Osprey Action Sports Reviews 

5,078
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 558 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items such as wetsuits and sports gear are very comfortable, durable, and well-made. People also appreciate the fast delivery service, with many orders arriving promptly and securely packaged for outdoor activities. Some reviewers were not happy with the refund process, mentioning that it took a very long time to get their money back after returning items that did not fit properly. A few customers also experienced frustrating communication delays and difficulties when trying to track missing returns or sort out exchanges.

What people talk about most

Product

Customers had positive experiences with product, noting that items arrive promptly and are well-priced.... See more

Quality

Users describe positive interactions with quality, noting that items are well made, durable, and offer great... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages frequently arrive on time and... See more

Order

Reviewers mention ambiguous feedback about order experiences, highlighting a split in customer satisfaction.... See more

Refund

Consumers find refund experiences to be a source of frustration, consistently reporting long delays and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought six skim boards for the eldest six of my eight grandchildren! The product is excellent and I'm sure they will be well received when I give them to the grandkids in Newquay in two weeks ti... See more

Rated 4 out of 5 stars

Good quality wetsuits. Straight forward ordering. Had to return an item due to a sizing issue, which was a simple process and once item had been received the money was refunded in good time. Would of... See more

Rated 3 out of 5 stars

I got 2 mens shorty wetsuits for me and my son. Had to return my first one as it was too small. Return process was clunky, had to arrange my own courier, and took over 2 weeks to get my money back. W... See more

Company replied

Rated 3 out of 5 stars

The ordering/purchasing side was fine, but the returns service, involving Evri, is average. 1 'missed collection', yet I was in the house and by the time I got to answer the door, the driver had a... See more

Company replied


Company details

  1. Surf Shop
  2. Skate Shop
  3. Skateboard Shop

Written by the company

Raised by Surf and Skate culture for over 25 years, Osprey Action Sports is one of the UK’s best-selling surf brands and Europe’s fastest growing skate brands. Founded on the coasts of Devon, we pride ourselves in offering durable, quality action sports products which are accessible to people of any level. Whether you’re looking to hit the halfpipe with one of our skateboards, cruise the seafront on a longboard or get in the water with our wetsuits or surfboards, we have a range of products which are perfect for getting the adrenaline pumping.


Contact info

3.8

Great

TrustScore 4 out of 5

5K reviews

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3.8

All reviews

(5,078)

502 reviews in the last 12 months

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Rated 1 out of 5 stars

Never recived it

July 22, 2026
Osprey Action Sports logo

Reply from Osprey Action Sports

Thank you for taking the time to leave your review.

I'm pleased to see that one of our Customer Service team has now been able to resolve this for you. We appreciate your patience and hope you're happy with the outcome.

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

Changing robe

I bought two changing robes from Osprey, wondering what they might be like for the price, compared to other brands exuberant prices. We were well shocked, their products are amazing, true to size and very warm, we were that pleased I ended up buying 2 pairs of watershoes!! I fully recommend this company and would definitely return.

July 22, 2026
Rated 1 out of 5 stars

I would not give a single star if I…

I would not give a single star if I could..I purchased a skateboard for my son at the beginning of summer. He was very extremely happy with it, however, in just two to three weeks it developed a squeak.. not a big problem, my husband checked it, probably just needs some new ball bearings. Contacted Osprey, send emails, videos,etc and after loooots of waiting and no answers or any advice, no help has been forthcoming.. we had to go and seek help elsewhere and we would not order from them again.
I do not normally leave bad reviews. I was given no choice..

July 1, 2026
Osprey Action Sports logo

Reply from Osprey Action Sports

Thank you for taking the time to leave your review.

I can see that one of our Customer Service team is already working on your case and will continue to assist you until the matter is resolved.

Kind regards,
Customer Service Team

Rated 1 out of 5 stars

The quality of the wetsuit was very…

The quality of the wetsuit was very poor around the seams and only lasted a week before ripping

July 21, 2026
Osprey Action Sports logo

Reply from Osprey Action Sports

Thank you for your review. Please accept our sincere apologies for the delay in responding.

We've been experiencing a particularly busy period, but one of our Customer Service team will be in touch with you shortly to help resolve your query.

Thank you for your patience.

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

We ordered a hooded towel with bag

We ordered a hooded towel with bag. Unfortunately there was a problem with a seam. The customer service team were brilliant. They responded quickly and immediately sent a new replacement. The towel itself has nearly completed a summer of watersports. It has been brilliant, the bag is not only a brilliant idea but has saved my car seat on a number of occasions.

July 14, 2026
Rated 1 out of 5 stars

Still haven’t received my parcel a…

Still haven’t received my parcel a month later, extremely difficult to communicate with as emails take 7-10 days to get a response.

July 20, 2026
Osprey Action Sports logo

Reply from Osprey Action Sports

Good morning

Thank you for taking the time to leave a review. I can see that one of my colleagues has now resolved this for you.

Kind regards
Customer Service Team

Rated 5 out of 5 stars

Perfect as a first wetsuit for Scottish summers

This is my first wetsuit for trips to the beach and lochs in Scotland in the summer! and so far so good. I followed the Osprey sizing guidelines and the fitting is pretty good. The quality seems good to me for the low price I am no expert. I would say it's perfect as a first suit for occasional use.

July 9, 2026
Rated 1 out of 5 stars

Product fine service terrible

The products are fine however when you need a refund it takes forever!
Had to send two things back, both were sent on a tracking service so I knew when the arrived back yet it still took nearly a month each time to receive the refund and this was after trying to contact them multiple times
For this reason wouldn't use again.

May 1, 2026
Osprey Action Sports logo

Reply from Osprey Action Sports

Thank you for your review. Please accept our sincere apologies for the delay in responding.

We've been experiencing a particularly busy period, but one of our Customer Service team will be in touch with you shortly to help resolve your query.

Thank you for your patience.

Kind regards,
Customer Service Team

Rated 1 out of 5 stars

The zip broke on the third time…

The zip broke on the third time wearing. Also stitching has come loose.

June 26, 2026
Osprey Action Sports logo

Reply from Osprey Action Sports

Good morning

I sorry to hear about the issue you have had.

If you would like to contact our customer service team, they would be happy to assist you.

Kind regards
Customer Service Team

Rated 2 out of 5 stars

The first wetsuit did not arrive as the…

The first wetsuit did not arrive as the postcode was wrong by one number. This may have been a typo but there is no such postcode in this area, so this should have been a warning to both the company and Evri, the delivery service. Where was it delivered to if there is no such postcode? The second wetsuit was much too small despite taking my measurements before ordering. I returned it immediately and it took a long time to receive a refund. I had to send a chasing email to ask where my refund was.

July 10, 2026
Osprey Action Sports logo

Reply from Osprey Action Sports

Good morning

I sorry to hear about the issue you have had.

Thank you for taking the time to leave a review. I can see that one of my colleagues has now resolved this for you.

Kind regards
Customer Service Team

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