OSM Worldwide Reviews 439

10 days wait for 3-5 day Express shipping for a much needed item. Even USPS Priority mail, would have only been 3 days. Horrible shipping performance/price.

Not only is their customer service NON existent but their leadership does not care either because "they were already paid" I had an item that shows it is at the facility less than 10 minutes from my house and now they are saying it may be lost when it shows they have it. Customer service said "it takes 2-5 business days to transfer to USPS" they said that to me after emailing them that they were 2+weeks past the expected delivery date. The same canned email messages when you email their support team which I am sure they will post the same canned message to this review as they did everyone elses.

Still waiting for my book. Yesterday, according to Amazon, it was at my local PO for delivery. Today it’s somewhere else with a possible delivery by July 31st. ISM does not meet its commitments, Amazon does not ACTUALLY real-time shipping information creating confusion and anger. OSM does not care, Amazon has gotten to big to care.

My order was shipped, by seller, on July 15, 2024, from Buffalo, NY. It moved along, very quickly, arriving in Grand Prairie, TX on the morning of July 17, 2024. Departed Grand Prairie on the evening of July 17. Looked great! Then my order arrived at OSM in Georgetown, TX on the morning of July 19 and has been sitting there ever since. No movement at all.

Driver left my package, a large hardcover book, on my steps instead of under porch one foot away. Now there’s water damage from heavy rain.

They are the WORST. I don't think I'll ever shop at Alibris again--second time a seller has used that crap company and the ITEMS NEVER ARRIVE. WHY ARE THEY PERMITTED TO EXIST? How does anyone do any business with a rotten no good company like OSM?

I ordered an item that was shipped om July 7th, it's now July 17th and it's sitting in a warehouse in Ga. I'm in Fl)During my packages travels, it has been left at different warehouses for days. In the future, I'll ask sellers how they're shipping and if it's with OSM, I'm not buying.

If I could give them ZERO stars, I would. I have had a package sitting, in a town 30 minutes from me for days without being switched over to the USPS for delivery. If I ever see a vendor/seller ship my product through OSM again, I will cancel the order immediately and request a refund.

If I could leave Zero stars, I would. I ordered a book on eBay on June 18th. Tracking says : "Your item was picked up by a shipping partner at 8:55 am on June 19, 2024 in SECAUCUS, NJ 07094. A delivery date will be provided when USPS receives the package." and "Picked Up By Shipping Partner, USPS Awaiting Item SECAUCUS, NJ 07094
June 19, 2024, 8:55 am
Shipping Partner: OSM WORLDWIDE"

It is now 16 days (and a few hours) later, and tracking has not changed.

16 days and they haven't managed to get the package to the United States Post Office? The Seller would be better off WALKING to the nearest Post Office pulling a little red wagon with their packages. OH, WAIT! The USPS actually picks up packages! With for real Postal Carriers! And even if they stop for lunch, an mani/pedi, coffee and donuts, they manage to get packages to the Post Office in under 10 hours. Lesson learned. Never knowingly buying anything from any seller who uses this "shipping partner". Ever. I think I will share this review with the US Postal Inspector , Better Business Bureau, and Department of Professional Regulation in New Jersey.

I ordered eyeglasses online and the eyeglass company used OSM for shipping and they have already went past their expected shipping time frame and I still don’t have my glasses.

Like many of the reviewers here, I’ve also had to rely on OSM inadvertently because of suppliers from Amazon using them to get the product shipped to USPS. My experience in these cases has been quite different from the majority of reviews below.

My items have arrived on time and undamaged. I feel a lot of reviewers on here suffer from mismatched expectations. I usually seem to get OSM from suppliers, when I choose slower delivery alternatives. They don’t deliver super quick, but they deliver within the time they promised.

Why does one feel the need to track one’s package every second or minute of the day? What’s the problem if your package sits in York for a week, if it still arrives on/around the expected date? When you text your wife sitting in the next room, that message first goes outside the earth’s orbit, gets bounced all around the world and then makes its way to the living room. Maybe some day we will start obsessing over the path of that message too.

If you choose expedited delivery, and your supplier chooses to use a slower service, then the ball was dropped by that supplier, not by OSM. Without a clearer understanding of supply chain dynamics, and with unnatural / unhealthy expectations, it is easy to blame the messenger.

My advice - lighten up. Most people who have positive experiences don’t come on here to post a review. I wanted to change that and provide some perspective. I’ve used OSM - again, inadvertently - many times over the past several years, and my experience with them isn’t any more incrementally positive or negative vs. other good suppliers. They generally meet, or as in my most recent case, exceed expectations.

Takes at least 3 weeks to get packages that only took 3 days before OSM started shipping for the company I order from. Hands down one of the worst shipping companies. Packages just sit around for weeks before they decide they want to ship them. Almost to the point of using a different company to order from because OSM is so slow.

On May 14 2024 I ordered a book from an Amazon partner, one supposedly located in Montgomery, IL, although the bookseller's parent company is in the UK. I suspect the bookseller shipped the book from the UK because I live in Texas, due south of IL, and the book arrived at the OSM facility in Secaucus, NJ, on June 13 2024. Today is June 24, and the book is still in the OSM facility in NJ. To say that this is a disgrace is, obviously, a tremendous unterstatement.

I placed an order through ebay and the item was shipped USPS with OSM being Shipping partner. was picked up on Friday June 14th in Chicago, didn't arrive at Glendale Heights until June 18th and left the same morning. Less than a 10 hour drive to Nashville. Its now been 30 hours since it departed and is still not in Nashville. I think these companies (including USPS) should quit using them. Very poor service.

What a terrible 3rd party shipper. They claim to be an asset to the USPS by being a last mile shipper, but with their logistics you would be better off doing a cross country trip and picking up your package yourself. What an absolute joke of a shipping company, 21 years in business is amazing with a logistics model as laughable as this.

If you are a seller looking for a package handling service, just give it to the USPS or whoever directly. Your customers will thank you.

So sick if scams. The seller uses this company and I don't know until after my product ships. When I see OSM, oh no not again. I know I'll never receive it. OSM is a scam shipping. Their tracking numbers are invalid with USPS. Red flag. Now I'm out more money and must start over. Ask your seller who they ship with. If it's not directly uses, run. Do not order from them especially if it's OSM.

Oh where, oh where has my package gone? Oh where, oh where can it be? It sits in limbo USPS is waiting, oh where, oh where can it be?
This has to be the biggest joke of a frieght forwarder in the entire world. Congrats OSM, somebody had to take the prize.

Seller claimed it was using USPS. OSM picked it up in Keensville, NY on May 26 2024. It is 9:30 PM. It has not shown up anywhere in 9 days! Keensville is about 416 miles away.

I also will be leaving a negative review for my seller because of the shipper that was used for sending my order. I ordered a book on May 19, 2024 to be used in a class starting June 4, 2024. The delivery date was to be between May 25 and May 30, 2024. OSM Worldwide picked it up on May 20, 2024 but then gave it a joy ride to who knows where before it arrived at their shipping facility in Glendale Heights IL on May 29, 2024. Then things got better or so it seemed. It left Glendale Heights the next day. It only took one more day for the book to arrive at the USPS Regional Facility in Kansas City KS on May 31, 2024 and then was transferred to Wichita KS later that same day. Now however it has taken two days for the USPS to acknowledge receiving it and the latest from them is that the book will finally be delivered no later than 9:00 p.m. on June 5, 2024.

Incredibly slow. OSM for some reason held the package for 5 days in one location before passing it on to USPS who are now delivering it the same day they received. To be fair, we are still inside the original guesstimate time of arrival. I was in no big hurry to receive this package (a book). Part of the reason I purchased from the eBay vendor was it was so cheap with shipping included. I am guessing OSM rents the book out for a few days to subsidize their costs.