OSM Worldwide Reviews 439

Package was supposed to arrive in 2-5 days. Took OSM 3 days to pick the item up. Then took 7 days to get the package from Illinois to Nevada (bypassing my state Colorado). Now the package is sitting in Nevada with no movement. OSM is a partner of USPS. Ask your seller if they use OSM or USPS. If they do, refuse to do business unless the use another shipper. OSM needs to be driven out of business. They don't care about the customer. They'll just give you a copy paste answer if you inquire.

Go uses this company for instant ink; they should call delayed ink; the package has gone from Delaware to pa in 5 days; I’m in Florida so I should get my ink in time for the Super Bowl in 5-6 months

Package has been sitting waiting for usps delivery but they haven't given it to usps

I live in southwest Houston. My package has been sitting in a warehouse in north Houston since Friday. It is now Tuesday and I still haven’t received it. I could’ve walked there and back in 2 days to pick it up.

Package was supposed to be here 5 days at the latest. It has been sitting at the same location for 18 days and I still haven't gotten my package. I ordered 1 cd.

I've personally never encountered a worse shipping company! Takes weeks if not months to receive a shipment from them! They should be banned from American! Ordering something from China is 2 to 3 times faster than anything OSM WORLDWIDE can handle. What a disgraceful company!!

Ordered a DVD from an Amazon seller. The item shipped from DC to Memphis. (Normally 2-3 day delivery time) OSM shows multiple scans at 6 anonymous facilities over a 9 day period. Twice I was notified it would arrive by 8;00PM tomorrow. Then they said it would take another 6 days. I canceled the order. I will not buy from another seller using OSM.

This is the worst delivery company of all time. This is the 2nd time I have been forced by a company to use OSM- I am never given a choice.
Current pkg started out in Pennsylvania August 29. My current pkg is sitting in Illinois since August 31 at 7:30pm.
It is now Sept 3 at 4pm in Omaha & my pkg hasn't moved.
It has been my previous experience that OSM pkgs take at least 10 days to reach any address in the US.
At least with USPS or Amazon or UPS or FedEx you know it usually is only 3-6 days.
OSM seems to be hooked up with USPS, which is sad because USPS is generally reliable for pkg delivery.
But OSM does NOT work weekends it looks like. Previous pkg was not shipping during a holiday.
So all I can do is put in a bad review about OSM because I can't make the other companies stop doing business with twr

If I could give it zero stars I would! My package arrived in Dallas Texas 13 days ago and usps STILL HAS NOT RECEIVED my package. I’ve let several inquiries at their customer service email (of course they don’t have a phone number) and no one is responding! Dallas is four hours away from me I’ll gladly go get it but there’s no way to actually speak to a representative. I’ll be doing some research from this point forward because this entire process has been so stressful. Any seller that has ties with this company will not have a me as a customer !

They currently have 2 of my packages and both should have been delivered to me by now. The tracking information hasn't changed in over a week. I opened PayPal cases on both items. This place needs to be shut down. They are hideously bad. After reading multiple bad reviews, I know I will never receive my items.

Hey OSM it’s cool don’t worry about my package!
I’m gonna file a claim as soon as you miss the delivery guarantee and you’ll definitely feel that one way or another.
Thanks for nothing

Tracking is incorrect, company lies about status, Customer Service copies and pastes boilerplate from the website when inquiry is made. Different Customer Service agents give wildly different reasons for delays, and use phrasing like, "Hopefully, it will be delivered by...", and "It appears to be lost in transit...", none of which gives hope that their "data-driven" service is any less fictional than their parcel status reporting. Most recent experience: item shipped 24 July was received in Secaucus, NJ on 27 July...and has now been there for over a month. OSM denies they have it, claims Secaucus is NOT a facility, but just "a zip code." Status shows "Picked up by shipping partner"; guess who "shipping partner" is: OSM Worldwide. Two Customer non-Service reps say " Picked up" doesn't really mean what the entire English-speaking world thinks it means...turns out it means "logged into the system". Who knew? Worst service ever.

I can’t tell who sent me the package or if I received it. All I have is ISN Worldwide and a tracking number which tells me nothing. Did I receive the package or no t?

Ordered a book on EBay July 23, picked up by OSM on July 24, and been sitting in Secaucus, NJ ever since. No movement whatsoever. It’s just a used book, but it’s important to me, and was supposed to be given as a birthday gift. Now I wonder if I’ll ever see it. Maybe if EBay and Amazon have to refund or gets enough complaints for packages not received, they’ll stop using this obviously terrible company as a “shipping partner.” Now I know to look out for OSM and avoid, avoid, avoid buying anywhere online that may be using them. How naive I was to think USPS handled it all. I know we complain how the post office can be slow, but they are a dream compared to this service.
**UPDATE** To be fair, I did finally get my book. It was three weeks past expected, but they finally moved it along.

Ordered a book July 23 and the USPS tracking number shows it was "Picked Up By Shipping Partner, USPS Awaiting Item SECAUCUS, NJ 07094." It is now three weeks later, Aug 14, and the tracking shows exactly the same message. So USPS, as bad as they themselves are, doesn't even have the item yet. If they're shipping from Europe as I suspect and that is what the delay is about, THE SELLER SHOULD INDICATE THAT and the expected delay on their Ebay listing!

Just adding on to the pile. These sorts of parcel services (akin to Lasersh*t/ OnTrac) shouldn’t be allowed to operate as a they do. They are basically a third party staging area dumping ground for shipments that USPS deems non priority, with no accountability from them or to the remittance. Days and weeks of no updates and no movement from their useless tracking site. I would go so far as to suggest not purchasing from ANY vendor that only ships USPS if your item is high dollar simply to avoid them

awful. package sitting 15 mins away from me for an entire week (likely more considering it is STILL NOT HERE.)

I ordered a book for school. It has been sitting in the same location for over a week now! I emailed the company and all they said was “tracking shows it’s in progress.” I have no idea if or when I will receive the book. In the future if this company is being used for shipping, then I will not purchase. This company is TERRIBLE!

they can do their job. they get paid for the simple task of moving packages from vendors to the post office. literally no ability needed, and if the vendor's had brains they would realize that USPS would come get their packages for free... but no, they trust OSM. And OSM adds days and days to the process. My package was ready to go 8/1... OSM finally got around to picking up the package and moving it the 2 blocks to the post office 5 days later. Only took the vendor 3 days to make my glasses but OSM doubled the delay letting the package sit.

OSM = Outrageously SLOW Mail...

Why is this company even in business????