Oru Kayak Reviews 103

Told delivery was first made in full. Upon in inquiry, told delivery would happen Thursday. Today is Saturday and still no delivery.

Excellent customer service! Fast shipping, on replacement parts. Love the kayak - highly recommend!

It has taken weeks for me to get replacement part. I finally received notification that the parts had shipped, only to find that only 1/2 of my order arrived.

An order got lost, but Support took care of the issue in about 15 minutes! Rarely if EVER is there a positive experience in that time (usually you are still on the phone at that point!).

Excellent assistance providing information and parts for an older kayak model.. They could have easily just told me parts were no longer available but instead they are locating and fabricating as needed to get me back in the water!

When you decided to cancel the order, you have to pay %10 fee even they didnt sent your package.

Been trying for over a week to work out details of shipping. Waiting now to hear latest details......

Amazing products backed with world class service! Oru Kayak will have me as a customer for life!

Shipping was expensive.. especially since it was not even via fedex.

I received a new cockpit rib that is thicker than previous. Thus, I need longer spacers for the screws. It would help to have these provided with an explanation. I struggled with getting parts to come together until I discovered this problem causing screws to hang up on the cockpit rib.

Shipping is costly for a part that fits easily into a padded envelope. It cost as much as the cockpit rib.

I bought my ORU kayak last year, so have no idea why you think I just purchased one. Also, I just received an e-mail stating seam channels are on the way. I didn't order them. Order #8215.

Somehow, you have a serious glitch in your system. Now I need to know how to return what wasn't ordered.

I just got my Bay ST and I already love it so much! The Oru Team really helped me with my choice - they're so kind and always at the ready to help. Really great team of people. :)

Terrible customer service. Takes 2 weeks for an order to ship. They have the option to ship USPS for a lot less money than UPS but they will not use it

Quick shipping! Not that it’s a big problem but signing for the package for me was a hassel due to my work hours and trying to pick it up at then post office was hard because I work out of town and I couldn’t just run to the post office at lunch time.

The customer service staff are always friendly and helpful when you have technical question.

Slow shipping. No shipping info sent. Slow customer service response times. Was told it would take two weeks and it's taking a lot longer than that. Items shipped separately even though website states they will be shipped together.

While checking the tracking I noticed there was no activity after four days of ordering. I contacted Oru and they responded. Apologizing because they had to do some restocking of replacement parts before shipping out my order but that would be done this very day. I received my order five days later as promised.

It took a little longer than I thought it should but I love my kayak and in the end a few days does not matter!

Took a while to get the item from the date I ordered it - not a major issue as I did not need it right away. (Seat Cushion for the Kayak). The real issue is the size of the packaging for such a small seat cushion - came in a huge oversized box which was a total waste and far too large of a footprint for such a small item. I took photos of the product and the packaging if anyone is interested to see what I am talking about - would be glad to send if needed.

We ordered 2 kayaks on May 18th for a trip we are taking on June 24th. One kayak arrived promptly when expected, but we are still waiting on the other one. Many emails back and forth, many phone calls with customer service, and more than a month later the kayak still has not even been shipped, even though we were promised it would arrive in time for our trip. I called last week and was told that it would ship this Monday or Tuesday, which it did not. Very disappointed with the fact that Oru continued to mislead us about when the kayak would be sent to us, and now we are about to leave on our trip with only the one kayak.