Osprey Action Sports Reviews 

5,080
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 558 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items such as wetsuits and sports gear are very comfortable, durable, and well-made. People also appreciate the fast delivery service, with many orders arriving promptly and securely packaged for outdoor activities. Some reviewers were not happy with the refund process, mentioning that it took a very long time to get their money back after returning items that did not fit properly. A few customers also experienced frustrating communication delays and difficulties when trying to track missing returns or sort out exchanges.

What people talk about most

Product

Customers had positive experiences with product, noting that items arrive promptly and are well-priced.... See more

Quality

Users describe positive interactions with quality, noting that items are well made, durable, and offer great... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages frequently arrive on time and... See more

Order

Reviewers mention ambiguous feedback about order experiences, highlighting a split in customer satisfaction.... See more

Refund

Consumers find refund experiences to be a source of frustration, consistently reporting long delays and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought six skim boards for the eldest six of my eight grandchildren! The product is excellent and I'm sure they will be well received when I give them to the grandkids in Newquay in two weeks ti... See more

Rated 4 out of 5 stars

Good quality wetsuits. Straight forward ordering. Had to return an item due to a sizing issue, which was a simple process and once item had been received the money was refunded in good time. Would of... See more

Rated 3 out of 5 stars

I got 2 mens shorty wetsuits for me and my son. Had to return my first one as it was too small. Return process was clunky, had to arrange my own courier, and took over 2 weeks to get my money back. W... See more

Company replied

Rated 3 out of 5 stars

The ordering/purchasing side was fine, but the returns service, involving Evri, is average. 1 'missed collection', yet I was in the house and by the time I got to answer the door, the driver had a... See more

Company replied


Company details

  1. Surf Shop
  2. Skate Shop
  3. Skateboard Shop

Written by the company

Raised by Surf and Skate culture for over 25 years, Osprey Action Sports is one of the UK’s best-selling surf brands and Europe’s fastest growing skate brands. Founded on the coasts of Devon, we pride ourselves in offering durable, quality action sports products which are accessible to people of any level. Whether you’re looking to hit the halfpipe with one of our skateboards, cruise the seafront on a longboard or get in the water with our wetsuits or surfboards, we have a range of products which are perfect for getting the adrenaline pumping.


Contact info

3.8

Great

TrustScore 4 out of 5

5K reviews

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3.8

All reviews

(5,080)

502 reviews in the last 12 months

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Rated 1 out of 5 stars

Worst customer service !

Worst customer service !! I placed and paid for my order but didn't receive the delivery. I requested a refund on July 28th and haven't received the money back yet to this date. This company can NOT be trusted.

July 3, 2026
Osprey Action Sports logo

Reply from Osprey Action Sports

Thank you for taking the time to leave your review.

I'm pleased to see that one of our Customer Service team has now been able to resolve this for you. We appreciate your patience and hope you're happy with the outcome.

Kind regards,
Customer Service Team

Rated 1 out of 5 stars

They have had my money for over a month…

They have had my money for over a month now and ignor emails ,when I do get a reply ut seems random and automated, absolutely disgusting service, avoid, if anything goes wrong you will never see the money, better customer service from a Sunday market .

Editing to facilitate Reply- Hi im not surprised you cant find it your completely incompetent, no money for me for nearly a month now ,but you were very quick to try and take down my review, disgusting

August 6, 2026
Unprompted review
Osprey Action Sports logo

Reply from Osprey Action Sports

Thank you for taking the time to leave a review.

Unfortunately, we haven't been able to identify your enquiry from the information provided. We've requested a few more details so we can locate your case and provide a more specific response.

We look forward to hearing from you.

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

Brilliant product

Brilliant product, just what I wanted and also really helpful when I thought I'd used my old credit card. (I hadn't). And phew because the shorty is Fab.

July 8, 2026
Rated 1 out of 5 stars

I returned an item as it was too small

I returned an item as it was too small. Emailed twice regarding refund and a phone call. Over a month now and still no refund!!

July 8, 2026
Osprey Action Sports logo

Reply from Osprey Action Sports

Thank you for taking the time to leave your review.

I'm pleased to see that one of our Customer Service team has now been able to resolve this for you. We appreciate your patience and hope you're happy with the outcome.

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

Great quality, great value!

High quality wetsuit, well designed and represented exceptional good value. Quickly dispatched in time for my holiday. Would definitely buy again but I have a feeling my wetsuit will last a good while yet!

July 8, 2026
Rated 1 out of 5 stars

Wetsuit and terrible customer service

Purchased a wetsuit on their website. Sizing is terribly inaccurate and I couldn’t even get my very narrow foot through the foot opening. Very uncomfortable. Furthermore I have been trying to return the wetsuit for over 10 days. Their returns label did not work so I’ve emailed and phoned multiple times( been on hold for over 20 mins each time and cannot wait). Still to reply. Terrible customer service. I will not be purchasing from here again

August 3, 2026
Unprompted review
Osprey Action Sports logo

Reply from Osprey Action Sports

Thank you for taking the time to leave a review.

Unfortunately, we haven't been able to identify your enquiry from the information provided. We've requested a few more details so we can locate your case and provide a more specific response.

We look forward to hearing from you.

Kind regards,
Customer Service Team

Rated 3 out of 5 stars

i am medium build in all clothing

i am medium build in all clothing,
but your medium buoyancy aid looked child size on me.

July 3, 2026
Osprey Action Sports logo

Reply from Osprey Action Sports

I'm sorry to hear you've experienced an issue.

If you haven't already contacted our Customer Service team, please do get in touch and we'll be happy to help. We'll do our best to resolve the matter as quickly as possible.

Kind regards,
Customer Service Team

Rated 1 out of 5 stars

Shocking quality…

This wetsuit was purchased for my son to use on his Gold DofE sea kayak expedition. It’s staggeringly badly sewn. It’s formed holes in 3 places over 5 days, all at the seams. I don’t know what to do as I thought Osprey was a good brand. We measured him according to the size guide to make sure we were getting an accurate fit.

July 2, 2026
Osprey Action Sports logo

Reply from Osprey Action Sports

I'm sorry to hear you've experienced an issue.

If you haven't already contacted our Customer Service team, please do get in touch and we'll be happy to help. We'll do our best to resolve the matter as quickly as possible.

Kind regards,
Customer Service Team

Rated 1 out of 5 stars

The clip for the stomach area broke…

The clip for the stomach area broke after 2 uses.
I went for a better brand as I thought I wouldn’t be spending more money replacing the dog life jackets after a couple of uses like you do with the cheap ones however as my dog was in the water I noticed the clip kept coming loose I thought this was a user error until I discovered that the thin plastic at the top of the clip had snapped causing the clip to bend when clipped in and slip out making the life jacket unsafe for my dog, as we was paddle boarding this could have been very dangerous if I hadn’t of noticed and he had been in deep water

July 2, 2026
Osprey Action Sports logo

Reply from Osprey Action Sports

I'm sorry to hear you've experienced an issue.

If you haven't already contacted our Customer Service team, please do get in touch and we'll be happy to help. We'll do our best to resolve the matter as quickly as possible.

Kind regards,
Customer Service Team

Rated 4 out of 5 stars

Great buoyancy aid

Great buoyancy aid, fit well, light weight and comfortable - delivery took a little longer than expected. I would buy again

June 24, 2026
Rated 1 out of 5 stars

AVOID! AVOID! AVOID!

This seller is an absolute joke. Goods were returned on 13 June. We are still waiting for a refund at the end of July after calling and emailing them a number of times. Absolutely terrible customer service and awful experience.

June 13, 2026
Unprompted review
Osprey Action Sports logo

Reply from Osprey Action Sports

Good morning

Thank you for taking the time to leave a review.

We have requested more information so that we can identify your case and respond in more detail.

Kind regards
Customer Service Team

Rated 1 out of 5 stars

Terrible product and poor customer…

Terrible product and poor customer service

June 30, 2026
Osprey Action Sports logo

Reply from Osprey Action Sports

Good morning

Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.

Kind regards
Customer Service Team

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