I bought an anniversary and Valentines gift in November for fear of it selling out.
The watch is way too heavy and now non returnable.
They give you 15 days from the purchase date so when you do the math from the purchase date to the date it arrives to you, you’re stuck with the purchase.
No credit or refund.
Shady way to operate a business, guaranteed no return's.

Very friendly customer service.

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Purchased a watch for my husband for Christmas. From day one it hasn't kept time correctly. Falls out 2 to over 14 minutes after resetting. Contacted Customer Service and basically got a song and dance. I spend a lot on watches each year, as my husband is a collector. First and last purchase from Original Grain! They are junk.

Watch died after 7 months. They are 100% unresponsive to warranty requests. Do not EVER return emails. That is the only way to reach them No interactive support, no online ticket creation, no phone number Email only and its ignored. Expensive watches and the crown stops working after 7 months. Crappy product crappy service.

This company is absolutely disgusting. if I could leave less than one star I certainly would. I had ordered a watch for my husband for christmas, when I received it it was broken. I sent many emails to the company stating at the watch was not working, in turn in a very condescending manner, they kept trying to tell me that I was basically doing it wrong, to try to get it started, which I wasn't because the watch was indeed broken. after many many tries kept explaining to them that the watch does not work. I simply wanted to return the watch and they insisted on sending a replacement in which they did and it didn't fit. I Explained that I simply do not want this watch anymore I will return both watches and just want my money back. They keep stating that the return window is closed and can no longer accept it and will issue a credit. I do not want a credit, I just want my money back because my husband no longer wants this watch because we are both completely turned off by the lack of compassion that this company has. It is been an absolute horror show from the beginning I absolutely regret buying this watch. Any company that treats a customer this way is absolutely disgusting and they should be ashamed of themselves. They should have done the right thing and just gave me my money back and been done with it.

i have had this watch for a few months now, it’s broken multiple times, the faceplate has broken in two different locations, the date does not update anymore and the time randomly falls out of accurate time.

Purchase process was easy. Web site is very well done.

Product is beautiful and well made as well as reasonably priced.

Scam alert! Buyer beware. After making a purchase from the website, after the order was placed, after the order was supposed to ship, the company reached out and said they wanted me to pay additional money otherwise they would cancel the order. I've never heard of such a thing. I picked a watch, added it to the cart and checked out just like any other website. Asking for more money after the fact is extremely shady.

I ordered a watch more than 3 weeks ago and it still shows “on its way to the sorting center” on the tracking. I’ve tried contacting them multiple times now and so far have gotten no response at all. Email, DM on instagram, and even left a comment under their posts because for nearly 500 euros you would expect a response if there is a problem. When I left a comment on their insta I saw there is more people with this same exact problem. Not getting their order and getting no response, what a scam. I’m absolutely let down by this company and I want my money back!😡

Was happy with three watches that I bought ;great quality; great price absolutely love them however, when I added on the mystery watch to one of my orders for an additional $100 , I was surprised when I received a cheap watch with a made in China tag on it lightweight. It definitely doesn’t look like the quality of the rest of them. I’ve reached out to them multiple times with no response. Unfortunate because I have promoted this company endlessly so I’m a little disappointed at the moment.

Haven't had the chance to wear the watch. Looks great and the package was great with the spare parts.

Watch Don't even fit on my wrist plus instructions are for a chronograph watch you sent a plane Japanese battery watch gotta say I'm disappointed but learn my lesson

I have purchased three watches from Original Grain. One of the watches received was a duplicate watch. Original Grain went above and beyond by letting me return the duplicate mystery watch and sending me a new unique watch. Customer service is the best. Looking forward to more purchases in the future.