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Original Grain Reviews 354

•
TrustScore 4 out of 5

3.9

Watch Manufacturer
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Review summary

Created with AI, based on recent reviews

Considering 175 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting the unique designs, craftsmanship, and overall quality of the watches. Many people appreciate the aesthetic appeal and the premium feel of the timepieces, frequently noting that they look even better in person than in photos. The purchasing process is generally described as smooth and easy. However, some customers were dissatisfied with aspects of customer service and order fulfillment. There were instances where people experienced issues with watches breaking or arriving damaged, and some reported slow or unhelpful responses from customer support. A few customers also mentioned not receiving their orders or experiencing significant delays, leading to frustration and a perception of poor communication.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers express delight with the watches,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the watches for their beauty,... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the excellent, responsive,... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report significant issues, such as not... See more

Response time

Reviewers highlight ambiguous aspects of response time. While some customers praise quick responses,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Giving a 4 only because we had an issue on a watch given as a gift and shouldn’t have even minor issues 30 days in. But that being said we contacted them, took it to a jeweler for the fix, submitte... See more

Rated 3 out of 5 stars

I wanted to try the brand and needed the purchase to arrive within 6 days due to being a gift. I ordered the 46mm Teal and Bronze, (which seemed to be a fine quality watch) paid the addition fee for 2... See more

Rated 5 out of 5 stars

Not only did I receive the classiest watch to hit a guys wrist since James Bond movies. I also received world class treatment. Immediate responses, that exhibited top class customer service and made y... See more

Rated 5 out of 5 stars

All I can say is wow! This is such a beautiful timepiece, I love original grains unique designs using real wood. I am definitely obsessed and can’t wait to add more to my collection. Only thing I do... See more

Company details

  1. Watch Manufacturer

Written by the company

Original Grain is the premier maker of handcrafted wood & steel designs. Individually made from premium sustainable wood suppliers and 100% stainless steel. Inspired by their Pacific Northwest roots, brothers Ryan and Andrew Beltran set forth on a mission in 2013: Create an entirely unique timepiece out of wood and steel. To-date the brand has planted over 600k trees cleaned up over 250k lbs of plastic & helped with multiple Veteran organizations.

Contact info

3.9

Great

TrustScore 4 out of 5

354 reviews

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1-star

Replied to 8% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Beautiful watch

Beautiful watch. Have not had it long enough to determine how well it works and quality of the product. Will update review if any issues encountered.

September 30, 2025
Rated 3 out of 5 stars

Time will tell

So far it's been good just got the watch last week ⌚️ looks good but I've should of checked if it was luminous or at least glowed in the dark or something but it just a normal watch so far I just wear the church and then change into a night time watch something that illuminates or at least glows in the dark so I can see the time. But time 😅will tell!🤣

September 30, 2025
Rated 4 out of 5 stars

Watch came and package was damaged

Watch came and package was damaged. After contacting company twice a new watch was sent. Unfortunately, it wasn’t in for my husband’s birthday.
We were please with the watch once we received it. Very nice!

September 29, 2025
Rated 3 out of 5 stars

The stop timer isn’t zeroed in

The stop timer isn’t zeroed in. It’s set to three second mark. Otherwise, beautiful watch.

September 29, 2025
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Reply from Original Grain

Hey Levy, saw your comment, there 100% is a good way to zero on the chrono hand. How I typically do it is pull the crown out (2clicks) push the top pusher on the chronographs to get back to 0 , since you’re on second 3 you’ll have to push it 57x to get back to 12’

Once it’s aligned where you want it , push the crown back in and select the bottom pusher. That will set the clock and allow you to be perfectly aligned.

Ever have more questions, feel free to email our customer service support@originalgrain.com or direct andrew@originalgrain.com

Best
OG family

Rated 1 out of 5 stars

Watch has many issues & doesn't work

Watch band too big. No way to fix w/o a jeweler or buying a kit online. Watch battery dead upon arrival. SO disappointing. My birthday present is still on the counter in pieces!

September 29, 2025
Rated 5 out of 5 stars

The quality is excellent

The quality is excellent, the shopping was easy, the personalization on the back of the watch was perfect. I would recommend these gifts for anyone. Fast friendly service.

September 29, 2025
Rated 5 out of 5 stars

Classy without sacrificing quality

This was an early Christmas present for my boyfriend. He's such a fan already of Original Grain! Now we're building on some different colors. The newest, The Taylor with Mother of Pearl is my personal favorite. The silver and Mother go so nicely.
He always gets so many compliments when he wears any Original Grain to work. They're just so unique, and sexy even.
Next will be something in a black. We've looked at the Forest Fires, but haven't pulled the trigger yet.

September 25, 2025

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