OSM Worldwide Reviews 439

Hey OSM,

I ordered an item from a Colorado-based vendor, 40 miles from me. OK, cool. You picked it up in Colorado Springs. 40 miles from me. OK, cool. Hop, skip, and jump down Colo. 115 and U.S. 50 and I should have it, right?

So what is my package doing in GRAND PRAIRIE, TEXAS?????

TEXAS

And when is it going to come back to Colorado?

The Pony Express was faster and more efficient. I can't do anything at this point to change the vendor's "Shipping Partner" but I can (and will) never buy from that vendor again as long as they continue to use OSM Worldwide as their chosen "shipping" partner. (Question for vendors who do use this scam company: What planet were you folks on when you chose OSM and what were you smoking while you were there?)

I buy a lot of used books, and two of the major online booksellers (neither is Amazon) use OSM. As reported by 95% of people on here, pkgs make it to York PA or Glendale Heights IL, and then they sit for one to two weeks as USPS "awaits item." They seem to operate using the same tortoise-paced bulk shipping practices as the godawful UPS Mail Innovations (which directs pkgs in my region to Smyrna TN to rot in a warehouse). What it comes down to is, these companies are boosting their profit margins at the expense of prompt customer service. But who cares about customers, right? They have no recourse except to wait, and the freight company is only responsible to their shareholders.

So confusing. My package was delivered from Smyrna TN to Austell, GA where it has literally sat for 3 days and now been scanned again as having just "arrived" again, as if it has not already arrived and been scanned 3 days earlier. Then an hour later it departs the facility finally but no further info , USPS is still "awaiting item" and no ETA. $300 in skincare products I ordered almost a week ago. I ordered other products the same day from different companies that have already been delivered. Why anyone would use this shipp8mg partner that is clearly useless and moving things around or.golding onto things in order to up charge their vendors is beyond me. This company needs to be shut down. Total scam.

Worst company ever my Mother’s Day gifts have been sitting a hour away for 7 days now best thing that could happen to this company is it gets shut down or burnt down

This shipping company is wasteful and is moving packages all over for no reason but to up cost the freight. I had a package fly into NY, NY and then shipped to York, PA. I live in Hanover, PA 30 miles away. OSM decided to ship my package to Aston, PA which is 97 miles due East and above Philadelphia. When it re-ships, if it re-ships, the package will travel back through York to get to Hanover. If it needed to go to Aston, PA then why not from NY, NY as it was CLOSER.

NOW it's all coming back to me! What's just happened with an eBay purchase happened once before (with a different eBay merchant) . . . but since sellers don't disclose the shippers they use, we can't avoid making the same mistakes. Like the earlier seller, this one uses OSM Worldwide, a shipper that "partners" with USPS. And, as before, it's taking OSM forever to get my small, inexpensive item into the hands of USPS. I ordered on April 23rd. USPS tracking site, per USPS tracking number provided by seller, shows item picked up by OSM the next day. Here we are, 11 days later, and there's been no update at all to the tracking information. (Item not yet given to USPS; item is still sitting who-knows-where.)

I'm also giving a poor review to this merchant, for using OSM. I doubt that sellers bother to read reviews of shippers, before picking the cheapest one . . . but if this seller, or any other, had bothered to look into OSM -- or cared about the many poor reviews THEY'VE gotten because they use OSM -- they would see the easy-to-find tons of negative OSM reviews on Google, Trustpilot, Yelp, and the Better Business Bureau (all of which cite the very same issues).

Had an order come in internationally to NY in 2 days. Made it from NY to GA in 1 day. From GA to OSM Worldwide in Glendale Heights, IL, their world headquarters, in 1 day. For 14 days it sat there showing 0 updates. Still haven't gotten my order. Tried their customer service and it was useless.

Shipped a week ago from 600 miles away. Now package went completely the wrong way and is about 1200 miles away and USPS still doesn’t have the package. Worst shipping co EVER!

Ridiculously slow and when asked where my package was they blamed USPS even though tracking clearly states that they have the package! Package was rerouted nonsensically from my home town through at least two other distant cities. I cannot stand these worthless companies like this that do nothing but cause problems for everyone.

Slowest delivery service in existence. Avoid if you can!!!

Claims 2-5 day shipping but always ends up being more

OSM is the worst. They must be cheap because it seems alot of sellers on EBAY are using them. They claim that they deliver within 2 to 5 days, that's a lie. I now contact a seller and ask them if they use OSM, if they do, I buy deom somewhere else.

This is a very shady and untrustworthy shipping partner. I ordered something from dbrand who shipped it through OSM who would then hand it off to USPS locally.

However when i got the package it was torn open, barely taped together and with a large note courtesy of the USPS saying that the package had been opened prior to them receiving it. Which means OSM opened my package and rummaged through it, something they should not be doing, it is a health and safety concern. I would understand if the package had to cross borders and border patrol and customs however, it did not need to cross any of those as the route was all US states.

Never order from anysite that uses OSM such as dbrand

Packages from China take less time. I had an order ship out on the 8th of April, it sat at one location for 4 days before it even moved. On the 11th if finally moved and kept moving until the 15th where is has been sitting for 5 days and counting. The package is an hour from my house and they can't seem to hand it off to USPS and I know the Meriden post office is right there. Why do companies continue to use this shipping company?

Ryze mushroom coffee uses this shipping company and my items have been in Georgia for the last 5 days. Ridiculous!

I wish USPS would not use OSM WORLDWIDE! It is taking forever to move package to USPS.

This company takes forever to ship with no updates as to why it takes so long. Horrible customer service.

Just a sh!t company really

17 days and still waiting for 60 mile delivery