Giving a 4 only because we had an issue on a watch given as a gift and shouldn’t have even minor issues 30 days in. But that being said we contacted them, took it to a jeweler for the fix, submitte... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wanted to try the brand and needed the purchase to arrive within 6 days due to being a gift. I ordered the 46mm Teal and Bronze, (which seemed to be a fine quality watch) paid the addition fee for 2... See more
Not only did I receive the classiest watch to hit a guys wrist since James Bond movies. I also received world class treatment. Immediate responses, that exhibited top class customer service and made y... See more
All I can say is wow! This is such a beautiful timepiece, I love original grains unique designs using real wood. I am definitely obsessed and can’t wait to add more to my collection. Only thing I do... See more
Company details
Written by the company
Original Grain is the premier maker of handcrafted wood & steel designs. Individually made from premium sustainable wood suppliers and 100% stainless steel. Inspired by their Pacific Northwest roots, brothers Ryan and Andrew Beltran set forth on a mission in 2013: Create an entirely unique timepiece out of wood and steel. To-date the brand has planted over 600k trees cleaned up over 250k lbs of plastic & helped with multiple Veteran organizations.
Contact info
United States
- support@originalgrain.com
- www.originalgrain.com
3.9
Great
354 reviews
Replied to 8% of negative reviews
Typically replies within 24 hours
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Thought by reviews it would be a long process but was not
Giving a 4 only because we had an issue on a watch given as a gift and shouldn’t have even minor issues 30 days in. But that being said we contacted them, took it to a jeweler for the fix, submitted the cost and we were reimbursed quickly.
Watch is nice looking so glad it survived the process.
November 14, 2025
Unprompted review
Don't order watches from Original Grain
I recently ordered what we thought would be a beautiful, unique, and American-made product. It was supposed to be a Christmas gift for my son-in-law. The watch face was advertised to display "Old No. 7 Brand," which is the Jack Daniels brand. However, the watch face arrived blank.
I contacted the company, and they asked for pictures. After I sent them, their response was that the wood grain doesn't always match the advertisement due to the natural variations. Their solution was either to return the product for another one (which they confirmed wouldn't arrive by Christmas) or to receive a refund.
I am extremely disappointed with the deceptive practices of this company. I feel misled, like many others I've read about this holiday season. It's unacceptable to take advantage of customers, especially during this time of year. I would advise others to avoid Original Grain.
December 19, 2025
Unprompted review
Lost but not found
I ordered a watch on December 9th, 2025, and today is December 18, 2025, and I still have not received it. Not only have I not received it, but no one can tell me where it is. Other than email, there is no customer service to speak with making it difficult to communicate and resolve issues quickly. All I want is to know where my watch is and some action showing someone is at least trying to help.
December 18, 2025
Unprompted review
STAY AWAY - no watch is worth this
First clue: no customer service phone number. That is because their customer service is non existent. So poorly run. I have emailed them 6 times with only one response of "Oh we are so sorry you didn't enjoy your experience, but we will be in touch". STAY AWAY!!!!
December 18, 2025
Unprompted review
Good experience 9
Although, shipping was slower than I expected, I believe the holidays may be to blame. The watch is beautiful and I have received many compliments. It's a great addition to my collection.
November 21, 2025
Customer service is poor
Customer service is poor. There is no login on their website. No receipt included with shipment. Watch is mediocre quality. Packaging is good. If there is a problem with the watch, I’m sure I’m screwed. It’s a Christmas gift. Can’t even confirm this is the actual watch I purchased. Not feeling too good about this company- watches are made in China.
Just received an email from customer service. They provided a copy of my receipt as well as a packing slip. I emailed this afternoon. Quick response but difficult to speak with a person. Email was sufficient. Verdict is out on watch quality.
November 27, 2025
Unprompted review
The customer service was excellent and…
The customer service was excellent and the notifications of transit were timely. The watch is beautiful. It is a gift so I haven’t received their thoughts on it yet but I know he’ll love it.
October 22, 2025
Bourbon Enthusiast
Outstanding quality and impeccable customer service at an extremely reasonable price!
October 15, 2025
Sound classic and striking watches!
Watches are solid, comfortable to wear and striking in appearance.
October 20, 2025
Great quality
Original grain chrono watches are some of the best watches I’ve ever owned. Super scratch resistant. Beautiful watches.
October 19, 2025
Beautiful Watch Gift
Beautiful Watch Gift! My gift was sent quickly and delivered in a beautiful wood box. The extra watch box is a beautiful addition as a gift also.
October 20, 2025
Unique
Unique, quality watches. I got the Forest Fire Ember watch, and I love the look and aesthetic of the watch. Well done! I'm not too much of a whiskey enthusiast but, I will be looking to get a whiskey barrel watch in the future. Thanks again for an amazing, and interesting timepiece.
October 20, 2025
Beautiful time peace
October 20, 2025
Great watches and excellent customer service!
We have bought several watches and have loved them. We needed a new leather band. Your customer service has been soo great to work with us. My man is 83 and was a camp director in Lake Lure NC so your wood watches are perfect for him. Excellent service! Many Blessings to you!
! Jean Godley-Cooper
October 17, 2025
Really nice gift
Really nice gift. Well made, had a good weight to it. Several people asked about it at the party.
October 6, 2025
Affordable timepiece for every environment
Great order experience and great customer support. Unique offering appropriate for all occasions.
October 16, 2025
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