Original Grain Reviews 354

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 175 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting the unique designs, craftsmanship, and overall quality of the watches. Many people appreciate the aesthetic appeal and the premium feel of the timepieces, frequently noting that they look even better in person than in photos. The purchasing process is generally described as smooth and easy. However, some customers were dissatisfied with aspects of customer service and order fulfillment. There were instances where people experienced issues with watches breaking or arriving damaged, and some reported slow or unhelpful responses from customer support. A few customers also mentioned not receiving their orders or experiencing significant delays, leading to frustration and a perception of poor communication.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers express delight with the watches,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the watches for their beauty,... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the excellent, responsive,... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report significant issues, such as not... See more

Response time

Reviewers highlight ambiguous aspects of response time. While some customers praise quick responses,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Giving a 4 only because we had an issue on a watch given as a gift and shouldn’t have even minor issues 30 days in. But that being said we contacted them, took it to a jeweler for the fix, submitte... See more

Rated 3 out of 5 stars

I wanted to try the brand and needed the purchase to arrive within 6 days due to being a gift. I ordered the 46mm Teal and Bronze, (which seemed to be a fine quality watch) paid the addition fee for 2... See more

Rated 5 out of 5 stars

Not only did I receive the classiest watch to hit a guys wrist since James Bond movies. I also received world class treatment. Immediate responses, that exhibited top class customer service and made y... See more

Rated 5 out of 5 stars

All I can say is wow! This is such a beautiful timepiece, I love original grains unique designs using real wood. I am definitely obsessed and can’t wait to add more to my collection. Only thing I do... See more


Company details

  1. Watch Manufacturer

Written by the company

Original Grain is the premier maker of handcrafted wood & steel designs. Individually made from premium sustainable wood suppliers and 100% stainless steel. Inspired by their Pacific Northwest roots, brothers Ryan and Andrew Beltran set forth on a mission in 2013: Create an entirely unique timepiece out of wood and steel. To-date the brand has planted over 600k trees cleaned up over 250k lbs of plastic & helped with multiple Veteran organizations.


Contact info

3.9

Great

TrustScore 4 out of 5

354 reviews

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Replied to 8% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Not only did I receive the classiest…

Not only did I receive the classiest watch to hit a guys wrist since James Bond movies. I also received world class treatment. Immediate responses, that exhibited top class customer service and made you feel like you were their only customer. You’re not a number here it’s like you have become part of a family, a family who believe in top quality watches that express character about the wearer. This isn’t your latest gadget Apple Watch or smart watch. This is getting to the basics of what a watch was meant for. Drawing about to the core purpose of a watch also helps you eliminate distractions that the tech watches create.

October 8, 2025
Rated 5 out of 5 stars

Original Grain Watches - Every Timepiece Tells A Story

I would highly recommend Original Grain. They deliver a high quality product and their customer service is excellent. I ordered the Ryman Rugged 44mm Automatic as an Anniversary gift for my husband. The watch is stunning and of exceptional craftsmanship. The handcrafted box the watch came in is beautiful. The process from browsing the website to receiving the watch was smooth and the photos/description were accurate. I know this watch will be a beautiful addition to my husband’s collection.

October 8, 2025
Rated 5 out of 5 stars

Got this as a gift for my husband

Got this as a gift for my husband. So many great watches to choose from and checkout was a breeze. Product shipped and arrived pretty quick and was packed up well so no damage to the items. So worth the purchase, my husband LOVED it so much! I also purchased a mini whiskey barrel watch display as well and it was so cool!

October 6, 2025
Rated 5 out of 5 stars

All I can say is wow

All I can say is wow! This is such a beautiful timepiece, I love original grains unique designs using real wood. I am definitely obsessed and can’t wait to add more to my collection. Only thing I do wish is that they would offer other limited edition licensed collaborators, for instance they have some beautiful designs for the bronco and Ford, but I’m a Ram guy and love taking pics and reels for my FB and IG and a Ram trucks edition would be sweet for photos!

September 29, 2025

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