Original Grain Reviews 354

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 175 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting the unique designs, craftsmanship, and overall quality of the watches. Many people appreciate the aesthetic appeal and the premium feel of the timepieces, frequently noting that they look even better in person than in photos. The purchasing process is generally described as smooth and easy. However, some customers were dissatisfied with aspects of customer service and order fulfillment. There were instances where people experienced issues with watches breaking or arriving damaged, and some reported slow or unhelpful responses from customer support. A few customers also mentioned not receiving their orders or experiencing significant delays, leading to frustration and a perception of poor communication.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers express delight with the watches,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the watches for their beauty,... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the excellent, responsive,... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report significant issues, such as not... See more

Response time

Reviewers highlight ambiguous aspects of response time. While some customers praise quick responses,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Giving a 4 only because we had an issue on a watch given as a gift and shouldn’t have even minor issues 30 days in. But that being said we contacted them, took it to a jeweler for the fix, submitte... See more

Rated 3 out of 5 stars

I wanted to try the brand and needed the purchase to arrive within 6 days due to being a gift. I ordered the 46mm Teal and Bronze, (which seemed to be a fine quality watch) paid the addition fee for 2... See more

Rated 5 out of 5 stars

Not only did I receive the classiest watch to hit a guys wrist since James Bond movies. I also received world class treatment. Immediate responses, that exhibited top class customer service and made y... See more

Rated 5 out of 5 stars

All I can say is wow! This is such a beautiful timepiece, I love original grains unique designs using real wood. I am definitely obsessed and can’t wait to add more to my collection. Only thing I do... See more


Company details

  1. Watch Manufacturer

Written by the company

Original Grain is the premier maker of handcrafted wood & steel designs. Individually made from premium sustainable wood suppliers and 100% stainless steel. Inspired by their Pacific Northwest roots, brothers Ryan and Andrew Beltran set forth on a mission in 2013: Create an entirely unique timepiece out of wood and steel. To-date the brand has planted over 600k trees cleaned up over 250k lbs of plastic & helped with multiple Veteran organizations.


Contact info

3.9

Great

TrustScore 4 out of 5

354 reviews

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1-star

Replied to 8% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

I never received my watch

Though I have been in touch with the company, I have never received my watch. It was supposed to be out for delivery last week, however I never received it.

October 13, 2025
Original Grain logo

Reply from Original Grain

Hey Christian im glad you reached out,. Im looking at the order details which shows it shipped on 10.11. Let me reach out to you personally to make sure we get you taken care of. I will make sure this is resolved, Thanks for making contact!

Rated 5 out of 5 stars

Seven OG Watches!

I own 6 OG watches, and like this latest purchase, they're all fantastic. This watch (number 7 purchase) was a gift for my wife, and she is thrilled with it. We live in the California Central Coast wine country, and the theme of this time piece fits in perfectly.

October 12, 2025
Original Grain logo

Reply from Original Grain

This is incredible to see this feedback! Thanks for being a long standing customer! We have some incredible drops coming that I hope you get to see, If you ever need anything feel free to reach us Support@originalgrain.com & our founder email is Andrew@originalgrain.com

Rated 5 out of 5 stars

Not a Facebook scam, but a great company!!

I absolutely love my Forest Fire watch — the red color version is stunning! The purchase process was simple and smooth, and when I needed to order additional links, customer service made it quick and easy. The craftsmanship and style really stand out. I’d love to see Original Grain expand this collection with matching accessories like dog tags or a keychain in the same design.

October 7, 2025
Rated 1 out of 5 stars

Not very happy

I received my order very fast and things were great. My husband wore his watch twice and pins started falling out and he lost a link because of it.
I contacted the company and I was sent a link to buy more pins and links🤬 I spent almost 900.00 on 3 watches I should not have to order and pay for more.
Then that said they would make me a ticket to get it taken care of. Guess what never got a email or links and pins.

October 9, 2025
Rated 5 out of 5 stars

I now own three Original Grain watches…

I now own three Original Grain watches — one of which I gave to my father-in-law and we both can’t stop talking about them. The craftsmanship is incredible. My Jack Daniels Mechanical Chrono especially blew me away: it uses a Miyota 82S0 automatic movement, a system normally found in high-end Swiss watches. I didn't even know that when I purchased it. You can feel the quality right away -they’re solid, have a satisfying weight, and look even better in person than in the photos.

Customer service was just as impressive. I had a small issue with the one I gifted my father-in-law, and their team handled it instantly and professionally. They genuinely stand behind their work.

Between the unique designs, premium feel, and the way they treat their customers, I’m officially a lifelong fan. Couldn’t be happier with both the watches and the people behind them.

October 9, 2025
Rated 5 out of 5 stars

Best Watch

The watch came super fast and the inscription I wanted on the back of the watch was perfect! Beautiful watch! It’ll look stunning thank you! Perfect anniversary gift.

October 10, 2025
Rated 5 out of 5 stars

Unique watch

Shopping on the Original Grain store is a breeze. Wonderful displays of all the different watches, love the "give back" programs, plant a tree, etc... you do above just selling unique watches. Own 3 watches now. Thanks

October 7, 2025
Rated 5 out of 5 stars

I now the difference between a timepiece and a watch

You do absolutely everything perfectly from design to after care customer service of purchase 🙌 Thank you so much for your collaboration with Cedella Marley in making something to be cherished an adored! With such craftsmanship I will absolutely be leaving this beautiful timepiece as special reminder to my son on a life changing journey he sent me on over 11 yrs ago..it was perfect timing for me to have being it's my 11 yr Anniversary following The Marley Brothers festivals an tours!! I love seeing Bob's smiling face looking at it several times a day is so easy to do!!! Beyond magnificent work you have accomplished!!! ONE LOVE 💚 💛 ❤️🦁 T

October 7, 2025
Rated 1 out of 5 stars

Horrible

Horrible! I got a text after I ordered my 3 rd watch from y’all that I could get sunglasses for 50% off. I walked way from my phone after order and text came in. I came back 8 minutes after time supposedly expired and text yes, but was told basically sorry but not sorry to late. We will have to think twice about ordering anymore watches

October 6, 2025

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